Los agentes predefinidos son una colección de agentes proporcionados por Conversational Agents (Dialogflow CX) para casos prácticos habituales. Estos agentes se pueden usar para establecer una base sobre la que construir conversaciones. En Agentes conversacionales (Dialogflow CX), encontrarás casos prácticos populares de distintos sectores, como telecomunicaciones, servicios financieros, sanidad, comercio y viajes. También hay agentes predefinidos generativos con acceso limitado, que muestran casos prácticos habituales implementados con funciones generativas.
Los agentes precompilados incluyen intenciones y entidades para sus casos prácticos, pero debes modificar los grupos de rutas y el cumplimiento de ejemplo (si procede).
Limitaciones
Se aplican las siguientes limitaciones:
- Por el momento, los agentes precompilados solo admiten el inglés (en).
Importar un agente prediseñado
Para importar un agente predefinido a tu proyecto, sigue estos pasos:
- Ve a la consola de Dialogflow CX.
- Haz clic en el proyecto en el que quieras importar el agente precompilado.
- Haz clic en Usar agentes precompilados.
- Haz clic en el agente que te interese y, a continuación, en Importar.
- Elige la ubicación que quieras y haz clic en Crear.
- Empieza a probar y personalizar.
Personalizar el agente precompilado importado
- Prueba el agente con el simulador para saber qué puede ayudar a los usuarios a conseguir.
- En el panel de la izquierda, haga clic en la pestaña Gestionar y, a continuación, en Casos de prueba para ver la cobertura y los ejemplos de secuencias de comandos. Para obtener más información, consulta la documentación sobre casos de prueba.
- Elimina los flujos que no sean relevantes para tu caso práctico.
- Edita el diálogo del agente y las entidades personalizadas para adaptarlos a las necesidades de tu empresa.
- Si hay código fuente de webhook, consulta Modificar el código de webhook.
Modificar el código de webhook
Algunos de los agentes prediseñados utilizan webhooks. El código fuente original del webhook usa Node.js y está alojado en el proyecto interno de Cloud Functions de Google.
Para usar y modificar este código en tu proyecto de Cloud Functions, sigue las instrucciones que se indican a continuación:
- Ve a la consola de Dialogflow CX.
- Haz clic en el proyecto en el que quieras importar el agente precompilado.
- Haz clic en Usar agentes precompilados.
Haz clic en el agente que te interese y, a continuación, en Enlace a la documentación, que te dirigirá a la sección correspondiente de este documento.
Consulta la subsección Webhook del agente prediseñado y copia el código fuente.
Ve a la consola de Google Cloud y selecciona Cloud Functions en el panel de la izquierda.
Haz clic en el proyecto en el que quieras importar el código fuente.
Haz clic en Crear función. Para obtener más instrucciones, consulta la documentación sobre crear una función de Cloud.
En la sección Código fuente, seleccione Editor insertado y pegue el código fuente copiado.
Haga clic en Fuente y, a continuación, en Editar para cambiar la lógica en función de sus reglas de negocio. Cuando termines, haz clic en Implementar.
Haga clic en Activador y copie la URL del activador.
Sustituye esa URL de activador en tu agente. Para ello, ve a Gestionar > Webhooks y selecciona el webhook en el que quieras pegar la nueva URL. Pega la URL de activación en el campo con la etiqueta URL de webhook. Haz clic en Guardar.
Consulta la documentación de Webhooks para probar tu fulfillment.
Agente de servicios financieros
Esta plantilla ayuda a los usuarios finales con sus tarjetas, comprueba el estado de una solicitud e investiga cargos sospechosos.
Frases de ejemplo
- Quiero hacer un pago para saldar mi saldo.
- He perdido mi tarjeta y necesito una nueva.
- Quiero informar de actividad sospechosa en mi cuenta corriente.
- ¿Cuál es el estado de mi solicitud de préstamo para coche?
- ¿Cuáles son las diferentes comisiones anuales de vuestras tarjetas de crédito para empresas?
Webhook
El webhook de Cloud Functions realiza las siguientes acciones:
- Valida la identidad de un usuario final.
- Proporciona ejemplos de saldos, estado de préstamos e información sobre las funciones de las tarjetas de crédito
- Simula pagos de muestra, lo que incluye validar importes y fechas de pago.
