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To start a conversation with an end user, create a conversation profile. This profile sets up parameters that control suggestions to a Dialogflow virtual agent or a human agent during runtime. If it's a human agent, you can also configure the category of suggestions to appear: summarization with custom sections or (proactive) generative knowledge assist. To create a conversation profile, you can click the Conversation Profile tab in the Agent Assist console or you can use the console tutorials. For (proactive) generative knowledge assist feature you can use the Application programming interface (API) method as well.
Before you begin
To implement (proactive) generative knowledge assist, you must create a data store agent.
To implement summarization with custom sections, you must create a summarization generator.
Create a conversation profile
Use the following resources to create a conversation profile:
Agent Assist console
Application programming interface (API)
We recommend that you use the console tutorials first, as follows.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-06-12 UTC."],[[["A conversation profile is essential for configuring parameters that control the suggestions provided to an agent, determining which suggestions surface during runtime for either a virtual agent or a human agent."],["Conversation profiles can be created using Console tutorials or manually via the \"Conversation profiles\" tab in the Agent Assist console, although using the tutorials is the recommended method for initial setup."],["Creating a conversation profile manually involves setting a unique display name, selecting suggestion types like Smart Reply, Summarization, Article Suggestion, or FAQ Assist, and configuring parameters such as confidence thresholds and the maximum number of suggestions."],["Additional features like Sentiment analysis and handoff to a Dialogflow virtual agent can be enabled within the conversation profile to enhance agent support during interactions."],["After creating a conversation profile, it is recommended to test its performance using the Agent Assist simulator to fine-tune the settings, including confidence values and the maximum number of suggestions."]]],[]]
