Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ConversationMeasure.
The measure related to conversations.
Generated from protobuf message google.cloud.contactcenterinsights.v1.QueryMetricsResponse.Slice.DataPoint.ConversationMeasure
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ QueryMetricsResponse \ Slice \ DataPointMethods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ conversation_count |
int
The conversation count. |
↳ average_silence_percentage |
float
The average silence percentage. |
↳ average_duration |
Google\Protobuf\Duration
The average duration. |
↳ average_turn_count |
float
The average turn count. |
↳ average_agent_sentiment_score |
float
The average agent's sentiment score. |
↳ average_client_sentiment_score |
float
The average client's sentiment score. |
↳ average_customer_satisfaction_rating |
float
The average customer satisfaction rating. |
↳ average_qa_normalized_score |
float
Average QA normalized score. Will exclude 0's in average calculation. |
↳ qa_tag_scores |
array<ConversationMeasure\QaTagScore>
Average QA normalized score for all the tags. |
↳ average_qa_question_normalized_score |
float
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID. |
getConversationCount
The conversation count.
| Returns | |
|---|---|
| Type | Description |
int |
|
hasConversationCount
clearConversationCount
setConversationCount
The conversation count.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageSilencePercentage
The average silence percentage.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageSilencePercentage
clearAverageSilencePercentage
setAverageSilencePercentage
The average silence percentage.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageDuration
The average duration.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Duration|null |
|
hasAverageDuration
clearAverageDuration
setAverageDuration
The average duration.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Duration
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageTurnCount
The average turn count.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageTurnCount
clearAverageTurnCount
setAverageTurnCount
The average turn count.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageAgentSentimentScore
The average agent's sentiment score.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageAgentSentimentScore
clearAverageAgentSentimentScore
setAverageAgentSentimentScore
The average agent's sentiment score.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageClientSentimentScore
The average client's sentiment score.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageClientSentimentScore
clearAverageClientSentimentScore
setAverageClientSentimentScore
The average client's sentiment score.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageCustomerSatisfactionRating
The average customer satisfaction rating.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageCustomerSatisfactionRating
clearAverageCustomerSatisfactionRating
setAverageCustomerSatisfactionRating
The average customer satisfaction rating.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageQaNormalizedScore
Average QA normalized score.
Will exclude 0's in average calculation.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageQaNormalizedScore
clearAverageQaNormalizedScore
setAverageQaNormalizedScore
Average QA normalized score.
Will exclude 0's in average calculation.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaTagScores
Average QA normalized score for all the tags.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setQaTagScores
Average QA normalized score for all the tags.
| Parameter | |
|---|---|
| Name | Description |
var |
array<ConversationMeasure\QaTagScore>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAverageQaQuestionNormalizedScore
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard.
Will be only populated if the request specifies a dimension of QA_QUESTION_ID.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasAverageQaQuestionNormalizedScore
clearAverageQaQuestionNormalizedScore
setAverageQaQuestionNormalizedScore
Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard.
Will be only populated if the request specifies a dimension of QA_QUESTION_ID.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|