- Controla el horario de apertura
package.json
{ "name": "sample-http", "version": "0.0.1" }
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsFinServ = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { // BEGIN validateAccount case 'validateAccount': console.log(tag + ' was triggered.'); let card_last_four = req.body.sessionInfo.parameters.card_last_four; let card_verified; // card validation only fails if card number is 0000 if (card_last_four == '0000') { card_verified = 'false'; } else { card_verified = 'true'; } res.status(200).send( {sessionInfo: {parameters: {card_verified: card_verified}}}); console.log(' verified: ' + card_verified); break; // BEGIN getAccountInfo case 'getAccountInfo': console.log(tag + ' was triggered.'); let current_balance; let last_statement_balance; let minimum_due; // Random current balance between 1 and 1000 current_balance = Math.floor(Math.random() * 1000); // Last statement balance is 70% of current balance last_statement_balance = Math.floor(current_balance * 0.7); // Minimum due is 25% of last statement balance minimum_due = Math.floor(last_statement_balance * 0.25); res.status(200).send({ sessionInfo: { parameters: { current_balance: current_balance, last_statement_balance: last_statement_balance, minimum_due: minimum_due } } }); console.log( 'current balance: ' + current_balance + ' last statement balance: ' + last_statement_balance); break; // BEGIN getPaymentSource case 'getPaymentSource': console.log(tag + ' was triggered.'); // static array of account names let account_names = ['National Checking Account', 'My Checking', 'Personal Checking']; // random array value for account names let account_index = Math.floor(Math.random() * account_names.length); let selected_account = account_names[account_index]; res.status(200).send( {sessionInfo: {parameters: {selected_account: selected_account}}}); console.log(' selected account: ' + selected_account); break; // BEGIN submitPayment case 'submitPayment': console.log(tag + ' was triggered.'); let card_digits = String(req.body.sessionInfo.parameters.card_last_four); let payment_status; // When first digit of card_digits is 9 the transaction fails if (card_digits[0] == '9') { payment_status = 'fail'; } else { payment_status = 'success'; } res.status(200).send( {sessionInfo: {parameters: {payment_status: payment_status}}}); console.log(' verified: ' + card_verified); break; // BEGIN validatePaymentAmount case 'validatePaymentAmount': console.log(tag + ' was triggered.'); // get payment amount let payment_amount = Number(req.body.sessionInfo.parameters.other_amount); let current_balance_temp = req.body.sessionInfo.parameters.current_balance; let amount_valid; payment_amount = Number(payment_amount); console.log( `payment_amount: ` + payment_amount + ` current balance: ` + current_balance_temp); // confirm payment amount is a positive value less than or equal to the // current balance if (payment_amount > 0) { if (payment_amount <= current_balance_temp) { amount_valid = true; } else { amount_valid = false; } } else { amount_valid = false; } res.status(200).send( {sessionInfo: {parameters: {amount_valid: amount_valid}}}); console.log('payment status: ' + payment_status); break; // BEGIN validatePaymentDate case 'validatePaymentDate': console.log(tag + ' was triggered.'); // get payment date let payment_date_raw = req.body.sessionInfo.parameters.payment_date; // set payment date in date object format. subtract one from month // because month is indexed to 0. let payment_year = payment_date_raw.year; let payment_month = payment_date_raw.month - 1; let payment_day = payment_date_raw.day; console.log( 'Payment - Year: ' + payment_year + ' Month ' + payment_month + ' Day: ' + payment_day); // set today's date let today = new Date(); let this_year = today.getFullYear(); let this_month = today.getMonth(); let this_day = today.getDate(); console.log( 'Today - Year: ' + this_year + ' Month ' + this_month + ' Day: ' + this_day); let payment_date_valid; // check if the payment date is after today if (payment_year > this_year) { payment_date_valid = true; console.log('Future year'); } else if (payment_year == this_year && payment_month > this_month) { payment_date_valid = true; console.log('Future month'); } else if ( payment_year == this_year && payment_month == this_month && payment_day >= this_day) { payment_date_valid = true; console.log('Today or later this month'); } else { payment_date_valid = false; } res.status(200).send({ sessionInfo: {parameters: {payment_date_valid: payment_date_valid}} }); console.log('payment date valid: ' + payment_date_valid); break; // BEGIN checkInHours case 'checkInHours': console.log(tag + ' was triggered.'); // check if we are currently in hours let currentDate = new Date(); console.log('current time is ' + currentDate); let currentHour = currentDate.getHours(); console.log('current hour is ' + currentHour); if (currentHour >= 8 && currentHour <= 20) { in_hours = 'true'; console.log('currently in hours'); } else { in_hours = 'false'; console.log('currently out of hours'); } res.status(200).send({sessionInfo: {parameters: {in_hours: in_hours}}}); break; // BEGIN getRetryCount case 'getRetryCount': console.log(tag + ' was triggered.'); // increment the current retry counter let retry_count = req.body.sessionInfo.parameters.retry_count; retry_count = retry_count + 1; res.status(200).send( {sessionInfo: {parameters: {retry_count: retry_count}}}); break; // BEGIN getLoanStatus case 'getLoanStatus': console.log(tag + ' was triggered.'); let loan_reference = String(req.body.sessionInfo.parameters.loan_reference); let loan_type = loan_reference[0]; let loan_status = loan_reference[1]; let loan_found = 'true'; console.log('loan ref is ' + loan_reference); console.log('type is ' + loan_type); console.log('status is ' + loan_status); // mock loan not found if (loan_reference[0] == '0') { loan_found = 'false'; } // mock loan found if ((loan_type != 'auto') && (loan_type != 'home')) { if (loan_reference[0] > '5') { loan_type = 'home'; } else { loan_type = 'auto'; } } res.status(200).send({ sessionInfo: { parameters: { loan_type: loan_type, loan_status: loan_status, loan_found: loan_found } } }); break; // BEGIN validateTransactionDate case 'validateTransactionDate': console.log(tag + ' was triggered.'); // get date queried let date_queried_raw = req.body.sessionInfo.parameters.date_queried; // set date queried in date object format. subtract one from month // because month is indexed to 0. date_queried = new Date( date_queried_raw.year, date_queried_raw.month - 1, date_queried_raw.day); console.log(date_queried + ' is the date im looking for.'); let date_valid; let date_now = new Date(); // check if the payment date is after today if (date_queried > date_now) { date_valid = 'false'; } else { date_valid = 'true'; } res.status(200).send( {sessionInfo: {parameters: {date_valid: date_valid}}}); break; // BEGIN lookupTransactions case 'lookupTransactions': console.log(tag + ' was triggered.'); // select a random retailer from the retailers array let retailers = [ 'Dior', 'Walmart', 'Target', 'Costco', 'Macy\'s', 'Bed Bath & Beyond', 'Amazon', 'Walgreens', 'Home Depot', 'Best Buy', 'Kohl\'s' ]; let randomRetail = Math.floor(Math.random() * retailers.length); console.log('random retail value ' + randomRetail); let retailer_queried = retailers[randomRetail]; // Alter the transaction amount let amount_queried = Number(req.body.sessionInfo.parameters.amount_queried.amount); let transaction_value = Number(amount_queried); let randomAdjust = Math.floor(Math.random() * 5); randomAdjust = Number(randomAdjust / 100); let adjustment = Number(amount_queried * randomAdjust); let randomMath = Math.floor(Math.random() * 1); if (randomMath < 1) { transaction_value = Number(transaction_value - adjustment).toFixed(2); } else if (randomMath = 1) { transaction_value = Number(transaction_value + adjustment).toFixed(2); } if (amount_queried < 1000) { transaction_found = 'true'; } else { transaction_found = 'false'; } res.status(200).send({ sessionInfo: { parameters: { retailer_queried: retailer_queried, transaction_value: transaction_value, transaction_found: transaction_found } } }); break; // BEGIN lookupCardFeatures case 'lookupCardFeatures': console.log(tag + ' was triggered.'); // setup arrays for card features let interestRate = [ '14.5% APR', '0% APR in year 1 and then increases to 25% APR in year 2', '10% APR in year 1 and then increases to 20% APR in year 2', '18% APR' ]; let annualFee = [ '$0 annual fee for year 1 and then increases to $90 in year 2', '$70 annual fee starting in year 1', '$15 annual fee for year 1 and then increases to $80 in year 2', '$50 annual fee starting in year 1' ]; let cashBackRate = ['1%', '3%', '6%', '2%', '5%', '4%']; let pointsBonus = ['50,000', '25,000', '10,000', '100,000', '75,000']; // setup card one features let cardOneRandomInterest = Math.floor(Math.random() * interestRate.length); let card_one_interest = interestRate[cardOneRandomInterest]; let cardOneRandomFee = Math.floor(Math.random() * annualFee.length); let card_one_fee = annualFee[cardOneRandomFee]; let cardOneRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_one_cashback = cashBackRate[cardOneRandomCashback]; let cardOneRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_one_points = pointsBonus[cardOneRandomPoints]; // setup card two features let cardTwoRandomInterest = Math.floor(Math.random() * interestRate.length); let card_two_interest = interestRate[cardTwoRandomInterest]; let cardTwoRandomFee = Math.floor(Math.random() * annualFee.length); let card_two_fee = annualFee[cardTwoRandomFee]; let cardTwoRandomCashback = Math.floor(Math.random() * cashBackRate.length); let card_two_cashback = cashBackRate[cardTwoRandomCashback]; let cardTwoRandomPoints = Math.floor(Math.random() * pointsBonus.length); let card_two_points = pointsBonus[cardTwoRandomPoints]; res.status(200).send({ sessionInfo: { parameters: { card_one_interest: card_one_interest, card_one_fee: card_one_fee, card_one_cashback: card_one_cashback, card_one_points: card_one_points, card_two_interest: card_two_interest, card_two_fee: card_two_fee, card_two_cashback: card_two_cashback, card_two_points: card_two_points } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Agente de Healthcare
Esta plantilla ayuda a los usuarios finales a consultar sus reclamaciones, sus ventajas y a encontrar un médico.
