[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-18。"],[],[],null,["# Slack\n\n| **Preview**\n|\n|\n| This product or feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products and features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nThe Slack Integration lets you to easily create Slack bots with\nnatural language understanding based on Conversational Agents (Dialogflow CX) technology.\n\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nLimitations\n-----------\n\n- Only **text input** in the [agent's default language](/dialogflow/cx/docs/concept/agent-settings) is supported by this integration.\n\nSet Up Slack\n------------\n\nIn order to set up the Slack integration for your agent, you'll need the\nfollowing:\n\n- A Slack account\n- A Slack workspace\n\n### Create a Slack bot\n\n1. Navigate to your [Slack Apps](https://api.slack.com/apps)\n2. Create a new slack app from an app manifest. Below is an example manifest. Make sure that the **oath_config** and **event_subscriptions** fields match with the example manifest. \n\n ```yaml\n display_information:\n name: Conversational Agents (Dialogflow CX)\n description: Conversational Agents (Dialogflow CX) integration\n background_color: \"#1148b8\"\n features:\n app_home:\n home_tab_enabled: false\n messages_tab_enabled: true\n messages_tab_read_only_enabled: false\n bot_user:\n display_name: CX\n always_online: true\n oauth_config:\n scopes:\n bot:\n - app_mentions:read\n - chat:write\n - im:history\n - im:read\n - im:write\n - incoming-webhook\n settings:\n event_subscriptions:\n request_url: https://dialogflow-slack-4vnhuutqka-uc.a.run.app\n bot_events:\n - app_mention\n - message.im\n org_deploy_enabled: false\n socket_mode_enabled: false\n token_rotation_enabled: false\n ```\n3. Install your application into the workspace of your choice\n - **Bot User OAuth Token**\n - Navigate to Install App \\\u003e OAuth Tokens for Your Workspace \\\u003e Bot User OAuth Token\n - **Signing Token**\n - Navigate to Basic Information \\\u003e App Credentials \\\u003e Signing Secret\n\n### Set up Conversational Agents (Dialogflow CX)\n\n1. Click **Manage** tab on the left panel.\n2. Click **Integrations** in the left menu.\n3. Click the **Connect** button on the **Slack** tile.\n4. Fill in the following information:\n - **Access token**\n - **Signing token**\n5. Choose an environment, as applicable.\n6. Click **Start**.\n7. Copy the **Webhook URL**.\n\n### Enable webhook in Slack\n\nReturn to your [Slack App](https://api.slack.com/apps) and paste your webhook\nurl under **Event Subscriptions \\\u003e Enable Events \\\u003e Request URL**\n\nTesting\n-------\n\n| **Note:** Make sure [billing is enabled](/dialogflow/cx/docs/quick/setup#billing) on your project before testing the integration.\n\nTo test your configured app, in the workspace you installed it in, mention it\nin a group channel or send it a DM.\n\nRich response messages\n----------------------\n\nThe rich response messages are supported via **Custom Payload** in\n[Fulfillment](/dialogflow/cx/docs/concept/fulfillment). Please see\n[Slack message API](https://api.slack.com/methods/chat.postMessage) for the\nmessage format.\n| **Note:** If it is not specified in the custom payload, the channel field will be automatically injected with the channel id of the input message.\n\nFor example, the following custom payload provides a simple Slack text message: \n\n```\n{\n \"text\": \"Hello, world\"\n}\n```\n\nChannel specific responses\n--------------------------\n\nAfter you configure the [channel-specific\nresponses](/dialogflow/cx/docs/concept/fulfillment#channel-specific), the\nchannel `DF_CX_SLACK` is automatically used when the agent responds\nto Slack messages."]]
