Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::AnswerFeedback (v1.6.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::AnswerFeedback.

The feedback that the customer has about a certain answer in the conversation.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#clicked

def clicked() -> ::Boolean
Returns
  • (::Boolean) — Indicates whether an answer or item was clicked by the human agent.

#clicked=

def clicked=(value) -> ::Boolean
Parameter
  • value (::Boolean) — Indicates whether an answer or item was clicked by the human agent.
Returns
  • (::Boolean) — Indicates whether an answer or item was clicked by the human agent.

#correctness_level

def correctness_level() -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel
Returns

#correctness_level=

def correctness_level=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel
Parameter
Returns

#displayed

def displayed() -> ::Boolean
Returns
  • (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

#displayed=

def displayed=(value) -> ::Boolean
Parameter
  • value (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
Returns
  • (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.