Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo.
Word-level info for words in a transcript.
Inherits
Object
Extended By
Google::Protobuf::MessageExts::ClassMethods
Includes
Google::Protobuf::MessageExts
Methods
#confidence
defconfidence()->::Float
Returns
(::Float) — A confidence estimate between 0.0 and 1.0 of the fidelity of this
word. A default value of 0.0 indicates that the value is unset.
#confidence=
defconfidence=(value)->::Float
Parameter
value (::Float) — A confidence estimate between 0.0 and 1.0 of the fidelity of this
word. A default value of 0.0 indicates that the value is unset.
Returns
(::Float) — A confidence estimate between 0.0 and 1.0 of the fidelity of this
word. A default value of 0.0 indicates that the value is unset.
#end_offset
defend_offset()->::Google::Protobuf::Duration
Returns
(::Google::Protobuf::Duration) — Time offset of the end of this word relative to the beginning of the
total conversation.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo (v1.6.0)\n\nVersion latestkeyboard_arrow_down\n\n- [1.6.0 (latest)](/ruby/docs/reference/google-cloud-contact_center_insights-v1/latest/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.5.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.5.1/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.4.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.4.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.3.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.3.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.2.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.2.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.1.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.1.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [1.0.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.0.1/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.22.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.22.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.21.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.21.1/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.20.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.20.1/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.19.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.19.1/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.18.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.18.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.17.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.17.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.16.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.16.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.15.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.15.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.14.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.14.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.13.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.13.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.12.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.12.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.11.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.11.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.10.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.10.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.9.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.9.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.8.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.8.2/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.7.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.7.2/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo)\n- [0.6.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.6.0/Google-Cloud-ContactCenterInsights-V1-Conversation-Transcript-TranscriptSegment-WordInfo) \nReference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo.\n\nWord-level info for words in a transcript. \n\nInherits\n--------\n\n- Object \n\nExtended By\n-----------\n\n- Google::Protobuf::MessageExts::ClassMethods \n\nIncludes\n--------\n\n- Google::Protobuf::MessageExts\n\nMethods\n-------\n\n### #confidence\n\n def confidence() -\u003e ::Float\n\n**Returns**\n\n- (::Float) --- A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.\n\n### #confidence=\n\n def confidence=(value) -\u003e ::Float\n\n**Parameter**\n\n- **value** (::Float) --- A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset. \n**Returns**\n\n- (::Float) --- A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A default value of 0.0 indicates that the value is unset.\n\n### #end_offset\n\n def end_offset() -\u003e ::Google::Protobuf::Duration\n\n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the end of this word relative to the beginning of the total conversation.\n\n### #end_offset=\n\n def end_offset=(value) -\u003e ::Google::Protobuf::Duration\n\n**Parameter**\n\n- **value** ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the end of this word relative to the beginning of the total conversation. \n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the end of this word relative to the beginning of the total conversation.\n\n### #start_offset\n\n def start_offset() -\u003e ::Google::Protobuf::Duration\n\n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the start of this word relative to the beginning of the total conversation.\n\n### #start_offset=\n\n def start_offset=(value) -\u003e ::Google::Protobuf::Duration\n\n**Parameter**\n\n- **value** ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the start of this word relative to the beginning of the total conversation. \n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Time offset of the start of this word relative to the beginning of the total conversation.\n\n### #word\n\n def word() -\u003e ::String\n\n**Returns**\n\n- (::String) --- The word itself. Includes punctuation marks that surround the word.\n\n### #word=\n\n def word=(value) -\u003e ::String\n\n**Parameter**\n\n- **value** (::String) --- The word itself. Includes punctuation marks that surround the word. \n**Returns**\n\n- (::String) --- The word itself. Includes punctuation marks that surround the word."]]
