Surface real-time suggestions for your customer service agents by integrating UI modules with Twilio.
Before you begin
To integrate UI modules with Twilio Flex, you need access to the following resources:
- Agent Assist integrations repository
- Provisioned Twilio Flex instance
Configure your integration
Follow these steps to configure your integration.
- Clone the git repository.
- Push the Twilio Flex folder to its own repository so that the GitHub folder is in the root directory.
- Create an environment and store the following variables in the settings of the repository to use as part of the GitHub action pipeline:
TF_ENCRYPTION_KEY
: This can be any string of text.TWILIO_ACCOUNT_SID
: You can find this on your account dashboard.TWILIO_API_KEY
: Create an API key in your Twilio console.TWILIO_API_SECRET
: Obtain the secret when creating the API key.
- Click Actions > Deploy Flex > Run Workflow.
- Choose your options and click Run Workflow again.
- After it runs, click Settings to open the administrative console and apply your settings, such as conversation profile and endpoint configurations.