Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo (v1.6.0)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo.

Information about an agent involved in the conversation.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#agent_id

def agent_id() -> ::String
Returns
  • (::String) — A user-specified string representing the agent.

#agent_id=

def agent_id=(value) -> ::String
Parameter
  • value (::String) — A user-specified string representing the agent.
Returns
  • (::String) — A user-specified string representing the agent.

#agent_type

def agent_type() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role
Returns

#agent_type=

def agent_type=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role
Parameter
Returns

#display_name

def display_name() -> ::String
Returns
  • (::String) — The agent's name.

#display_name=

def display_name=(value) -> ::String
Parameter
  • value (::String) — The agent's name.
Returns
  • (::String) — The agent's name.

#disposition_code

def disposition_code() -> ::String
Returns
  • (::String) — A user-provided string indicating the outcome of the agent's segment of the call.

#disposition_code=

def disposition_code=(value) -> ::String
Parameter
  • value (::String) — A user-provided string indicating the outcome of the agent's segment of the call.
Returns
  • (::String) — A user-provided string indicating the outcome of the agent's segment of the call.

#team

def team() -> ::String
Returns
  • (::String) — A user-specified string representing the agent's team.

#team=

def team=(value) -> ::String
Parameter
  • value (::String) — A user-specified string representing the agent's team.
Returns
  • (::String) — A user-specified string representing the agent's team.