Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Fitur Saran Artikel dan Bantuan FAQ Agent Assist mengikuti percakapan antara agen manusia dan pengguna akhir serta memberikan saran dokumen yang relevan kepada agen manusia. Kedua fitur ini memberikan saran berdasarkan
pusat informasi, kumpulan dokumen yang Anda upload ke
Agent Assist. Dokumen ini disebut dokumen pengetahuan dan dapat berupa artikel (untuk digunakan dengan Saran Artikel) atau dokumen FAQ (untuk digunakan dengan Bantuan FAQ). Lihat dokumentasi dokumen pengetahuan untuk mengetahui informasi praktik terbaik dan halaman ringkasan data untuk mengetahui detail selengkapnya tentang jenis data yang dapat diupload ke Agent Assist. Tutorial ini akan memandu Anda melalui langkah-langkah yang diperlukan untuk membuat pusat informasi dan menambahkan dokumen ke dalamnya menggunakan Konsol Agent Assist.
Sebelum memulai
Ikuti petunjuk penyiapan Dialogflow
untuk mengaktifkan Dialogflow di project Google Cloud Platform.
Jika dokumen FAQ Anda dalam format .csv, dokumen tersebut harus berisi dua kolom. Pertanyaan FAQ
harus dicantumkan di kolom pertama, dan jawaban untuk setiap
pertanyaan harus dicantumkan di kolom kedua. Setiap pertanyaan FAQ dan jawaban terkaitnya disebut pasangan FAQ. Pastikan file .csv tidak berisi baris header.
Konsol. Pilih Google Cloud project Anda, lalu klik opsi menu
Data di margin paling kiri halaman. Menu Data
menampilkan semua data Anda. Ada dua tab, masing-masing untuk set data percakapan dan basis pengetahuan.
Klik pusat informasi, lalu tombol +Buat baru di bagian atas halaman pusat informasi.
Di menu yang muncul, masukkan nama untuk pusat informasi dan pilih
bahasa.
Anda akan melihat daftar (saat ini kosong) semua dokumen yang merupakan bagian dari
basis pengetahuan ini. Untuk menambahkan dokumen, klik +Buat Baru.
Di bagian pilih jenis pengetahuan, pilih FAQ jika Anda mengupload dokumen FAQ untuk digunakan dengan Bantuan FAQ, atau
saran artikel jika Anda mengupload artikel untuk digunakan dengan Saran
Artikel.
Di bagian pilih sumber file, pilih lokasi dokumen yang Anda tambahkan. Lihat bagian sebelum Anda
memulai untuk mengetahui detail tentang lokasi dan format file yang didukung.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[[["\u003cp\u003eAgent Assist's Article Suggestion and FAQ Assist provide human agents with relevant document suggestions during conversations with end-users, based on uploaded collections of documents called knowledge bases.\u003c/p\u003e\n"],["\u003cp\u003eKnowledge documents, which can be either articles or FAQ documents, must be in specific formats, such as a public URL or a file stored in a Cloud Storage bucket, depending on whether they are for Article Suggestion or FAQ Assist.\u003c/p\u003e\n"],["\u003cp\u003eCreating a knowledge base in the Agent Assist Console involves selecting a project, navigating to the Data menu, creating a new knowledge base, choosing a knowledge type (FAQ or article suggestion), and adding documents one at a time.\u003c/p\u003e\n"],["\u003cp\u003eIf uploading FAQ documents in \u003ccode\u003e.csv\u003c/code\u003e format, the file must have two columns containing the FAQ questions and answers, respectively, without a header row.\u003c/p\u003e\n"],["\u003cp\u003eWhile the Agent Assist Console requires adding documents one at a time, the Agent Assist API is recommended for uploading large quantities of documents, with a suggestion of at least 50 documents per knowledge base.\u003c/p\u003e\n"]]],[],null,["# Create a knowledge base\n\nThe Agent Assist [Article\nSuggestion](/agent-assist/docs/article-suggestion) and [FAQ\nAssist](/agent-assist/docs/faq) features follow a conversation between a human\nagent and an end-user and provide the human agent with relevant document\nsuggestions. Both features make suggestions based on\n*knowledge bases* , collections of documents that you upload to\nAgent Assist. These documents are called *knowledge documents* and can be\neither articles (for use with Article Suggestion) or FAQ documents (for use with\nFAQ Assist). See the [knowledge documents\ndocumentation](/agent-assist/docs/knowledge-documents) for best practices\ninformation and the [data overview page](/agent-assist/docs/data) for more\ndetails on the types of data that can be uploaded to Agent Assist. This\ntutorial walks you through the steps required to create a knowledge base and add\ndocuments to it using the Agent Assist Console.\n\nBefore you begin\n----------------\n\n1. Follow the [Dialogflow setup](https://cloud.google.com/dialogflow/es/docs/quick/setup?hl=en) instructions to enable Dialogflow on a Google Cloud Platform project.\n2. We recommend that you read the Agent Assist [basics\n page](/agent-assist/docs/basics) before starting this tutorial.\n3. If you are creating a knowledge base for use with [Article\n Suggestion](/agent-assist/docs/article-suggestion), make sure that your knowledge documents are in one of two formats:\n - A public URL.\n - A file stored in a [Cloud Storage\n bucket](/storage/docs/creating-buckets).\n4. If you are creating a knowledge base for use with [FAQ\n Assist](/agent-assist/docs/faq), make sure that your FAQ documents are in\n one of three formats:\n\n - A public URL.\n - A `csv` file saved in a [Cloud Storage\n bucket](/storage/docs/creating-buckets).\n - The contents of a `csv` file.\n\n If your FAQ document is in `.csv` format, it must contain two columns. FAQ\n questions must be listed in the first column, and the answers to each\n question must be listed in the second column. Each FAQ question and its\n associated answer is called an **FAQ pair** . Make sure that the `.csv` file\n does not contain a header row.\n\nCreate a knowledge base\n-----------------------\n\n1. Navigate to the [Agent Assist](https://agentassist.cloud.google.com)\n\n [](https://agentassist.cloud.google.com)\n\n [Console](https://agentassist.cloud.google.com). Select your Google Cloud project, then click the\n **Data** menu option on the far left margin of the page. The **Data** menu\n displays all of your data. There are two tabs, one each for **conversation\n datasets** and\n **knowledge bases**.\n2. Click **knowledge bases** , then the **+Create new** button at the top of the\n knowledge bases page.\n\n3. In the menu that pops up enter a name for the knowledge base and choose a\n language.\n\n4. You will see a list (currently empty) of all documents that are part of this\n knowledge base. To add a document, click **+Create New**.\n\n5. Under **choose a knowledge type** select **FAQ** if you're uploading FAQ\n documents for use with [FAQ Assist](/agent-assist/docs/faq), or\n **article suggestion** if you're uploading articles for use with [Article\n Suggestion](/agent-assist/docs/article-suggestion).\n\n6. Under **choose a file source** , choose the location of the document you're\n adding. See the [before you\n begin](/agent-assist/docs/knowledge-base#before_you_begin) section for\n details on supported locations and file formats.\n\n7. Click **Create** to add the document.\n\n | **Note:** When you use the Agent Assist Console you must add documents to a knowledge base one at a time. If you want to upload a large number of documents, we recommend that you use the [Agent Assist API](/agent-assist/docs/article-suggestion). We recommend that each knowledge base contain at least 50 documents.\n\nWhat's next\n-----------\n\n[Create a conversation profile](/agent-assist/docs/conversation-profile) using\nthe Agent Assist Console."]]
