Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::Entity::Type.
The type of the entity. For most entity types, the associated metadata is a
Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table
below lists the associated fields for entities that have different
metadata.
Constants
TYPE_UNSPECIFIED
value: 0 Unspecified.
PERSON
value: 1 Person.
LOCATION
value: 2 Location.
ORGANIZATION
value: 3 Organization.
EVENT
value: 4 Event.
WORK_OF_ART
value: 5 Artwork.
CONSUMER_GOOD
value: 6 Consumer product.
OTHER
value: 7 Other types of entities.
PHONE_NUMBER
value: 9
Phone number.
The metadata lists the phone number (formatted according to local
convention), plus whichever additional elements appear in the text:
number - The actual number, broken down into sections according to
local convention.
national_prefix - Country code, if detected.
area_code - Region or area code, if detected.
extension - Phone extension (to be dialed after connection), if
detected.
ADDRESS
value: 10
Address.
The metadata identifies the street number and locality plus whichever
additional elements appear in the text:
street_number - Street number.
locality - City or town.
street_name - Street/route name, if detected.
postal_code - Postal code, if detected.
country - Country, if detected.
broad_region - Administrative area, such as the state, if detected.
narrow_region - Smaller administrative area, such as county, if
detected.
sublocality - Used in Asian addresses to demark a district within a
city, if detected.
DATE
value: 11
Date.
The metadata identifies the components of the date:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Contact Center AI Insights V1 API - Module Google::Cloud::ContactCenterInsights::V1::Entity::Type (v1.6.0)\n\nVersion latestkeyboard_arrow_down\n\n- [1.6.0 (latest)](/ruby/docs/reference/google-cloud-contact_center_insights-v1/latest/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.5.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.5.1/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.4.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.4.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.3.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.3.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.2.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.2.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.1.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.1.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [1.0.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.0.1/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.22.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.22.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.21.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.21.1/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.20.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.20.1/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.19.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.19.1/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.18.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.18.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.17.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.17.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.16.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.16.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.15.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.15.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.14.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.14.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.13.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.13.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.12.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.12.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.11.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.11.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.10.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.10.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.9.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.9.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.8.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.8.2/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.7.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.7.2/Google-Cloud-ContactCenterInsights-V1-Entity-Type)\n- [0.6.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.6.0/Google-Cloud-ContactCenterInsights-V1-Entity-Type) \nReference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::Entity::Type.\n\nThe type of the entity. For most entity types, the associated metadata is a\nWikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`). The table\nbelow lists the associated fields for entities that have different\nmetadata.\n\nConstants\n---------\n\n### TYPE_UNSPECIFIED\n\n**value:** 0 \nUnspecified.\n\n### PERSON\n\n**value:** 1 \nPerson.\n\n### LOCATION\n\n**value:** 2 \nLocation.\n\n### ORGANIZATION\n\n**value:** 3 \nOrganization.\n\n### EVENT\n\n**value:** 4 \nEvent.\n\n### WORK_OF_ART\n\n**value:** 5 \nArtwork.\n\n### CONSUMER_GOOD\n\n**value:** 6 \nConsumer product.\n\n### OTHER\n\n**value:** 7 \nOther types of entities.\n\n### PHONE_NUMBER\n\n**value:** 9 \n\nPhone number.\n\n\u003cbr /\u003e\n\nThe metadata lists the phone number (formatted according to local\nconvention), plus whichever additional elements appear in the text:\n\n- `number` - The actual number, broken down into sections according to local convention.\n- `national_prefix` - Country code, if detected.\n- `area_code` - Region or area code, if detected.\n- `extension` - Phone extension (to be dialed after connection), if detected.\n\n### ADDRESS\n\n**value:** 10 \n\nAddress.\n\n\u003cbr /\u003e\n\nThe metadata identifies the street number and locality plus whichever\nadditional elements appear in the text:\n\n- `street_number` - Street number.\n- `locality` - City or town.\n- `street_name` - Street/route name, if detected.\n- `postal_code` - Postal code, if detected.\n- `country` - Country, if detected.\n- `broad_region` - Administrative area, such as the state, if detected.\n- `narrow_region` - Smaller administrative area, such as county, if detected.\n- `sublocality` - Used in Asian addresses to demark a district within a city, if detected.\n\n### DATE\n\n**value:** 11 \n\nDate.\n\n\u003cbr /\u003e\n\nThe metadata identifies the components of the date:\n\n- `year` - Four digit year, if detected.\n- `month` - Two digit month number, if detected.\n- `day` - Two digit day number, if detected.\n\n### NUMBER\n\n**value:** 12 \nNumber.\n\n\n\u003cbr /\u003e\n\nThe metadata is the number itself.\n\n### PRICE\n\n**value:** 13 \nPrice.\n\n\n\u003cbr /\u003e\n\nThe metadata identifies the `value` and `currency`."]]
