Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence (v1.6.0)\n\nVersion latestkeyboard_arrow_down\n\n- [1.6.0 (latest)](/ruby/docs/reference/google-cloud-contact_center_insights-v1/latest/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.5.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.5.1/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.4.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.4.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.3.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.3.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.2.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.2.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.1.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.1.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [1.0.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.0.1/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.22.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.22.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.21.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.21.1/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.20.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.20.1/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.19.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.19.1/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.18.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.18.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.17.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.17.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.16.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.16.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.15.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.15.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.14.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.14.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.13.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.13.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.12.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.12.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.11.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.11.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.10.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.10.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.9.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.9.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.8.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.8.2/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.7.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.7.2/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence)\n- [0.6.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.6.0/Google-Cloud-ContactCenterInsights-V1-ConversationLevelSilence) \nReference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence.\n\nConversation-level silence data. \n\nInherits\n--------\n\n- Object \n\nExtended By\n-----------\n\n- Google::Protobuf::MessageExts::ClassMethods \n\nIncludes\n--------\n\n- Google::Protobuf::MessageExts\n\nMethods\n-------\n\n### #silence_duration\n\n def silence_duration() -\u003e ::Google::Protobuf::Duration\n\n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Amount of time calculated to be in silence.\n\n### #silence_duration=\n\n def silence_duration=(value) -\u003e ::Google::Protobuf::Duration\n\n**Parameter**\n\n- **value** ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Amount of time calculated to be in silence. \n**Returns**\n\n- ([::Google::Protobuf::Duration](./Google-Protobuf-Duration)) --- Amount of time calculated to be in silence.\n\n### #silence_percentage\n\n def silence_percentage() -\u003e ::Float\n\n**Returns**\n\n- (::Float) --- Percentage of the total conversation spent in silence.\n\n### #silence_percentage=\n\n def silence_percentage=(value) -\u003e ::Float\n\n**Parameter**\n\n- **value** (::Float) --- Percentage of the total conversation spent in silence. \n**Returns**\n\n- (::Float) --- Percentage of the total conversation spent in silence."]]
