Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Conversational Agents (Dialogflow CX) provides several built-in
integrations
with other conversation platforms.
These integrations provide a user interface to the end-user,
and they call the API for you.
All you need to do is build your agent
and optionally implement a
webhook
service.
Each integration handles interactions in a platform-specific way,
so see the specific integration documentation for details.
There are multiple types of Conversational Agents (Dialogflow CX) integrations.
See each type description.
Partner telephony integrations
These telephony integrations are created by Google partners
in collaboration with Google.
Google provides no support for these integrations.
You should contact the integration owner for support.
These integrations require one click to enable from Conversational Agents (Dialogflow CX),
which is followed by configuration steps required by the partner.
The following are available from Google partners:
These integrations are fully supported by Conversational Agents (Dialogflow CX)
and are configured with the Conversational Agents (Dialogflow CX) console.
The following integrations are available:
These open source integrations were contributed by Google.
Feel free to fork, modify, and publish your own integrations.
The following integrations are available:
These integrations are not built-in and are created by
other organizations and individuals.
You can also create a custom integration by using the
Conversational Agents (Dialogflow CX) API.
Google provides no support for these integrations.
You should contact the integration owner for support.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eConversational Agents (Dialogflow CX) offers built-in integrations with various platforms, allowing for easy setup and interaction with end-users via a user interface.\u003c/p\u003e\n"],["\u003cp\u003eIntegrations fall into several categories: partner telephony integrations supported by Google partners, Conversational Agents (Dialogflow CX) built-in integrations fully supported by Dialogflow, and Google-contributed open-source integrations for customization.\u003c/p\u003e\n"],["\u003cp\u003eThird-party integrations involve data being shared with both Google and the integration provider, each subject to their own terms of service, SLA, pricing, and quotas.\u003c/p\u003e\n"],["\u003cp\u003eIndependent integrations are created by external parties, and users can also build custom integrations using the Conversational Agents (Dialogflow CX) API.\u003c/p\u003e\n"],["\u003cp\u003eConversational Agents also provides supported avatar integrations like Soul Machines.\u003c/p\u003e\n"]]],[],null,["# Integrations\n\nConversational Agents (Dialogflow CX) provides several built-in\n\n*integrations*\n\nwith other conversation platforms.\nThese integrations provide a user interface to the end-user,\nand they call the API for you.\nAll you need to do is build your agent\nand optionally implement a\n[webhook](/dialogflow/cx/docs/concept/webhook)\nservice.\nEach integration handles interactions in a platform-specific way,\nso see the specific integration documentation for details.\n\n\n| **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.\n\n\u003cbr /\u003e\n\nThere are multiple types of Conversational Agents (Dialogflow CX) integrations.\nSee each type description.\n\nPartner telephony integrations\n------------------------------\n\nThese telephony integrations are created by Google partners\nin collaboration with Google.\nGoogle provides no support for these integrations.\nYou should contact the integration owner for support.\nThese integrations require one click to enable from Conversational Agents (Dialogflow CX),\nwhich is followed by configuration steps required by the partner.\nThe following are available from Google partners:\n\n- [AudioCodes](/dialogflow/cx/docs/concept/integration/audiocodes)\n- [Avaya](/dialogflow/cx/docs/concept/integration/avaya)\n- [Twilio](/dialogflow/cx/docs/concept/integration/twilio)\n- [Voximplant](/dialogflow/cx/docs/concept/integration/voximplant)\n\nConversational Agents (Dialogflow CX) built-in integrations\n-----------------------------------------------------------\n\nThese integrations are fully supported by Conversational Agents (Dialogflow CX)\nand are configured with the Conversational Agents (Dialogflow CX) console.\nThe following integrations are available:\n\n- [Dialogflow CX Phone Gateway](/dialogflow/cx/docs/concept/integration/phone-gateway)\n- [Dialogflow CX Messenger](/dialogflow/cx/docs/concept/integration/dialogflow-messenger)\n- [Messenger from Meta](/dialogflow/cx/docs/concept/integration/meta-messenger)\n- [Workplace from Meta](/dialogflow/cx/docs/concept/integration/meta-workplace)\n- [LINE](/dialogflow/cx/docs/concept/integration/line)\n- [Slack](/dialogflow/cx/docs/concept/integration/slack)\n- [Google Chat](/dialogflow/cx/docs/concept/integration/google-chat)\n\nGoogle-contributed open source integrations\n-------------------------------------------\n\nThese open source integrations were contributed by Google.\nFeel free to fork, modify, and publish your own integrations.\nThe following integrations are available:\n\n- [Azure Bot Service \\& Microsoft Teams](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/azure-bot-service)\n- [Discord](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/discord)\n- [Google Chat](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/google-chat)\n- [ServiceNow](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/servicenow)\n- [Slack](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/slack)\n- [Spark](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/spark)\n- [Telegram](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/telegram)\n- [Twilio](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/twilio)\n- [Twitter](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/twitter)\n- [Viber](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/master/cx/viber)\n\nAvatar integrations\n-------------------\n\nThese avatar integrations are supported by Conversational Agents (Dialogflow CX).\nThe following integrations are available:\n\n- [Soul Machines](/dialogflow/cx/docs/concept/integration/soul-machines)\n\nIndependent integrations\n------------------------\n\nThese integrations are not built-in and are created by\nother organizations and individuals.\nYou can also create a custom integration by using the\n[Conversational Agents (Dialogflow CX) API](/dialogflow/cx/docs/reference/api-overview).\nGoogle provides no support for these integrations.\nYou should contact the integration owner for support."]]
