Beberapa produk dan fitur sedang dalam proses penggantian nama. Fitur playbook dan alur generatif juga dimigrasikan ke satu konsol gabungan. Lihat detailnya.
Klik Integrasi Telepon di bagian Integrasi
pada tab Kelola.
Klik tombol Connect untuk
integrasi Avaya.
Anda akan dialihkan ke Avaya.
Berikan informasi konfigurasi yang diminta oleh Avaya.
Anda akan dialihkan kembali ke konsol Agen Percakapan (Dialogflow CX), dan integrasi kini diaktifkan untuk agen Anda.
Untuk informasi selengkapnya tentang integrasi ini, lihat
dokumentasi Avaya.
Negara yang didukung
Integrasi ini mendukung nomor telepon di negara berikut:
Argentina
Austria
Australia
Bahrain
Belgia
Brasil
Bulgaria
Kanada
Cile
China
Kolombia
Kroasia
Siprus
Republik Ceko
Denmark
Republik Dominika
El Salvador
Finlandia
Prancis
Georgia
Jerman
Yunani
Hong Kong
Hungaria
India
Irlandia
Israel
Italia
Jepang
Korea Selatan
Latvia
Lituania
Luksemburg
Malaysia
Malta
Meksiko
Belanda
Selandia Baru
Norwegia
Panama
Peru
Polandia
Portugal
Puerto Riko
Rumania
Singapura
Slovakia
Slovenia
Afrika Selatan
Spanyol
Swedia
Swiss
Turki
Inggris Raya
Amerika Serikat
Harga dan kuota
Harga dan kuota untuk integrasi ini diterapkan sebagai sesi suara.
Dukungan bahasa
Jika bahasa default agen Anda bukan bahasa Inggris,
Anda harus mengonfigurasi bahasa dengan sistem Avaya.
Konfigurasi
InboundXML
Avaya memiliki elemen
Gather.
Tetapkan atribut language elemen ini
ke bahasa default agen Anda.
Daftar kode bahasa yang didukung oleh Avaya
disediakan dalam dokumentasi untuk Gather.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-03 UTC."],[[["\u003cp\u003eConversational Agents (Dialogflow CX) integrates with Avaya, a telecommunications provider, for telephony solutions, and when using this integration, both Google and Avaya handle requests and end-user data.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the Avaya integration involves navigating through the Dialogflow CX console, selecting the Avaya integration, and completing configuration on the Avaya platform, after which it becomes active.\u003c/p\u003e\n"],["\u003cp\u003eThe Avaya integration supports phone numbers in a wide range of countries, including Argentina, Austria, Australia, Canada, France, Germany, Japan, United Kingdom, and United States, among many others.\u003c/p\u003e\n"],["\u003cp\u003ePricing and quota for this integration are calculated as a voice session, with more details on pricing and quotas provided on their respective documentation pages.\u003c/p\u003e\n"],["\u003cp\u003eIf the agent's default language is not English, you will need to configure the language within Avaya's system using the \u003ccode\u003eGather\u003c/code\u003e element's language attribute in their InboundXML.\u003c/p\u003e\n"]]],[],null,["# Avaya\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nConversational Agents (Dialogflow CX) integrates with the\n[Avaya](https://www.avaya.com/)\ntelecommunications provider.\n\nSetup\n-----\n\nTo create a telephony integration with this system:\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Telephony Integrations** in the **Integrations** section of the **Manage** tab.\n6. Click the **Connect** button for the Avaya integration.\n7. You are redirected to Avaya. Provide the configuration information requested by Avaya.\n8. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.\n\nFor more information on this integration, see the\n[Avaya documentation](https://developers.avayacloud.com).\n\nSupported countries\n-------------------\n\nThis integration supports phone numbers in the following countries:\n\n\n| **Note:** Some countries might have unique requirements that Avaya will guide you through.\n\n\u003cbr /\u003e\n\n- Argentina\n- Austria\n- Australia\n- Bahrain\n- Belgium\n- Brazil\n- Bulgaria\n- Canada\n- Chile\n- China\n- Colombia\n- Croatia\n- Cyprus\n- Czech Republic\n- Denmark\n- Dominican Republic\n- El Salvador\n- Finland\n- France\n- Georgia\n- Germany\n- Greece\n- Hong Kong\n- Hungary\n- India\n- Ireland\n- Israel\n- Italy\n- Japan\n- South Korea\n- Latvia\n- Lithuania\n- Luxembourg\n- Malaysia\n- Malta\n- Mexico\n- Netherlands\n- New Zealand\n- Norway\n- Panama\n- Peru\n- Poland\n- Portugal\n- Puerto Rico\n- Romania\n- Singapore\n- Slovakia\n- Slovenia\n- South Africa\n- Spain\n- Sweden\n- Switzerland\n- Turkey\n- United Kingdom\n- United States\n\n\u003cbr /\u003e\n\nPricing and quotas\n------------------\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as a voice session.\n\nLanguage support\n----------------\n\nIf your agent's default language isn't English,\nyou must configure the language with Avaya's system.\nAvaya's\n[InboundXML](https://docs.avayacloud.com/aspx/inboundxml#overview)\nconfiguration has a\n[Gather](https://docs.avayacloud.com/aspx/inboundxml#gather)\nelement.\nSet the `language` attribute of this element\nto your agent's default language.\nThe list of language codes supported by Avaya\nis provided in the documentation for `Gather`."]]