Frases de ejemplo
- ¿Qué es el coseguro?
- ¿Puedes ayudarme a encontrar un médico?
- No me encuentro bien.
- ¿Cuál es mi franquicia?
Agente de gestión de pedidos y cuentas
Esta plantilla ayuda a los usuarios finales a comprar o devolver un producto, hacer un seguimiento de los pedidos y gestionar la configuración de la cuenta, como los puntos de fidelidad, las direcciones y las contraseñas.
Frases de ejemplo
- No he recibido mi pedido, ¿dónde está?
- Quiero comprarme un teléfono nuevo.
- He olvidado mi contraseña.
- ¿Puedes decirme cuántos puntos tengo?
- Me he mudado y tengo que actualizar mi dirección.
Agente de acuerdos de pago
Esta plantilla ayuda a los usuarios finales a configurar un acuerdo de pago en dos plazos o a ampliar la fecha de vencimiento de un pago.
Frases de ejemplo
- Se ha suspendido mi cuenta.
- No voy a recibir el pago a tiempo para pagar mi factura.
- Necesito ampliar la fecha de vencimiento.
- He perdido mi trabajo debido a la COVID-19.
Webhook
Este webhook de Cloud Functions realiza las siguientes acciones:
- Proporciona un ejemplo del importe adeudado y las fechas máximas de prórroga.
- Calcula el segundo plazo de pago en función de la diferencia entre el saldo total y el primer plazo de pago.
- Valida que la fecha de ampliación solicitada no supere la fecha de ampliación máxima.
package.json
{ "name": "sample-http", "version": "0.0.1", "dependencies": { "moment": "2.27.0" } }
index.js
const moment = require('moment'); function getRandomAmount(min, max) { return Math.random() * (max - min) + min; } function formatCurrency(amount) { return Number(amount).toFixed(2); } function formatUserDate(dateObject) { if (!dateObject) { console.log('dateObject error. dateObject passed to formatUserDate is:', dateObject); console.log('dateObject requires day, month, year properties:'); // return false if the dates are not valid // returning false prevents the if/else block from running, which causes the function to crash. return false; } console.log('formatUserDate date set.'); const { day, year, month } = dateObject; return `${year}-${month}-${day}`; } /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsPaymentArrangement = (req, res) => { var tag = req.body.fulfillmentInfo.tag; var first_payment; var amount_due_1; //var adjust_due_date; var max_date_1; var maxDate1; var max_date_2; var maxDate2; var current_due_date; var max_extension_date; var maxExtensionDate; var amount_due; var payment_amount_2; var dateFromUser; var valid_payment; var valid_date; if (!!tag) { switch (tag) { //Initialize Dynamic parameters case 'setDynamicParams': console.log(tag + ' was triggered.'); max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: amount_due, } } }); break; //Initialize Static parameters case 'setStaticParams': console.log(tag + ' was triggered.'); user_id = req.body.sessionInfo.parameters.user_id; if (user_id == '1001') { max_date_1 = "2021-01-15"; max_date_2 = "2021-01-30"; current_due_date = "2021-01-01"; max_extension_date = "2021-02-15"; amount_due = '225.00'; } else if (user_id == '2002') { max_date_1 = "2021-03-15"; max_date_2 = "2021-03-30"; current_due_date = "2021-03-01"; max_extension_date = "2021-04-15"; amount_due = '333.00'; } else if (user_id == '3003') { max_date_1 = "2021-05-15"; max_date_2 = "2021-05-30"; current_due_date = "2021-05-01"; max_extension_date = "2021-06-15"; amount_due = '189.00'; } else { max_date_1 = moment().add(15, 'days').calendar(); max_date_2 = moment().add(25, 'days').calendar(); current_due_date = moment().add(10, 'days').calendar(); max_extension_date = moment().add(30, 'days').calendar(); amount_due = formatCurrency(getRandomAmount(200, 400)); } res.status(200).send({ sessionInfo: { parameters: { max_date_1: max_date_1, max_date_2: max_date_2, current_due_date: current_due_date, max_extension_date: max_extension_date, amount_due: formatCurrency(amount_due), } } }); break; //Automatically set second payment based on first payment amount case 'secondPayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; payment_amount_2 = formatCurrency(amount_due_1 - formatCurrency(first_payment)); res.status(200).send({ sessionInfo: { parameters: { payment_amount_2: payment_amount_2 } } }); break; //BEGIN validatePayment case 'validatePayment': console.log(tag + ' was triggered.'); first_payment = req.body.sessionInfo.parameters.payment_amount_1.amount; amount_due_1 = req.body.sessionInfo.parameters.amount_due; if ((formatCurrency(first_payment) >= '100.00') && (formatCurrency(first_payment) < amount_due_1)) { valid_payment = "True"; } else { valid_payment = "False" } res.status(200).send({ sessionInfo: { parameters: { valid_payment: valid_payment, } } }); break; //BEGIN validateDate case 'validateDate': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_extension_date and adjust_due_date values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_extension_date); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.adjust_due_date); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not formatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.adjust_due_date); maxExtensionDate = req.body.sessionInfo.parameters.max_extension_date; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxExtensionDate && moment(dateFromUser).isSameOrBefore(maxExtensionDate)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxExtensionDate} } } }); break; case 'validateDate1': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_1 and payment_date_1 values from session parameters. console.log('sessionInfo >>> max_date_1', req.body.sessionInfo.parameters.max_date_1); console.log('sessionInfo >>> payment_date_1', req.body.sessionInfo.parameters.payment_date_1); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_1); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate1 = req.body.sessionInfo.parameters.max_date_1; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate1 && moment(dateFromUser).isSameOrBefore(maxDate1)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate1} } } }); break; case 'validateDate2': // Log when the cloud function for the validateDate tag is triggered console.log(tag + ' was triggered.'); // Log ALL of the session parameters passed to the cloud function console.log('validateDate sessionInfo parameters', req.body.sessionInfo.parameters); // Log ONLY max_date_2 and payment_date_2 values from session parameters. console.log('sessionInfo >>> max_extension_date', req.body.sessionInfo.parameters.max_date_2); console.log('sessionInfo >>> adjust_due_date', req.body.sessionInfo.parameters.payment_date_2); // If the formatUserDate function succeeds running, then the date will be a string formatted as yyyy-mm-dd. // If the session params dateObject is not fomatted correctly the formatUserDate function returns the boolean value false. // formatUserDate returns false to prevent the Moment function from running (see 3 conditions below). dateFromUser = formatUserDate(req.body.sessionInfo.parameters.payment_date_2); //maxExtensionDate = formatUserDate(req.body.sessionInfo.parameters.max_extension_date); maxDate2 = req.body.sessionInfo.parameters.max_date_2; // Set valid_date to false. We do this so the cloud function does not crash and always returns a value to Conversational Agents (Dialogflow CX) valid_date = "False" // Only set valid_date to true when // 1) dateFromUser is a date string and not set to false by the formatUserDate function // 2) maxExtensionDate is string and not set to false by the formatUserDate function // 3) if Moment determines the dateFromUser is before maxExtensionDate if (dateFromUser && maxDate2 && moment(dateFromUser).isSameOrBefore(maxDate2)) { valid_date = "True"; } res.status(200).send({ sessionInfo: { parameters: { valid_date: valid_date, // You will see the debug property in the Conversational Agents (Dialogflow CX) UI // if formatUserDate failed for eitehr date you will // see 'false' in the UI. // Otherwise, you will see the string formatted date debug: {dateFromUser, maxDate2} } } }); break; default: break; } } };
Agente de Small Talk
Esta plantilla te ayuda a personalizar agentes con preguntas sencillas.
