Klicken Sie im linken Seitenleistenmenü auf Integrationen.
Aktivieren Sie die Avaya-Integration.
Sie werden zu Avaya weitergeleitet.
Geben Sie die von Avaya angeforderten Konfigurationsinformationen an.
Sie werden zur Dialogflow-Konsole zurückgeleitet und die Integration ist jetzt für Ihren Agent aktiviert.
Weitere Informationen zu dieser Integration finden Sie in der Avaya-Dokumentation.
Unterstützte Länder
Diese Integration unterstützt Telefonnummern der folgenden Länder:
Argentinien
Österreich
Australien
Bahrain
Belgien
Brasilien
Bulgarien
Kanada
Chile
China
Kolumbien
Kroatien
Zypern
Tschechien
Dänemark
Dominikanische Republik
El Salvador
Finnland
Frankreich
Georgien
Deutschland
Griechenland
Hongkong
Ungarn
India
Irland
Israel
Italien
Japan
Südkorea
Lettland
Litauen
Luxemburg
Malaysia
Malta
Mexiko
Niederlande
Neuseeland
Norwegen
Panama
Peru
Polen
Portugal
Puerto Rico
Rumänien
Singapur
Slowakei
Slowenien
Südafrika
Spanien
Schweden
Schweiz
Türkei
Vereinigtes Königreich
USA
Preise und Kontingente
Die Preise und Kontingente für diese Integration werden als Audioeingabe und -ausgabe angewendet.
Sprachunterstützung
Wenn Englisch nicht die Standardsprache Ihres Dialogflow-Agents ist, müssen Sie die entsprechende Sprache im Avaya-System konfigurieren.
Die InboundXML hat ein Gather-Element.
Setzen Sie das Attribut language dieses Elements auf die Standardsprache des Dialogflow-Agents.
Die Liste der von Avaya unterstützten Sprachcodes finden Sie in der Dokumentation für Gather.
[[["Leicht verständlich","easyToUnderstand","thumb-up"],["Mein Problem wurde gelöst","solvedMyProblem","thumb-up"],["Sonstiges","otherUp","thumb-up"]],[["Schwer verständlich","hardToUnderstand","thumb-down"],["Informationen oder Beispielcode falsch","incorrectInformationOrSampleCode","thumb-down"],["Benötigte Informationen/Beispiele nicht gefunden","missingTheInformationSamplesINeed","thumb-down"],["Problem mit der Übersetzung","translationIssue","thumb-down"],["Sonstiges","otherDown","thumb-down"]],["Zuletzt aktualisiert: 2025-08-18 (UTC)."],[[["\u003cp\u003eThis Dialogflow integration with Avaya, a telecommunications provider, is a Pre-GA offering, subject to specific terms and conditions, including limited support.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the integration involves enabling it in the Dialogflow ES console, providing configuration information to Avaya, and then finalizing the setup back in the Dialogflow console.\u003c/p\u003e\n"],["\u003cp\u003eWhen a third party integration is being used, both the third party and Google terms of service, pricing, SLA, and quotas apply.\u003c/p\u003e\n"],["\u003cp\u003eThe integration supports phone numbers in numerous countries, including the United States, Canada, and many countries in Europe, Asia, and South America, though some countries may have unique requirements.\u003c/p\u003e\n"],["\u003cp\u003eIf the Dialogflow agent's default language is not English, the language must be configured in Avaya's InboundXML Gather element.\u003c/p\u003e\n"]]],[],null,["# Avaya\n\n| **Preview**\n|\n|\n| This product or feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products and features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\nDialogflow integrates with the\n[Avaya](https://www.avaya.com/)\ntelecommunications provider.\n\nSetup\n-----\n\n\nTo create a telephony integration with this system:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Select your agent.\n3. Click **Integrations** in the left sidebar menu.\n4. Enable the **Avaya** integration.\n5. You are redirected to Avaya. Provide the configuration information requested by Avaya.\n6. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.\n\n\nFor more information on this integration, see the\n[Avaya documentation](https://downloads.avaya.com/css/P8/documents/101066647).\n\nSupported countries\n-------------------\n\n\nThis integration supports phone numbers in the following countries:\n| **Note:** Some countries might have unique requirements that Avaya will guide you through.\n\n\u003cbr /\u003e\n\n- Argentina\n- Austria\n- Australia\n- Bahrain\n- Belgium\n- Brazil\n- Bulgaria\n- Canada\n- Chile\n- China\n- Colombia\n- Croatia\n- Cyprus\n- Czech Republic\n- Denmark\n- Dominican Republic\n- El Salvador\n- Finland\n- France\n- Georgia\n- Germany\n- Greece\n- Hong Kong\n- Hungary\n- India\n- Ireland\n- Israel\n- Italy\n- Japan\n- South Korea\n- Latvia\n- Lithuania\n- Luxembourg\n- Malaysia\n- Malta\n- Mexico\n- Netherlands\n- New Zealand\n- Norway\n- Panama\n- Peru\n- Poland\n- Portugal\n- Puerto Rico\n- Romania\n- Singapore\n- Slovakia\n- Slovenia\n- South Africa\n- Spain\n- Sweden\n- Switzerland\n- Turkey\n- United Kingdom\n- United States\n\nPricing and quotas\n------------------\n\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as audio input and output.\n\nLanguage support\n----------------\n\nIf your Dialogflow agent's default language is not English,\nyou must configure the language with Avaya's system.\nAvaya's\n[InboundXML](https://docs.avayacloud.com/aspx/inboundxml#overview)\nconfiguration has a\n[Gather](https://docs.avayacloud.com/aspx/inboundxml#gather)\nelement.\nSet the `language` attribute of this element\nto your Dialogflow agent's default language.\nThe list of language codes supported by Avaya\nis provided in the documentation for `Gather`."]]
