[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-18。"],[[["\u003cp\u003eDialogflow CX integrates with AudioCodes for telecommunications, allowing for telephony integration with conversational agents.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the integration involves connecting through the Dialogflow CX console and providing configuration details on the AudioCodes platform, before redirecting back to the Dialogflow CX console.\u003c/p\u003e\n"],["\u003cp\u003eThe AudioCodes integration supports phone numbers in various countries including the USA, UK, Canada, Brazil, and many countries within Europe.\u003c/p\u003e\n"],["\u003cp\u003eWhen using this integration, pricing and quotas are based on voice sessions, and billing must be enabled for the Dialogflow CX project.\u003c/p\u003e\n"],["\u003cp\u003eWhen using this integration, note that requests and data are sent to both Google and AudioCodes, each with their own terms of service, SLAs, pricing, and quotas.\u003c/p\u003e\n"]]],[],null,["# AudioCodes\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nConversational Agents (Dialogflow CX) integrates with the\n[AudioCodes](https://www.audiocodes.com/)\ntelecommunications provider.\n\nSetup\n-----\n\nTo create a telephony integration with this system:\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Telephony Integrations** in the **Integrations** section of the **Manage** tab.\n6. Click the **Connect** button for the AudioCodes integration.\n7. You are redirected to AudioCodes. Provide the configuration information requested by AudioCodes.\n8. You are redirected back to the Conversational Agents (Dialogflow CX) console, and the integration is now enabled for your agent.\n\nFor more information on this integration, see the\n[AudioCodes documentation](https://voiceaiconnect.audiocodes.com/google-dialogflow).\n\nSupported countries\n-------------------\n\nThis integration supports phone numbers in the following countries:\n\n\n- Austria\n- Brazil\n- Canada\n- Croatia\n- Denmark\n- Finland\n- Ireland\n- Israel\n- Lithuania\n- Mexico\n- Monaco\n- New Zealand\n- Poland\n- Slovakia\n- Slovenia\n- USA\n- UK\n\n\u003cbr /\u003e\n\nPricing and quotas\n------------------\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as a voice session.\n[Billing](/dialogflow/cx/docs/quick/setup#billing) must be enabled on your Conversational Agents (Dialogflow CX) project for this integration."]]
