Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo.
Information about an agent involved in the conversation.
Inherits
Object
Extended By
Google::Protobuf::MessageExts::ClassMethods
Includes
Google::Protobuf::MessageExts
Methods
#agent_id
defagent_id()->::String
Returns
(::String) — A user-specified string representing the agent.
#agent_id=
defagent_id=(value)->::String
Parameter
value (::String) — A user-specified string representing the agent.
Returns
(::String) — A user-specified string representing the agent.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo (v1.6.0)\n\nVersion latestkeyboard_arrow_down\n\n- [1.6.0 (latest)](/ruby/docs/reference/google-cloud-contact_center_insights-v1/latest/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.5.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.5.1/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.4.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.4.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.3.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.3.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.2.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.2.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.1.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.1.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [1.0.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/1.0.1/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.22.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.22.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.21.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.21.1/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.20.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.20.1/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.19.1](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.19.1/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.18.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.18.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.17.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.17.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.16.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.16.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.15.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.15.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.14.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.14.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.13.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.13.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.12.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.12.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.11.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.11.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.10.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.10.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.9.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.9.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.8.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.8.2/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.7.2](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.7.2/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo)\n- [0.6.0](/ruby/docs/reference/google-cloud-contact_center_insights-v1/0.6.0/Google-Cloud-ContactCenterInsights-V1-Conversation-QualityMetadata-AgentInfo) \nReference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo.\n\nInformation about an agent involved in the conversation. \n\nInherits\n--------\n\n- Object \n\nExtended By\n-----------\n\n- Google::Protobuf::MessageExts::ClassMethods \n\nIncludes\n--------\n\n- Google::Protobuf::MessageExts\n\nMethods\n-------\n\n### #agent_id\n\n def agent_id() -\u003e ::String\n\n**Returns**\n\n- (::String) --- A user-specified string representing the agent.\n\n### #agent_id=\n\n def agent_id=(value) -\u003e ::String\n\n**Parameter**\n\n- **value** (::String) --- A user-specified string representing the agent. \n**Returns**\n\n- (::String) --- A user-specified string representing the agent.\n\n### #agent_type\n\n def agent_type() -\u003e ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role\n\n**Returns**\n\n- ([::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role](./Google-Cloud-ContactCenterInsights-V1-ConversationParticipant-Role)) --- The agent type, e.g. HUMAN_AGENT.\n\n### #agent_type=\n\n def agent_type=(value) -\u003e ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role\n\n**Parameter**\n\n- **value** ([::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role](./Google-Cloud-ContactCenterInsights-V1-ConversationParticipant-Role)) --- The agent type, e.g. HUMAN_AGENT. \n**Returns**\n\n- ([::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role](./Google-Cloud-ContactCenterInsights-V1-ConversationParticipant-Role)) --- The agent type, e.g. HUMAN_AGENT.\n\n### #display_name\n\n def display_name() -\u003e ::String\n\n**Returns**\n\n- (::String) --- The agent's name.\n\n### #display_name=\n\n def display_name=(value) -\u003e ::String\n\n**Parameter**\n\n- **value** (::String) --- The agent's name. \n**Returns**\n\n- (::String) --- The agent's name.\n\n### #disposition_code\n\n def disposition_code() -\u003e ::String\n\n**Returns**\n\n- (::String) --- A user-provided string indicating the outcome of the agent's segment of the call.\n\n### #disposition_code=\n\n def disposition_code=(value) -\u003e ::String\n\n**Parameter**\n\n- **value** (::String) --- A user-provided string indicating the outcome of the agent's segment of the call. \n**Returns**\n\n- (::String) --- A user-provided string indicating the outcome of the agent's segment of the call.\n\n### #team\n\n def team() -\u003e ::String\n\n**Returns**\n\n- (::String) --- A user-specified string representing the agent's team.\n\n### #team=\n\n def team=(value) -\u003e ::String\n\n**Parameter**\n\n- **value** (::String) --- A user-specified string representing the agent's team. \n**Returns**\n\n- (::String) --- A user-specified string representing the agent's team."]]
