SysAid

Integration version: 5.0

Configure SysAid integration in Google Security Operations

For detailed instructions on how to configure an integration in Google SecOps, see Configure integrations.

Actions

Close Service Request

Description

Close a service request by its ID.

Parameters

Parameter Type Default Value Description
Solution String N/A The solution of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Create Service Request

Description

Create a service request.

Parameters

Parameter Type Default Value Description
Title String N/A The title of the service request.
Description String N/A The description of the service request.
Service Request Type String N/A The type of the service request. Valid values: incident, request, problem, change, all.
Status String N/A The status of the request service.
Priority String N/A The priority of the request service.
Assignee String N/A The assignee of the request service.
Urgency String N/A The urgency of the request service.
Request User String N/A The request user of the request service.
Category String N/A The category of the request service.
Subcategory String N/A The subcategory of the request service.
Third Category String N/A The third category of the request service.
Assigned Group String N/A The assigned group of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Delete Service Request

Description

Delete a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to delete.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

Get Service Request

Description

Get a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to get info about.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
service_request N/A N/A
JSON Result
N/A

List Service Requests

Description

List service requests.

Parameters

Parameter Type Default Value Description
Service Request Type String N/A The type of the service request to filter by. Valid values: incident, request, problem, change, all.
Status String N/A The status of the request service to filter by.
Priority String N/A The priority of the request service to filter by.
Assignee String N/A The assignee of the request service to filter by.
Urgency String N/A The urgency of the request service to filter by.
Request User String N/A The request user of the request service to filter by.
Category String N/A The category of the request service to filter by.
Subcategory String N/A The subcategory of the request service to filter by.
Third Category String N/A The third category of the request service to filter by.
Assigned Group String N/A The assigned group of the request service to filter by.
Get Archived Boolean N/A Whether to get archived request services or not.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
request_services True/False request_services:False
JSON Result
N/A

List Users

Description

List SysAid users.

Parameters

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
users True/False users:False
JSON Result
N/A

Ping

Description

Test the connectivity to SysAid.

Parameters

N/A

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
is_success True/False is_success:False
JSON Result
N/A

Update Service Request

Description

Update a service request.

Parameters

Parameter Type Default Value Description
Service Request ID String N/A The ID of the service request to update.
Status String N/A The new status of the request service.
Priority String N/A The new priority of the request service.
Assignee String N/A The new assignee of the request service.
Urgency String N/A The new urgency of the request service.
Request User String N/A The new request user of the request service.
Category String N/A The new category of the request service.
Subcategory String N/A The new subcategory of the request service.
Third Category String N/A The new third category of the request service.
Assigned Group String N/A The new assigned group of the request service.

Run On

This action runs on all entities.

Action Results

Entity Enrichment

N/A

Insights

N/A

Script Result
Script Result Name Value Options Example
success True/False success:False
JSON Result
N/A

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