[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-27 UTC."],[],[],null,["# Manage Cloud Billing support cases\n\nYou can manage support cases for your Cloud Billing account in\nthe Google Cloud console.\n\nTo manage Cloud Billing support cases, you must be a\n[Billing Account Administrator](/billing/docs/how-to/billing-access#overview-of-cloud-billing-roles-in-cloud-iam).\nFor more information, see\n[Get Cloud Billing support](/support/docs/get-billing-support#contact-billing-support).\n\n1. In the Google Cloud console, go to the **Billing support cases** page.\n\n\n [Go to Billing support cases](https://console.cloud.google.com/billing/support/cases)\n\n \u003cbr /\u003e\n\n2. In the **Billing account** list, select a billing account to go to its\n support cases page.\n\n3. You can use the filter_list\n **Filter** to filter the list of displayed support cases.\n\n4. To view or update a support case, click the case title.\n\n5. If the support case is open, you can add comments, upload file attachments,\n or edit case attributes.\n\n6. If the support case has been closed less than 15 days, you can reopen it.\n Otherwise, you can [create a new support case](/support/docs/customer-care-procedures)."]]
