This integration supports phone numbers in the following countries:
Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
South Korea
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom
United States
Pricing and quotas
The
pricing
and
quotas
for this integration are applied as audio input and output.
Language support
If your Dialogflow agent's default language is not English,
you must configure the language with Avaya's system.
Avaya's
InboundXML
configuration has a
Gather
element.
Set the language attribute of this element
to your Dialogflow agent's default language.
The list of language codes supported by Avaya
is provided in the documentation for Gather.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThis Dialogflow integration with Avaya, a telecommunications provider, is a Pre-GA offering, subject to specific terms and conditions, including limited support.\u003c/p\u003e\n"],["\u003cp\u003eSetting up the integration involves enabling it in the Dialogflow ES console, providing configuration information to Avaya, and then finalizing the setup back in the Dialogflow console.\u003c/p\u003e\n"],["\u003cp\u003eWhen a third party integration is being used, both the third party and Google terms of service, pricing, SLA, and quotas apply.\u003c/p\u003e\n"],["\u003cp\u003eThe integration supports phone numbers in numerous countries, including the United States, Canada, and many countries in Europe, Asia, and South America, though some countries may have unique requirements.\u003c/p\u003e\n"],["\u003cp\u003eIf the Dialogflow agent's default language is not English, the language must be configured in Avaya's InboundXML Gather element.\u003c/p\u003e\n"]]],[],null,["# Avaya\n\n| **Preview**\n|\n|\n| This product or feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA products and features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\nDialogflow integrates with the\n[Avaya](https://www.avaya.com/)\ntelecommunications provider.\n\nSetup\n-----\n\n\nTo create a telephony integration with this system:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Select your agent.\n3. Click **Integrations** in the left sidebar menu.\n4. Enable the **Avaya** integration.\n5. You are redirected to Avaya. Provide the configuration information requested by Avaya.\n6. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.\n\n\nFor more information on this integration, see the\n[Avaya documentation](https://downloads.avaya.com/css/P8/documents/101066647).\n\nSupported countries\n-------------------\n\n\nThis integration supports phone numbers in the following countries:\n| **Note:** Some countries might have unique requirements that Avaya will guide you through.\n\n\u003cbr /\u003e\n\n- Argentina\n- Austria\n- Australia\n- Bahrain\n- Belgium\n- Brazil\n- Bulgaria\n- Canada\n- Chile\n- China\n- Colombia\n- Croatia\n- Cyprus\n- Czech Republic\n- Denmark\n- Dominican Republic\n- El Salvador\n- Finland\n- France\n- Georgia\n- Germany\n- Greece\n- Hong Kong\n- Hungary\n- India\n- Ireland\n- Israel\n- Italy\n- Japan\n- South Korea\n- Latvia\n- Lithuania\n- Luxembourg\n- Malaysia\n- Malta\n- Mexico\n- Netherlands\n- New Zealand\n- Norway\n- Panama\n- Peru\n- Poland\n- Portugal\n- Puerto Rico\n- Romania\n- Singapore\n- Slovakia\n- Slovenia\n- South Africa\n- Spain\n- Sweden\n- Switzerland\n- Turkey\n- United Kingdom\n- United States\n\nPricing and quotas\n------------------\n\n\nThe\n[pricing](/dialogflow/pricing)\nand\n[quotas](/dialogflow/quotas)\nfor this integration are applied as audio input and output.\n\nLanguage support\n----------------\n\nIf your Dialogflow agent's default language is not English,\nyou must configure the language with Avaya's system.\nAvaya's\n[InboundXML](https://docs.avayacloud.com/aspx/inboundxml#overview)\nconfiguration has a\n[Gather](https://docs.avayacloud.com/aspx/inboundxml#gather)\nelement.\nSet the `language` attribute of this element\nto your Dialogflow agent's default language.\nThe list of language codes supported by Avaya\nis provided in the documentation for `Gather`."]]
