Depending on the Cloud Customer Care support package that you have purchased, specific event readiness services are available to you:
Enhanced Support: you can optimize readiness for your events, launches, and migrations by using Planned Event Support which is a Value-Add Service that provides coverage for critical phases of high-traffic short-term digital events like grand openings, new product launches, or data migrations.
Premium Support: you can use the Event Management Service for planned peak events, such as a product launch or major sales event. With this service, Customer Care partners with you to create a plan, provides guidance throughout the event, and supports you with the following:
- Preparing your systems for key moments and heavy workloads
- Running disaster tests to proactively resolve potential issues
- Developing and implementing a faster path to resolution to reduce the impact of any issues that might occur
After the event, your Technical Account Manager (TAM) works with you to review the outcomes and make recommendations for future events. To get started or to learn more, contact your TAM.