Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::CallAnnotation.
A piece of metadata that applies to a window of a call.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#annotation_end_boundary
def annotation_end_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
#annotation_end_boundary=
def annotation_end_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary- value (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation ends, inclusive.
#annotation_start_boundary
def annotation_start_boundary() -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.
#annotation_start_boundary=
def annotation_start_boundary=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary- value (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.
- (::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary) — The boundary in the conversation where the annotation starts, inclusive.
#channel_tag
def channel_tag() -> ::Integer- (::Integer) — The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
#channel_tag=
def channel_tag=(value) -> ::Integer- value (::Integer) — The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
- (::Integer) — The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
#entity_mention_data
def entity_mention_data() -> ::Google::Cloud::ContactCenterInsights::V1::EntityMentionData-
(::Google::Cloud::ContactCenterInsights::V1::EntityMentionData) — Data specifying an entity mention.
Note: The following fields are mutually exclusive:
entity_mention_data,interruption_data,sentiment_data,silence_data,hold_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#entity_mention_data=
def entity_mention_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::EntityMentionData-
value (::Google::Cloud::ContactCenterInsights::V1::EntityMentionData) — Data specifying an entity mention.
Note: The following fields are mutually exclusive:
entity_mention_data,interruption_data,sentiment_data,silence_data,hold_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::EntityMentionData) — Data specifying an entity mention.
Note: The following fields are mutually exclusive:
entity_mention_data,interruption_data,sentiment_data,silence_data,hold_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#hold_data
def hold_data() -> ::Google::Cloud::ContactCenterInsights::V1::HoldData-
(::Google::Cloud::ContactCenterInsights::V1::HoldData) — Data specifying a hold.
Note: The following fields are mutually exclusive:
hold_data,interruption_data,sentiment_data,silence_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#hold_data=
def hold_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::HoldData-
value (::Google::Cloud::ContactCenterInsights::V1::HoldData) — Data specifying a hold.
Note: The following fields are mutually exclusive:
hold_data,interruption_data,sentiment_data,silence_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::HoldData) — Data specifying a hold.
Note: The following fields are mutually exclusive:
hold_data,interruption_data,sentiment_data,silence_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#intent_match_data
def intent_match_data() -> ::Google::Cloud::ContactCenterInsights::V1::IntentMatchData-
(::Google::Cloud::ContactCenterInsights::V1::IntentMatchData) — Data specifying an intent match.
Note: The following fields are mutually exclusive:
intent_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#intent_match_data=
def intent_match_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::IntentMatchData-
value (::Google::Cloud::ContactCenterInsights::V1::IntentMatchData) — Data specifying an intent match.
Note: The following fields are mutually exclusive:
intent_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::IntentMatchData) — Data specifying an intent match.
Note: The following fields are mutually exclusive:
intent_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#interruption_data
def interruption_data() -> ::Google::Cloud::ContactCenterInsights::V1::InterruptionData-
(::Google::Cloud::ContactCenterInsights::V1::InterruptionData) — Data specifying an interruption.
Note: The following fields are mutually exclusive:
interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#interruption_data=
def interruption_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::InterruptionData-
value (::Google::Cloud::ContactCenterInsights::V1::InterruptionData) — Data specifying an interruption.
Note: The following fields are mutually exclusive:
interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::InterruptionData) — Data specifying an interruption.
Note: The following fields are mutually exclusive:
interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#issue_match_data
def issue_match_data() -> ::Google::Cloud::ContactCenterInsights::V1::IssueMatchData-
(::Google::Cloud::ContactCenterInsights::V1::IssueMatchData) — Data specifying an issue match.
Note: The following fields are mutually exclusive:
issue_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#issue_match_data=
def issue_match_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::IssueMatchData-
value (::Google::Cloud::ContactCenterInsights::V1::IssueMatchData) — Data specifying an issue match.
Note: The following fields are mutually exclusive:
issue_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::IssueMatchData) — Data specifying an issue match.
Note: The following fields are mutually exclusive:
issue_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#phrase_match_data
def phrase_match_data() -> ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData-
(::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData) — Data specifying a phrase match.
Note: The following fields are mutually exclusive:
phrase_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#phrase_match_data=
def phrase_match_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData-
value (::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData) — Data specifying a phrase match.
Note: The following fields are mutually exclusive:
phrase_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData) — Data specifying a phrase match.
Note: The following fields are mutually exclusive:
phrase_match_data,interruption_data,sentiment_data,silence_data,hold_data,entity_mention_data,intent_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#sentiment_data
def sentiment_data() -> ::Google::Cloud::ContactCenterInsights::V1::SentimentData-
(::Google::Cloud::ContactCenterInsights::V1::SentimentData) — Data specifying sentiment.
Note: The following fields are mutually exclusive:
sentiment_data,interruption_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#sentiment_data=
def sentiment_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SentimentData-
value (::Google::Cloud::ContactCenterInsights::V1::SentimentData) — Data specifying sentiment.
Note: The following fields are mutually exclusive:
sentiment_data,interruption_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::SentimentData) — Data specifying sentiment.
Note: The following fields are mutually exclusive:
sentiment_data,interruption_data,silence_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#silence_data
def silence_data() -> ::Google::Cloud::ContactCenterInsights::V1::SilenceData-
(::Google::Cloud::ContactCenterInsights::V1::SilenceData) — Data specifying silence.
Note: The following fields are mutually exclusive:
silence_data,interruption_data,sentiment_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
#silence_data=
def silence_data=(value) -> ::Google::Cloud::ContactCenterInsights::V1::SilenceData-
value (::Google::Cloud::ContactCenterInsights::V1::SilenceData) — Data specifying silence.
Note: The following fields are mutually exclusive:
silence_data,interruption_data,sentiment_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.
-
(::Google::Cloud::ContactCenterInsights::V1::SilenceData) — Data specifying silence.
Note: The following fields are mutually exclusive:
silence_data,interruption_data,sentiment_data,hold_data,entity_mention_data,intent_match_data,phrase_match_data,issue_match_data. If a field in that set is populated, all other fields in the set will automatically be cleared.