[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-18。"],[[["\u003cp\u003eThis component authenticates callers by retrieving their phone number (ANI) and validating it against registered numbers in a CRM or similar system.\u003c/p\u003e\n"],["\u003cp\u003eIf the caller's number is identified, the component delivers a personalized greeting message, otherwise, a standard greeting is used.\u003c/p\u003e\n"],["\u003cp\u003eThe component has limitations, including the requirement for phone numbers to be stored in an external CRM and that alternative numbers won't be authenticated.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eprebuilt_components_greeting:get_account_details\u003c/code\u003e webhook is used to retrieve caller details from an external service for personalization, requiring specific API request and response parameters.\u003c/p\u003e\n"],["\u003cp\u003eConfiguration involves importing the component, setting input parameters like the company name, and configuring the webhook to interact with your external CRM to retrieve caller details.\u003c/p\u003e\n"]]],[],null,["# Greeting prebuilt component\n\nThe greeting\n[prebuilt component](/dialogflow/cx/docs/concept/prebuilt-component)\nretrieves the caller's phone number ([ANI](https://en.wikipedia.org/wiki/Automatic_number_identification)),\nif available. If the phone number is retrieved, the component does a\nsoft-authentication using the phone number, validating it against registered\nphone numbers. The agent then greets the end-user with a personalized message\nbased on their account information.\n\nLimitations\n-----------\n\nIn addition to the\n[common prebuilt component limitations](/dialogflow/cx/docs/concept/prebuilt-component#limits),\nthis prebuilt component has the following limitations:\n\n- The component assumes that the customer phone numbers are maintained in a CRM (Customer Relationship Management) system or other service.\n- Existing customers using an alternate phone number to contact will not be authenticated by this component.\n\nSample dialogs\n--------------\n\nThe following sample dialogs demonstrate common scenarios handled by this\nprebuilt component. The sample dialogs demonstrate behavior when the component is\ncalled via telephony, which triggers the Default Welcome Intent and the first\nagent response at the start of the conversation.\n\n### Authenticated end-user\n\nEnd-user is identified based on the calling number and receives a personalized\ngreeting message.\n\n### Unidentified end-user\n\nEnd-user's calling number is not identified and end-user is greeted with the\nstandard greeting message.\n\nNaming conventions\n------------------\n\nThis prebuilt component uses the following naming conventions:\n\nInput parameters\n----------------\n\nInput parameters are parameters that are used to configure certain behaviors of\nthe component. The parameters will be used by one or more conditions within the\nflow to determine how the component should behave. Flow-scoped parameters must\nbe set on the start page of the component as described below. Session-scoped\nparameters may be set either by a calling flow, or on the start\npage of this component.\n\nThis prebuilt component accepts the following input parameters:\n\n#### To configure the input parameters for this component, expand for instructions.\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your Google Cloud project.\n3. Select your agent.\n4. Select the **Build** tab.\n5. Click the imported component in the **Flows** section.\n6. Click the Start Page in the **Pages** section.\n7. Click the **true** Route in the Start Page.\n8. In the Route window, edit the **Parameter Presets** values as needed.\n9. Click **Save**.\n\nOutput parameters\n-----------------\n\nOutput parameters are session parameters that will remain active after exiting\nthe component. These parameters contain important information collected by the\ncomponent. This prebuilt component provides values for the following output\nparameters:\n\nBasic setup\n-----------\n\nTo set up this prebuilt component:\n\n1. [Import the prebuilt component](/dialogflow/cx/docs/concept/prebuilt-component#import).\n2. Configure the provided [flexible webhook](/dialogflow/cx/docs/concept/webhook#flexible) with your external services, see Webhook setup below.\n\nWebhook setup\n-------------\n\nIn order to use this component, you will need to configure the included\n[flexible webhooks](/dialogflow/cx/docs/concept/webhook#flexible) to retrieve\nneeded information from your external services.\n\n### Get account details\n\nThe `prebuilt_components_greeting:get_account_details` webhook is used by the\ncomponent to identify the caller using their ANI. If the phone number of the\ncaller exists in the configured external service, then the relevant information\nto personalize the experience is retrieved, including caller name and email.\n\n#### API request parameters\n\nThe following parameters are provided by the component as inputs to the API request.\n\n#### API response parameters\n\nThe following parameters are pulled from the API response to be used by the component.\n\n#### To configure the Get Account Details webhook for this component, expand for instructions.\n\n1. Open the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your Google Cloud project.\n3. Select your agent.\n4. Select the **Manage** tab.\n5. Click **Webhooks**.\n6. Select the prebuilt_components_greeting:get_account_details webhook.\n7. Replace the URL in the Conversational Agents (Dialogflow CX) **Webhook URL** field with the endpoint for the service you want to integrate with. Select the proper **Method** in the dropdown.\n8. Review and update the **Request body** to form the proper request format for your webhook.\n9. Review and update the **Response configuration** to extract specific fields from your webhook's response. Do not modify the parameter names, as these are required by the component to access the returned field values.\n10. Review and update the **Authentication** settings as needed.\n11. Click **Save**.\n\n### Complete\n\nYour agent and its webhook should now be set up and ready to test."]]
