Google Cloud Contact Center Insights V1 Client - Class QualityMetadata (2.3.3)

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class QualityMetadata.

Conversation metadata related to quality management.

Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata

Namespace

Google \ Cloud \ ContactCenterInsights \ V1 \ Conversation

Methods

__construct

Constructor.

Parameters
Name	Description
`data`	`array` Optional. Data for populating the Message object.
`↳ customer_satisfaction_rating`	`int` An arbitrary integer value indicating the customer's satisfaction rating.
`↳ wait_duration`	`Google\Protobuf\Duration` The amount of time the customer waited to connect with an agent.
`↳ menu_path`	`string` An arbitrary string value specifying the menu path the customer took.
`↳ agent_info`	`array<QualityMetadata\AgentInfo>` Information about agents involved in the call.

getCustomerSatisfactionRating

An arbitrary integer value indicating the customer's satisfaction rating.

Returns
Type	Description
`int`

setCustomerSatisfactionRating

An arbitrary integer value indicating the customer's satisfaction rating.

Parameter
Name	Description
`var`	`int`

Returns
Type	Description
`$this`

getWaitDuration

The amount of time the customer waited to connect with an agent.

Returns
Type	Description
`Google\Protobuf\Duration\|null`

hasWaitDuration

clearWaitDuration

setWaitDuration