Mendapatkan dukungan untuk Looker (Google Cloud core)
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Google Cloud menawarkan paket dukungan yang berbeda untuk memenuhi berbagai kebutuhan, seperti cakupan 24/7, dukungan telepon, dan akses ke pengelola dukungan teknis. Untuk informasi selengkapnya, lihat Cloud Customer Care Google.
Dukungan chat untuk Looker (Google Cloud core) tersedia melalui Google Cloud halaman dukungan konsol dan melalui opsi Dapatkan Dukungan di menu Bantuan Looker di pojok kanan atas aplikasi Looker (Google Cloud core).
Mendapatkan Dukungan Komprehensif
Pelanggan Looker (inti Google Cloud) menerima Dukungan Komprehensif tanpa biaya tambahan. Dukungan Komprehensif mencakup kemampuan untuk melaporkan masalah atau permintaan fitur melalui Google Cloud konsol. Untuk mengakses Dukungan Komprehensif, hubungi Layanan Pelanggan Cloud di saas-support-onboarding@google.com.
Memberikan akses sementara kepada karyawan Google ke instance Looker (Google Cloud core) Anda
Untuk instance IP publik, karyawan Google dapat mengakses instance Looker (Google Cloud core) Anda untuk sementara untuk tujuan dukungan melalui setelan Support Access.
Melaporkan masalah atau mengajukan permintaan fitur
Dari dokumentasi Looker (inti Google Cloud), klik "Kirim masukan" di dekat bagian kanan atas halaman. Tindakan ini akan membuka formulir masukan. Komentar Anda akan ditinjau oleh tim Looker (Google Cloud core).
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-25 UTC."],[],[],null,["# Getting support for Looker (Google Cloud core)\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see [Google Cloud Customer Care](/support).\n\nYou can contact technical support through phone or chat, and find other support options on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support through chat\n------------------------\n\nChat support for Looker (Google Cloud core) is available through the [Google Cloud console support page](https://console.cloud.google.com/support) and through the **Get Support** option in the Looker **Help** menu in the upper right-hand corner of the Looker (Google Cloud core) application.\n\nGet Comprehensive Support\n-------------------------\n\nLooker (Google Cloud core) customers receive [Comprehensive Support](/support/docs/integrations#comprehensive_support) at no additional cost. Comprehensive Support includes the ability to file issues or feature requests through the Google Cloud console. To access Comprehensive Support, contact Cloud Customer Care at `saas-support-onboarding@google.com`.\n\nRequired role\n-------------\n\nTo configure access control for Cloud Customer Care support in the [Google Cloud console](http://console.cloud.google.com), visit the [Access control with IAM](/support/docs/access-control) page of the Customer Care documentation.\n\nGranting Google employees temporary access to your Looker (Google Cloud core) instance\n--------------------------------------------------------------------------------------\n\nFor public IP instances, Google employees can temporarily access your Looker (Google Cloud core) instance for support purposes through the [**Support Access**](/looker/docs/admin-panel-general-support-access) setting.\n\nAccessing logs\n--------------\n\nFor instructions on viewing Looker (Google Cloud core) logs, see the [**View instance logs for Looker (Google Cloud core)**](/looker/docs/looker-core-logging) documentation page.\n\nFiling issues or feature requests\n---------------------------------\n\nFrom the Looker (Google Cloud core) documentation, click \"Send feedback\" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team."]]