Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::Dimension::DimensionKey.
The key of the dimension.
Constants
DIMENSION_KEY_UNSPECIFIED
value: 0
The key of the dimension is unspecified.
ISSUE
value: 1
The dimension is keyed by issues.
AGENT
value: 2
The dimension is keyed by agents.
AGENT_TEAM
value: 3
The dimension is keyed by agent teams.
QA_QUESTION_ID
value: 4
The dimension is keyed by QaQuestionIds.
Note that: We only group by the QuestionId and not the revision-id of the
scorecard this question is a part of. This allows for showing stats for
the same question across different scorecard revisions.
QA_QUESTION_ANSWER_VALUE
value: 5
The dimension is keyed by QaQuestionIds-Answer value pairs.
Note that: We only group by the QuestionId and not the revision-id of the
scorecard this question is a part of. This allows for showing
distribution of answers per question across different scorecard
revisions.
CONVERSATION_PROFILE_ID
value: 6
The dimension is keyed by the conversation profile ID.