Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata.
Call-specific metadata created during analysis.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#annotations
def annotations() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.
#annotations=
def annotations=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>
Parameter
- value (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>) — A list of call annotations that apply to this call.
#entities
def entities() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.
#entities=
def entities=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}
Parameter
- value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}) — All the entities in the call.
#intents
def intents() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.
#intents=
def intents=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}
Parameter
- value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}) — All the matched intents in the call.
#issue_model_result
def issue_model_result() -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult
Returns
- (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.
#issue_model_result=
def issue_model_result=(value) -> ::Google::Cloud::ContactCenterInsights::V1::IssueModelResult
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::IssueModelResult) — Overall conversation-level issue modeling result.
#phrase_matchers
def phrase_matchers() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.
#phrase_matchers=
def phrase_matchers=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}
Parameter
- value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.
Returns
- (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}) — All the matched phrase matchers in the call.
#qa_scorecard_results
def qa_scorecard_results() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.
#qa_scorecard_results=
def qa_scorecard_results=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>
Parameter
- value (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult>) — Results of scoring QaScorecards.
#sentiments
def sentiments() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.
#sentiments=
def sentiments=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>
Parameter
- value (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.
Returns
- (::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>) — Overall conversation-level sentiment for each channel of the call.
#silence
def silence() -> ::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence
Returns
- (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.
#silence=
def silence=(value) -> ::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSilence) — Overall conversation-level silence during the call.