Frases de ejemplo
- ¿Qué tal?
- ¿Quién eres?
- Hoy es mi cumpleaños.
- Lo siento.
- ¿A qué te refieres?
Agente de telecomunicaciones
Esta plantilla ayuda a los usuarios finales a resolver dudas sobre la facturación y los planes, solucionar problemas y añadir planes de viaje y crucero.
Frases de ejemplo
- ¿Cómo puedo ahorrar en mi factura?
- No puedo enviar mensajes de texto.
- ¿Cuánto más pagaré si cambio al plan A?
- Necesito cobertura de datos para un viaje que voy a hacer a Jamaica.
Webhook
El webhook de Cloud Functions realiza las siguientes acciones:
- Compara los costes de los planes en función de la ubicación y la duración del viaje
- Identifica anomalías en la facturación en función del número de teléfono de un usuario final.
package.json
{ "name": "sample-http", "version": "0.0.1", "dependencies": { "moment": "2.24.0" } }
helpers.js
// Get the current month, first day of current month and last month values // based on today's date module.exports = { get_date_details: function (bill_state) { const monthNames = ["January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December" ]; let today = new Date() let first_month_name = monthNames[today.getMonth()] let firstDay = new Date(today.getFullYear(), today.getMonth(), 1); let first_day_str = first_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let last_month_name = monthNames[today.getMonth() - 1] let last_month_first_day_str = last_month_name + ' 0' + firstDay.getDate() + ', ' + firstDay.getFullYear() let second_last_month_name = monthNames[today.getMonth() - 2] if (bill_state.toString() == 'current') { return [first_month_name, first_day_str, last_month_name] } else { return [last_month_name, last_month_first_day_str, second_last_month_name] } } }
index.js
/** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ const helpers = require('./helpers.js') exports.cxPrebuiltAgentsTelecom = (req, res) => { console.log('Cloud Function:', 'Invoked cloud function from Conversational Agents (Dialogflow CX)'); let tag = req.body.fulfillmentInfo.tag; if (!!tag) { switch (tag) { //BEGIN detectCustomerAnomaly case 'detectCustomerAnomaly': console.log(tag + ' was triggered.'); let phone_number = req.body.sessionInfo.parameters.phone_number; let bill_month = req.body.sessionInfo.parameters.bill_state; let parameters = req.body.sessionInfo.parameters; let bill_amount; let product_line; let anomaly_detect = "false" let purchase = "The Godfather" let purchase_amount = 9.99 let total_bill_amount = 64.33 let bill_without_purchase = 54.34 let updated_parameters = {} let [month_name, first_of_month, last_month_name] = helpers.get_date_details(bill_month) console.log(month_name, first_of_month, last_month_name) // Getting the month name based on the bill state - current or previous // For example, if the current month is December, we get the values as // December, December 1st, November // Only 999999 will have anomaly detection if (phone_number.toString() == '999999') { anomaly_detect = "true" product_line = "phone" purchase = "device protection" updated_parameters["product_line"] = product_line updated_parameters["bill_month"] = month_name updated_parameters["last_month"] = last_month_name } // If bill hike amount is given - we just add it to the total bill if ('bill_amount' in parameters) { bill_amount = parameters['bill_amount'] purchase_amount = bill_amount['amount'] total_bill_amount = 54.34 + purchase_amount } // Adding the updated session parameters to the new parameters json updated_parameters["anomaly_detect"] = anomaly_detect updated_parameters["purchase"] = purchase updated_parameters["purchase_amount"] = purchase_amount updated_parameters["bill_without_purchase"] = bill_without_purchase updated_parameters["total_bill"] = total_bill_amount updated_parameters["first_month"] = first_of_month res.status(200).send({ sessionInfo: { parameters: updated_parameters } }); break; // BEGIN validatePhoneLine case 'validatePhoneLine': console.log(tag + ' was triggered.'); let phone = req.body.sessionInfo.parameters.phone_number; let phone_line_verified; let line_index; let domestic_coverage; let covered_lines = ['5555555555', '5105105100', '1231231234', '9999999999']; // Loop