Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Agent Assist menggunakan teknologi machine learning untuk memberikan saran kepada
agen manusia saat mereka sedang melakukan percakapan dengan pelanggan.
Saran didasarkan pada data yang Anda upload sendiri sehingga dapat disesuaikan
dengan kebutuhan bisnis Anda yang spesifik. Agent Assist juga memiliki beberapa fitur yang
dapat Anda gunakan untuk memberikan berbagai jenis saran dan menyesuaikan
konten yang disarankan yang diberikan kepada agen Anda. Misalnya, Anda dapat mengonfigurasi saran menggunakan fitur Smart Reply. Setiap kali pengguna akhir mengajukan
pertanyaan, Agent Assist dapat memberikan saran respons kepada agen manusia.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],[],[[["\u003cp\u003eAgent Assist utilizes machine learning to offer real-time suggestions to human agents during customer conversations.\u003c/p\u003e\n"],["\u003cp\u003eSuggestions are customized based on your uploaded data, ensuring they align with your specific business needs.\u003c/p\u003e\n"],["\u003cp\u003eThe platform offers multiple features, like Smart Reply, to provide diverse types of suggestions.\u003c/p\u003e\n"],["\u003cp\u003eAgent Assist offers resources for how-to guides, API references, basic concepts, and training tutorials.\u003c/p\u003e\n"]]],[],null,["# Agent Assist documentation\n\nAgent Assist uses machine learning technology to provide suggestions to your\nhuman agents when they are in a conversation with a customer.\nSuggestions are based on your own uploaded data and therefore can be tailored\nto your specific business needs. Agent Assist also has multiple features that\nyou can use to provide different types of suggestions and fine tune the\nsuggested content that is provided to your agents. For example, you can\nconfigure suggestions using the Smart Reply feature. Each time an end-user asks\na question, Agent Assist can provide suggested responses to the human agent. \n[description\n### How-to guides\nLearn a task](/agent-assist/docs/how-to) [code\n### APIs and reference\nSee the Agent Assist REST, RPC, or client libraries reference documentation](/agent-assist/docs/reference-index) [class\n### Concepts\nLearn Agent Assist basics](/agent-assist/docs/concepts) [assignment\n### Tutorials\nLearn how to train a model and test your results using the Agent Assist simulator, no coding required](/agent-assist/docs/tutorials)"]]
