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Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Customer Care.
Chat support for Looker (Google Cloud core) is available through the Google Cloud console support page and through the Get Support option in the Looker Help menu in the upper right-hand corner of the Looker (Google Cloud core) application.
Get Comprehensive Support
Looker (Google Cloud core) customers receive Comprehensive Support at no additional cost. Comprehensive Support includes the ability to file issues or feature requests through the Google Cloud console. To access Comprehensive Support, contact Cloud Customer Care at saas-support-onboarding@google.com.
Granting Google employees temporary access to your Looker (Google Cloud core) instance
For public IP instances, Google employees can temporarily access your Looker (Google Cloud core) instance for support purposes through the Support Access setting.
From the Looker (Google Cloud core) documentation, click "Send feedback" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Getting support for Looker (Google Cloud core)\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see [Google Cloud Customer Care](/support).\n\nYou can contact technical support through phone or chat, and find other support options on the [Google Cloud console support page](https://console.cloud.google.com/support).\n\nGet support through chat\n------------------------\n\nChat support for Looker (Google Cloud core) is available through the [Google Cloud console support page](https://console.cloud.google.com/support) and through the **Get Support** option in the Looker **Help** menu in the upper right-hand corner of the Looker (Google Cloud core) application.\n\nGet Comprehensive Support\n-------------------------\n\nLooker (Google Cloud core) customers receive [Comprehensive Support](/support/docs/integrations#comprehensive_support) at no additional cost. Comprehensive Support includes the ability to file issues or feature requests through the Google Cloud console. To access Comprehensive Support, contact Cloud Customer Care at `saas-support-onboarding@google.com`.\n\nRequired role\n-------------\n\nTo configure access control for Cloud Customer Care support in the [Google Cloud console](http://console.cloud.google.com), visit the [Access control with IAM](/support/docs/access-control) page of the Customer Care documentation.\n\nGranting Google employees temporary access to your Looker (Google Cloud core) instance\n--------------------------------------------------------------------------------------\n\nFor public IP instances, Google employees can temporarily access your Looker (Google Cloud core) instance for support purposes through the [**Support Access**](/looker/docs/admin-panel-general-support-access) setting.\n\nAccessing logs\n--------------\n\nFor instructions on viewing Looker (Google Cloud core) logs, see the [**View instance logs for Looker (Google Cloud core)**](/looker/docs/looker-core-logging) documentation page.\n\nFiling issues or feature requests\n---------------------------------\n\nFrom the Looker (Google Cloud core) documentation, click \"Send feedback\" near the top right of the page. This action will open a feedback form. Your comments will be reviewed by the Looker (Google Cloud core) team."]]
