에이전트의 기본 언어가 영어가 아닌 경우 Avaya 시스템에서 언어를 구성해야 합니다.
Avaya의 InboundXML 구성에는 Gather 요소가 있습니다.
이 요소의 language 속성을 에이전트의 기본 언어로 설정합니다.
Avaya에서 지원되는 언어 코드 목록은 Gather에 대한 문서에 나와 있습니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-03-04(UTC)"],[[["Conversational Agents (Dialogflow CX) integrates with Avaya, a telecommunications provider, for telephony solutions, and when using this integration, both Google and Avaya handle requests and end-user data."],["Setting up the Avaya integration involves navigating through the Dialogflow CX console, selecting the Avaya integration, and completing configuration on the Avaya platform, after which it becomes active."],["The Avaya integration supports phone numbers in a wide range of countries, including Argentina, Austria, Australia, Canada, France, Germany, Japan, United Kingdom, and United States, among many others."],["Pricing and quota for this integration are calculated as a voice session, with more details on pricing and quotas provided on their respective documentation pages."],["If the agent's default language is not English, you will need to configure the language within Avaya's system using the `Gather` element's language attribute in their InboundXML."]]],[]]