over the covered lines array covered_lines.forEach((line, index) => { // For each phone line in the array, check if the last 4 digits are // included in the string. when true, update the line_index variable if (line.includes(phone)) { line_index = index; console.log('This is the index ' + line_index); } }); // Only 9999 will fail; if (line_index === 3) { phone_line_verified = 'false'; } else { phone_line_verified = 'true'; } // Only 1234 will have domestic coverage. if (line_index === 2) { domestic_coverage = 'true'; } else { domestic_coverage = 'false'; } res.status(200).send({ sessionInfo: { parameters: { phone_line_verified: phone_line_verified, domestic_coverage: domestic_coverage } } }); break; // BEGIN cruisePlanCoverage case 'cruisePlanCoverage': console.log(tag + ' was triggered.'); let port = req.body.sessionInfo.parameters.destination; let port_is_covered; // Sample list of covered cruise ports. let covered_ports = [ 'mexico', 'canada', 'anguilla', ]; if (covered_ports.includes(port.toLowerCase())) { port_is_covered = 'true'; } else { port_is_covered = 'false'; } res.status(200).send( { sessionInfo: { parameters: { port_is_covered: port_is_covered } } }); break; // BEGIN internationalCoverage case 'internationalCoverage': console.log(tag + ' was triggered.'); let destination = req.body.sessionInfo.parameters.destination; let coverage; // Sample list of covered international monthly destinations. let covered_by_monthly = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'russia', 'singapore', ]; // Sample list of covered international daily destinations. let covered_by_daily = [ 'anguilla', 'australia', 'brazil', 'canada', 'chile', 'england', 'france', 'india', 'japan', 'mexico', 'singapore' ]; if (covered_by_monthly.includes(destination.toLowerCase()) && covered_by_daily.includes(destination.toLowerCase())) { coverage = 'both'; } else if ( covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'monthly_only'; } else if ( !covered_by_monthly.includes(destination.toLowerCase()) && !covered_by_daily.includes(destination.toLowerCase())) { coverage = 'neither'; } else { // This should never happen, because covered_by_daily is a subset of // covered_by_monthly coverage = 'daily_only'; } res.status(200).send({ sessionInfo: { parameters: { coverage: coverage } } }); break; // BEGIN cheapestPlan case 'cheapestPlan': console.log(tag + ' was triggered.'); let trip_duration = req.body.sessionInfo.parameters.trip_duration; let monthly_cost; let daily_cost; let suggested_plan; // Can only suggest cheapest if both are valid for location. // When trip is longer than 30 days, calculate per-month cost (example $ // amounts). Suggest monthly plan. if (trip_duration > 30) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 30 days, but greater than 6 days, calculate monthly // plan cost and daily plan cost. Suggest monthly b/c it is the cheaper // one. else if (trip_duration <= 30 && trip_duration > 6) { monthly_cost = 70; daily_cost = trip_duration * 10; suggested_plan = 'monthly'; } // When trip is <= 6 days, calculate daily plan cost. Suggest daily // plan. else if (trip_duration <= 6 && trip_duration > 0) { monthly_cost = (Math.floor(trip_duration / 30)) * 70; daily_cost = trip_duration * 10; suggested_plan = 'daily'; } else { // This should never happen b/c trip_duration would have to be // negative suggested_plan = 'null'; } res.status(200).send({ sessionInfo: { parameters: { monthly_cost: monthly_cost, daily_cost: daily_cost, suggested_plan: suggested_plan } } }); break; default: console.log('default case called'); res.status(200).end(); break; } } };
Viajes: agente de reclamaciones de equipaje
Esta plantilla ayuda a los usuarios finales a crear o comprobar el estado de una reclamación sobre pérdida de equipaje, o equipaje atrasado o dañado.
Frases de ejemplo
- ¿Puedes ayudarme a presentar una reclamación por la bolsa que habéis perdido?
- Quiero saber el estado de mi reclamación por daños en el equipaje.
- ¿Cuándo llegará mi equipaje?
Webhook
Este webhook de Cloud Functions realiza las siguientes acciones:
- Verifica los detalles del usuario y del vuelo.
