Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class QaScorecardResult.
The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.
Generated from protobuf message google.cloud.contactcenterinsights.v1.QaScorecardResult
Namespace
Google \ Cloud \ ContactCenterInsights \ V1Methods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ name |
string
Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result} |
↳ qa_scorecard_revision |
string
The QaScorecardRevision scored by this result. |
↳ conversation |
string
The conversation scored by this result. |
↳ create_time |
Google\Protobuf\Timestamp
Output only. The timestamp that the revision was created. |
↳ agent_id |
string
ID of the agent that handled the conversation. |
↳ qa_answers |
array<QaAnswer>
Set of QaAnswers represented in the result. |
↳ score |
float
The overall numerical score of the result, incorporating any manual edits if they exist. |
↳ potential_score |
float
The maximum potential overall score of the scorecard. Any questions answered using |
↳ normalized_score |
float
The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist. |
↳ qa_tag_results |
array<QaScorecardResult\QaTagResult>
Collection of tags and their scores. |
↳ score_sources |
array<QaScorecardResult\ScoreSource>
List of all individual score sets. |
getName
Identifier. The name of the scorecard result.
Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
| Returns | |
|---|---|
| Type | Description |
string |
|
setName
Identifier. The name of the scorecard result.
Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaScorecardRevision
The QaScorecardRevision scored by this result.
| Returns | |
|---|---|
| Type | Description |
string |
|
setQaScorecardRevision
The QaScorecardRevision scored by this result.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getConversation
The conversation scored by this result.
| Returns | |
|---|---|
| Type | Description |
string |
|
setConversation
The conversation scored by this result.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getCreateTime
Output only. The timestamp that the revision was created.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Timestamp|null |
|
hasCreateTime
clearCreateTime
setCreateTime
Output only. The timestamp that the revision was created.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Timestamp
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAgentId
ID of the agent that handled the conversation.
| Returns | |
|---|---|
| Type | Description |
string |
|
setAgentId
ID of the agent that handled the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaAnswers
Set of QaAnswers represented in the result.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setQaAnswers
Set of QaAnswers represented in the result.
| Parameter | |
|---|---|
| Name | Description |
var |
array<QaAnswer>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getScore
The overall numerical score of the result, incorporating any manual edits if they exist.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasScore
clearScore
setScore
The overall numerical score of the result, incorporating any manual edits if they exist.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasPotentialScore
clearPotentialScore
setPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getNormalizedScore
The normalized score, which is the score divided by the potential score.
Any manual edits are included if they exist.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasNormalizedScore
clearNormalizedScore
setNormalizedScore
The normalized score, which is the score divided by the potential score.
Any manual edits are included if they exist.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaTagResults
Collection of tags and their scores.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setQaTagResults
Collection of tags and their scores.
| Parameter | |
|---|---|
| Name | Description |
var |
array<QaScorecardResult\QaTagResult>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getScoreSources
List of all individual score sets.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setScoreSources
List of all individual score sets.
| Parameter | |
|---|---|
| Name | Description |
var |
array<QaScorecardResult\ScoreSource>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|