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Pengalihan adalah proses pengalihan percakapan pengguna akhir dari agen virtual Dialogflow ke agen manusia. Dialogflow menawarkan beberapa cara untuk melakukannya.
Agen Dialogflow Anda harus didesain sedemikian rupa sehingga saat
intent
tertentu cocok, agen tersebut menunjukkan bahwa agen Dialogflow harus menyerahkan percakapan kepada agen manusia.
Setelan endInteraction akan memicu Dialogflow untuk menghapus agen Dialogflow dari percakapan.
Setelan liveAgentHandoff tidak digunakan secara langsung oleh Dialogflow. Nilai boolean kolom ini dikirim ke permintaan webhook Anda saat intent dicocokkan, atau dikirim sebagai respons terhadap panggilan API Anda untuk mendeteksi intent. Saat sistem Anda menerima intent dengan nilai ini yang ditetapkan, Anda dapat melakukan tindakan apa pun yang diperlukan untuk menyerahkan percakapan.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-19 UTC."],[[["\u003cp\u003eThis content discusses how to hand off a conversation from a Dialogflow virtual agent to a human agent.\u003c/p\u003e\n"],["\u003cp\u003ePre-GA features are "as is" and may have limited support, as outlined in the "Pre-GA Offerings Terms".\u003c/p\u003e\n"],["\u003cp\u003eDialogflow can be set up to indicate when a conversation should be transferred to a human agent by matching specific intents.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eendInteraction\u003c/code\u003e setting in Dialogflow removes the virtual agent from the conversation, and the \u003ccode\u003eliveAgentHandoff\u003c/code\u003e setting indicates the need for a handoff.\u003c/p\u003e\n"],["\u003cp\u003eThe boolean value of \u003ccode\u003eliveAgentHandoff\u003c/code\u003e is sent in webhook requests or API responses to signal the intent for a handoff to a human.\u003c/p\u003e\n"]]],[],null,["# Handoff to a human agent\n\n| **Preview**\n|\n|\n| This feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nHandoff is the process of handing off an end-user conversation from a Dialogflow virtual agent to a human agent. Dialogflow offers multiple ways to do this.\n\nIndicate handoff in your intent response\n----------------------------------------\n\nFirst, you must create a [Dialogflow virtual agent](/dialogflow/es/docs/agents-overview).\n\nYour Dialogflow agent should be designed so that when certain\n[intents](/dialogflow/es/docs/reference/common-types#intents)\nare matched, it indicates that the Dialogflow agent should hand off the conversation to a human agent.\n\nThe [`endInteraction`](/dialogflow/es/docs/reference/rest/v2/projects.agent.intents) setting triggers Dialogflow to remove the Dialogflow agent from the conversation.\n\nThe [`liveAgentHandoff`](/dialogflow/es/docs/reference/rest/v2/projects.agent.intents) setting is not used directly by Dialogflow. The boolean value of this field is\nsent to your webhook request when the intent is matched, or it is sent in response to your API call to detect intent. When your system receives an intent with this value set, you can take whatever actions are necessary to hand off the conversation."]]
