SysAid

Integration version: 5.0

Configure SysAid integration in Google Security Operations SOAR

For detailed instructions on how to configure an integration in Google Security Operations SOAR, see Configure integrations.

Actions

Close Service Request

Description

Close a service request by its ID.

Parameters

Parameter Type Default Value Description
Solution String N/A The solution of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Create Service Request

Description

Create a service request.

Parameters

Parameter Type Default Value Description
Title String N/A The title of the service request.
Description String N/A The description of the service request.
Service Request Type String N/A The type of the service request. Valid values: incident, request, problem, change, all.
Status String N/A The status of the request service.
Priority String N/A The priority of the request service.
Assignee String N/A The assignee of the request service.
Urgency String N/A The urgency of the request service.
Request User String N/A The request user of the request service.
Category String N/A The category of the request service.
Subcategory String N/A The subcategory of the request service.
Third Category String N/A The third category of the request service.
Assigned Group String N/A The assigned group of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Delete Service Request

Description

Delete a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to delete.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Get Service Request

Description

Get a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to get info about.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
service_request N/A N/A
JSON Result
N/A

List Service Requests

Description

List service requests.

Parameters

Parameter Type Default Value Description
Service Request Type String N/A The type of the service request to filter by. Valid values: incident, request, problem, change, all.
Status String N/A The status of the request service to filter by.
Priority String N/A The priority of the request service to filter by.
Assignee String N/A The assignee of the request service to filter by.
Urgency String N/A The urgency of the request service to filter by.
Request User String N/A The request user of the request service to filter by.
Category String N/A The category of the request service to filter by.
Subcategory String N/A The subcategory of the request service to filter by.
Third Category String N/A The third category of the request service to filter by.
Assigned Group String N/A The assigned group of the request service to filter by.
Get Archived Boolean N/A Whether to get archived request services or not.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
request_services True/False request_services:False
JSON Result
N/A

List Users

Description

List SysAid users.

Parameters

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
users True/False users:False
JSON Result
N/A

Ping

Description

Test the connectivity to SysAid.

Parameters

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
is_success True/False is_success:False
JSON Result
N/A

Update Service Request

Description

Update a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to update.
Status String N/A The new status of the request service.
Priority String N/A The new priority of the request service.
Assignee String N/A The new assignee of the request service.
Urgency String N/A The new urgency of the request service.
Request User String N/A The new request user of the request service.
Category String N/A The new category of the request service.
Subcategory String N/A The new subcategory of the request service.
Third Category String N/A The new third category of the request service.
Assigned Group String N/A The new assigned group of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A