This section focuses on SDK functions that manipulate case index and
help maintain the system. Functions in this section are used to produce better
search mechanism, KPIs and filters.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-18 UTC."],[[["\u003cp\u003eThis section provides an overview of SDK functions for manipulating case states and data within the system.\u003c/p\u003e\n"],["\u003cp\u003eThe functions allow for actions such as closing cases and alerts, adding comments and attachments, raising incidents, assigning cases, and adding entities.\u003c/p\u003e\n"],["\u003cp\u003eThere are also functions available to manipulate case index and metadata, including adding tags, changing the case stage, and setting case priority or marking a case as important.\u003c/p\u003e\n"],["\u003cp\u003eFunctions are available for retrieving data from the case such as comments, alert ticket IDs from cases closed since a timestamp, and similar cases in the system.\u003c/p\u003e\n"]]],[],null,[]]
