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Interaction logs, also called conversation logs,
capture conversation messages from both end-users and your agent.
You can browse and delete this data with the
History
and
Training
tools.
Enable and disable interaction logging
Interaction logging is enabled by default for new agents.
To enable or disable interaction logging for your agent,
see the logging options in the
agent's general settings.
Handling end-user data
User information may reside within your agent's logs stored by Dialogflow.
Disabling conversation logs only prevents future data storage
and does not delete existing data.
Existing data is retained until the agent is deleted
or you delete specific conversations from
History
or
Training.
If you choose to disable logging performed by Dialogflow,
you can still create private logs within your system.
If you are calling the Dialogflow API directly,
log request and response data within your system.
If you are using a Dialogflow integration,
enable a webhook for every intent,
and log request and response data within your webhook system.
Data retention
Interaction logging data is retained in Google systems for 400 days
before being deleted.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["Interaction logging captures conversation messages between end-users and the agent, enabling browsing and deletion through History and Training tools."],["Interaction logging is enabled by default for new agents, but disabling it will render the History and Training features unavailable."],["Disabling interaction logging prevents future data storage, but existing data remains until the agent is deleted or specific conversations are manually removed."],["If you disable Dialogflow logging, you can still log request and response data through your system, either directly via the API or through webhooks."],["Interaction logging data is automatically deleted from Google's systems after 400 days."]]],[]]
