Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest::ConversationConfig (v1.6.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest::ConversationConfig.

Configuration that applies to all conversations.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#agent_channel

def agent_channel() -> ::Integer
Returns
  • (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.

#agent_channel=

def agent_channel=(value) -> ::Integer
Parameter
  • value (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.
Returns
  • (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.

#agent_id

def agent_id() -> ::String
Returns
  • (::String) — Optional. An opaque, user-specified string representing a human agent who handled all conversations in the import. Note that this will be overridden if per-conversation metadata is provided through the metadata_bucket_uri.

#agent_id=

def agent_id=(value) -> ::String
Parameter
  • value (::String) — Optional. An opaque, user-specified string representing a human agent who handled all conversations in the import. Note that this will be overridden if per-conversation metadata is provided through the metadata_bucket_uri.
Returns
  • (::String) — Optional. An opaque, user-specified string representing a human agent who handled all conversations in the import. Note that this will be overridden if per-conversation metadata is provided through the metadata_bucket_uri.

#customer_channel

def customer_channel() -> ::Integer
Returns
  • (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.

#customer_channel=

def customer_channel=(value) -> ::Integer
Parameter
  • value (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.
Returns
  • (::Integer) — Optional. Indicates which of the channels, 1 or 2, contains the agent. Note that this must be set for conversations to be properly displayed and analyzed.