- Genera un ID de reclamación y devuelve información sobre la reclamación.
package.json
{ "name": "sample-http", "version": "0.0.1", "dependencies": { "moment": "2.27.0" } }
index.js
const moment = require('moment') /** * Responds to any HTTP request. * * @param {!express:Request} req HTTP request context. * @param {!express:Response} res HTTP response context. */ exports.cxPrebuiltAgentsClaimStatus = (req, res) => { let tag = req.body.fulfillmentInfo.tag; let passenger_last_name; if (!!tag) { switch (tag) { // Check Claim Status tag // Validates that the claim ID is 'REF123456' // And that the last name is 'Garcia' // Sends back a static status message case 'claimStatus': console.log(tag + ' was triggered.') let claim_id = req.body.sessionInfo.parameters.claim_id; passenger_last_name = req.body.sessionInfo.parameters.passenger_last_name; let claim_status; if (claim_id == 'REF123456' && passenger_last_name == "Garcia") { claim_status = 'valid'; } else { claim_status = 'invalid'; } let claim_status_message = 'Your lost bag claim is being processed and you should receive payment to your account ending in 6873 within 5-7 business days. ' res.status(200).send({ sessionInfo: { parameters: { claim_status: claim_status, claim_status_message: claim_status_message } } }); break; // Case to submit a new claim and generate a confirmation ID // Validates that the flight number = AJ143, last name = Garcia // and reference id = 1234567890123 // Ideally you would include better logic, this is just an example of a working webhook case 'submitClaim': console.log(tag + ' was triggered.') // Currently not using these two parameters but just an example let claim_type = req.body.sessionInfo.parameters.claim_type; let passenger_flight_date = req.body.sessionInfo.parameters.passenger_flight_date; // Calculate qualifying rebate amount for delayed bags let rebate_amount = 0 if (claim_type == 'delayed') { let date_difference = Math.abs(moment(passenger_flight_date).diff(moment(), 'days')); // Cap the qualifying days at 5 let rebate_qual_days = Math.min(date_difference, 5) // An example of giving $50 per day of delay rebate_amount = rebate_qual_days * 50 } // These parameters are being checked let passenger_flight_number= req.body.sessionInfo.parameters.passenger_flight_number; passenger_last_name= req.body.sessionInfo.parameters.passenger_last_name; let passenger_reference_id= req.body.sessionInfo.parameters.passenger_reference_id; let claim_confirmation_id; if (passenger_flight_number == 'AJ143' && passenger_last_name == 'Garcia' && passenger_reference_id == '1234567890123') { claim_filed = true; // Generate random 6 digit number to return const rand_id = Math.floor(100000 + Math.random() * 900000) claim_confirmation_id = 'REF' + rand_id.toString() } else { claim_filed = false; } res.status(200).send({ sessionInfo: { parameters: { claim_filed: claim_filed, claim_confirmation_id: claim_confirmation_id, rebate_amount: rebate_amount } } }); break; // This is the case to verify form parameters that get updated throughout the conversation case 'verifyParameters': // Capture newly updated form parameters console.log(tag + ' was triggered.') let params = req.body.pageInfo.formInfo.parameterInfo let paramToValidate = {name: '', value: ''} // Only validate the form parameter if it was just collected for (let param of params) { if (param.justCollected == true) { console.log('Received parameter: ', param) paramToValidate = param; } } // Validate Passenger Reference ID // Must == '1234567890123' in order to continue if (paramToValidate.displayName == 'passenger_reference_id') { if (paramToValidate.value != '1234567890123') { paramToValidate.state = 'INVALID' } else { paramToValidate.state = 'VALID' } } // Validate Flight Date // Must be on or before current date if (paramToValidate.displayName == 'passenger_flight_date') { let flight_date = paramToValidate.value let now = moment() if ((moment(flight_date) <= now)) { paramToValidate.state = 'VALID' } else { paramToValidate.state = 'INVALID' } } res.status(200).send({ pageInfo: { formInfo: { parameterInfo: [paramToValidate] } } }); break; default: break; } } };
Viajes: agente de alquiler de coches
Esta plantilla ayuda a los usuarios finales a iniciar una reserva de alquiler de coche.
Frases de ejemplo
- Necesito reservar una furgoneta.
- Hola, voy a Los Ángeles este fin de semana y necesito alquilar un coche mientras esté allí.
- Necesito ayuda para reservar un todoterreno.
Viajes: agente de información sobre vuelos
Esta plantilla ayuda a los usuarios finales a reservar y cambiar billetes, encontrar información sobre vuelos y solicitar reembolsos.
Frases de ejemplo
- Necesito cambiar mi vuelo XX4597. ¿Me podéis ayudar?
- ¿Puedes ayudarme a saber la nueva hora de salida de mi vuelo?
- ¿Qué ocurre con el crédito de mi cuenta del vuelo cancelado?
- ¿Puedes reservar mi vuelo a San Francisco para el mes que viene?
- Reserva un vuelo de ida de San Francisco a Miami para el 10 de agosto del 2020 a las 10:00.