Stay organized with collections
Save and categorize content based on your preferences.
With the History tool,
you can browse and delete
interaction logs
for your agent.
These logs are grouped by conversation
and are shown in reverse chronological order.
Select your agent near the top of the left sidebar menu.
Click History in the left sidebar menu.
If you do not see this option, ensure you have enabled
interaction logs.
Optionally click All platforms to filter by integration platform.
Optionally click All conversations to filter by conversations
that did not match an intent.
Optionally select a time range filter.
Click a conversation to expand it and show individual messages.
Delete a conversation
To delete a conversation, open the conversation and click the
delete delete button.
If you want to delete a specific message within a conversation,
you can do this from the
Training view of the Training tool.
Errors and troubleshooting
Interactions that had issues with intent matching
show a warning icon in yellow.
To fix issues with intent matching,
add training phrases to intents
that should have been matched for the conversation.
Interactions that had webhook errors
show a warning icon in red.
To fix webhook errors,
inspect the logs in Cloud logging to determine the cause.
When you click the
option more_vert icon
for an interaction, you see options for troubleshooting:
View logs in Stackdriver:
This takes you to the associated logs in
Cloud logging.
If you have disabled the
Log interactions to Google Cloud
setting, this option will not be available.
Go to intent:
This takes you directly to the intent that was matched.
If no intent was matched, this option is not available.
Raw interaction log:
This opens the JSON representation of the interaction request.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["The History tool in Dialogflow ES allows users to view and manage interaction logs for their agent, with logs displayed in reverse chronological order and grouped by conversation."],["Users can access a specific conversation by navigating to the History section in the Dialogflow ES console, selecting their agent, and choosing a conversation from the list."],["Individual conversations can be deleted directly from the History tool, while individual messages within a conversation can be deleted from the Training view."],["The History tool also displays warning icons to indicate issues such as intent matching problems (yellow) or webhook errors (red), allowing users to troubleshoot."],["Users can utilize troubleshooting options such as viewing logs in Cloud logging, navigating directly to the matched intent, and examining the raw interaction log in JSON format."]]],[]]
