Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ScoreSource.
A scorecard result may have multiple sets of scores from varying sources,
one of which becomes the "main" answer above. A ScoreSource represents
each individual set of scores.
Generated from protobuf message google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ QaScorecardResult
Methods
__construct
Constructor.
Parameters
Name
Description
data
array
Optional. Data for populating the Message object.
↳ source_type
int
What created the score.
↳ score
float
The overall numerical score of the result.
↳ potential_score
float
The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.
↳ normalized_score
float
The normalized score, which is the score divided by the potential score.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-09 UTC."],[],[],null,["# Google Cloud Contact Center Insights V1 Client - Class ScoreSource (2.3.3)\n\nVersion latestkeyboard_arrow_down\n\n- [2.3.3 (latest)](/php/docs/reference/cloud-contact-center-insights/latest/V1.QaScorecardResult.ScoreSource)\n- [2.3.2](/php/docs/reference/cloud-contact-center-insights/2.3.2/V1.QaScorecardResult.ScoreSource)\n- [2.2.1](/php/docs/reference/cloud-contact-center-insights/2.2.1/V1.QaScorecardResult.ScoreSource)\n- [2.1.1](/php/docs/reference/cloud-contact-center-insights/2.1.1/V1.QaScorecardResult.ScoreSource)\n- [2.0.1](/php/docs/reference/cloud-contact-center-insights/2.0.1/V1.QaScorecardResult.ScoreSource)\n- [1.9.5](/php/docs/reference/cloud-contact-center-insights/1.9.5/V1.QaScorecardResult.ScoreSource)\n- [1.8.0](/php/docs/reference/cloud-contact-center-insights/1.8.0/V1.QaScorecardResult.ScoreSource)\n- [1.7.1](/php/docs/reference/cloud-contact-center-insights/1.7.1/V1.QaScorecardResult.ScoreSource)\n- [1.6.2](/php/docs/reference/cloud-contact-center-insights/1.6.2/V1.QaScorecardResult.ScoreSource)\n- [1.5.0](/php/docs/reference/cloud-contact-center-insights/1.5.0/V1.QaScorecardResult.ScoreSource)\n- [1.4.1](/php/docs/reference/cloud-contact-center-insights/1.4.1/V1.QaScorecardResult.ScoreSource)\n- [1.3.0](/php/docs/reference/cloud-contact-center-insights/1.3.0/V1.QaScorecardResult.ScoreSource)\n- [1.2.1](/php/docs/reference/cloud-contact-center-insights/1.2.1/V1.QaScorecardResult.ScoreSource)\n- [1.1.0](/php/docs/reference/cloud-contact-center-insights/1.1.0/V1.QaScorecardResult.ScoreSource)\n- [1.0.3](/php/docs/reference/cloud-contact-center-insights/1.0.3/V1.QaScorecardResult.ScoreSource) \nReference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ScoreSource.\n\nA scorecard result may have multiple sets of scores from varying sources,\none of which becomes the \"main\" answer above. A ScoreSource represents\neach individual set of scores.\n\nGenerated from protobuf message `google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource`\n\nNamespace\n---------\n\nGoogle \\\\ Cloud \\\\ ContactCenterInsights \\\\ V1 \\\\ QaScorecardResult\n\nMethods\n-------\n\n### __construct\n\nConstructor.\n\n### getSourceType\n\nWhat created the score.\n\n### setSourceType\n\nWhat created the score.\n\n### getScore\n\nThe overall numerical score of the result.\n\n### hasScore\n\n### clearScore\n\n### setScore\n\nThe overall numerical score of the result.\n\n### getPotentialScore\n\nThe maximum potential overall score of the scorecard. Any questions\nanswered using `na_value` are excluded from this calculation.\n\n### hasPotentialScore\n\n### clearPotentialScore\n\n### setPotentialScore\n\nThe maximum potential overall score of the scorecard. Any questions\nanswered using `na_value` are excluded from this calculation.\n\n### getNormalizedScore\n\nThe normalized score, which is the score divided by the potential score.\n\n### hasNormalizedScore\n\n### clearNormalizedScore\n\n### setNormalizedScore\n\nThe normalized score, which is the score divided by the potential score.\n\n### getQaTagResults\n\nCollection of tags and their scores.\n\n### setQaTagResults\n\nCollection of tags and their scores."]]
