Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Anda akan mendapatkan Rahasia Aplikasi pada langkah ini. Salin nilai ini.
Token ini akan digunakan untuk mengonfigurasi integrasi dari konsol Agen Percakapan (Dialogflow CX).
Buat atau reset Token akses integrasi Anda. Salin nilai ini.
Token ini akan digunakan untuk mengonfigurasi integrasi dari konsol Agen Percakapan (Dialogflow CX).
Siapkan Izin Integrasi Kustom. Pastikan Message any member diaktifkan di Izin.
Konfigurasi integrasi dari konsol Agen Percakapan (Dialogflow CX):
Token akses: Masukkan token akses yang Anda salin selama penyiapan aplikasi Meta di atas.
Verifikasi token: Anda dapat memasukkan token pribadi yang diinginkan. Salin
nilai ini. URL ini akan digunakan untuk mengonfigurasi Webhook Meta Workplace.
Webhook URL: Salin nilai ini. URL ini akan digunakan untuk mengonfigurasi
Webhook Meta Workplace.
Mulai: Klik untuk memulai layanan integrasi ini untuk agen Anda.
Selesaikan penyiapan Integrasi Kustom Meta Workplace dan uji. Ikuti langkah-langkah dalam dokumentasi
Webhook untuk Meta Workplace
untuk menyelesaikan hal berikut:
Konfigurasi webhook Meta untuk aplikasi Anda. Gunakan nilai Webhook URL dan
Verify token yang Anda salin di atas.
Berlangganan Integrasi Anda ke Topik Webhook. Pastikan untuk mengaktifkan messages
dan messaging_postbacks di langganan halaman.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-03 UTC."],[[["\u003cp\u003eThis integration allows you to create a Meta Workplace bot that interacts with end-users via Dialogflow CX.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the integration involves creating a Meta Workplace Custom Integration and configuring both the Conversational Agents (Dialogflow CX) integration and Workplace instance to communicate with each other.\u003c/p\u003e\n"],["\u003cp\u003eWhen using this third-party integration, end-user data is sent to both Google and Meta, with each party's terms of service, SLA, pricing, and quotas applicable to their respective handling of requests.\u003c/p\u003e\n"],["\u003cp\u003eThe integration uses the Meta Send API to send messages to end-users and the Workplace Webhook to receive messages.\u003c/p\u003e\n"],["\u003cp\u003eRich response messages are supported using Custom Payload in Fulfillment, and channel-specific responses can be configured for Meta Messenger messages.\u003c/p\u003e\n"]]],[],null,["# Workplace from Meta\n\n| **Preview**\n|\n|\n| This product or feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products and features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nUsing the Meta Workplace integration, you can create a Meta\nWorkplace bot to interact with your end-users.\n\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nHow it works\n------------\n\nThis is how the integration works:\n\n- You create a Customer Integration that uses the [Meta Workplace](https://developers.facebook.com/docs/workplace/).\n- You configure the Conversational Agents (Dialogflow CX) integration and Workplace instance, so that they communicate with each other.\n- The Conversational Agents (Dialogflow CX) integration sends messages to the end-user by using the [Send API from Meta](https://developers.facebook.com/docs/messenger-platform/reference/send-api/).\n- The Conversational Agents (Dialogflow CX) integration receives messages from the end-user by acting as the [Workplace Webhook from Meta](https://developers.facebook.com/docs/workplace/reference/webhooks/).\n\nSetup\n-----\n\n| **Note:** Make sure [billing is enabled](/dialogflow/cx/docs/quick/setup#billing) on your project before testing the integration.\n\nTo set up the integration:\n\n1. Follow the steps to create a Meta Workplace Custom Integration :\n [Creating an Meta Workplace custom integration](https://www.workplace.com/resources/tech/integrations/chat-bot).\n\n - Create a Meta Workplace Custom Integration.\n - You are provided with an App Secret at this step. Copy this value. This token will be used to configure the integration from the Conversational Agents (Dialogflow CX) console.\n - Create or reset the Access token of your integration. Copy this value. This token will be used to configure the integration from the Conversational Agents (Dialogflow CX) console.\n - Set up the Custom Integration Permissions. Make sure `Message any member` is enabled in Permissions.\n2. Configure the integration from the Conversational Agents (Dialogflow CX) console:\n\n 1. Go to the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n 2. Click the **Manage** tab on the left panel.\n 3. Click **Integrations** in the left sidebar menu.\n 4. Click the **Connect** button on the **Meta Workplace** tile.\n 5. A configuration dialog opens:\n\n - **App secret** : Enter the app secret from\n [App Dashboard Basic Settings](https://developers.facebook.com/docs/development/create-an-app/app-dashboard/basic-settings/).\n\n - **Access token**: Enter the access token you copied during the\n Meta app setup above.\n\n - **Verify token**: You can enter any private token you desire. Copy\n this value. This will be used to configure the Meta Workplace\n Webhook.\n\n - **Webhook URL**: Copy this value. This will be used to configure the\n Meta Workplace Webhook.\n\n - **Start**: Click to start this integration service for your agent.\n\n3. Finish setup of the Meta Workplace Custom Integration and test it. Follow steps in the\n [Webhook for Meta Workplace](https://developers.facebook.com/docs/workplace/integrations/custom-integrations/webhooks/)\n documentation to accomplish the following:\n\n - Configure the Meta webhook for your app. Use the **Webhook URL** and **Verify token** values you copied above.\n - Subscribe your Integration to Webhook Topics. Be sure to enable `messages` and `messaging_postbacks` in the page subscription.\n - Test your app.\n\nRich response messages\n----------------------\n\nThe rich response messages are supported using **Custom Payload** in\n[Fulfillment](/dialogflow/cx/docs/concept/fulfillment). See\n[Send API Parameters Message Object](https://developers.facebook.com/docs/messenger-platform/reference/send-api#parameters)\nfor the message format.\n\nFor example, the following custom payload provides a simple text message: \n\n```json\n{\n \"text\": \"Hello, world\"\n}\n```\n\nThe following custom payload provides an image message: \n\n```json\n{\n \"attachment\": {\n \"type\": \"image\",\n \"payload\": {\n \"url\": \"https://example.com/test.jpg\"\n }\n }\n}\n```\n\nChannel specific responses\n--------------------------\n\nWhen configured, [channel specific responses](/dialogflow/cx/docs/concept/fulfillment#channel-specific) with channel `DF_CX_FB_MESSENGER` are automatically used when the agent responds to Meta Messenger messages."]]
