Managing Cloud Billing support cases

This page shows you how to manage Cloud Billing support cases in the Google Cloud console.

If you want to create a support case, learn about how you can contact Cloud Billing Support.

Before you begin

To manage Cloud Billing support cases, you must be a Billing Account Administrator.

Manage Cloud Billing cases

To see your Cloud Billing support cases, in the Google Cloud console, open the Billing support cases page.

Go to Billing support cases

To filter the list of cases, use the Filter section.

To view or update a support case, follow these steps:

  1. On the Cases page, click a case title from the list.
  2. If the case is open, you can add comments, upload file attachments, or edit case attributes.
  3. If the case was closed less than 15 days ago, you can reopen it. Otherwise, to reactivate a closed case, create a new support case.