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Jika Anda telah membeli produk dari Cloud Marketplace melalui reseller, dan Anda ingin mengalihkan pesanan Anda agar diproses melalui reseller lain, Anda dapat menghubungi vendor software independen (ISV) yang menawarkan produk yang relevan melalui Cloud Marketplace untuk meminta perubahan tersebut.
Agar permintaan Anda berhasil, permintaan tersebut harus disetujui oleh semua pihak berikut:
Anda, pelanggan yang meminta transfer hak.
Vendor software independen (ISV) yang menawarkan produk melalui
Cloud Marketplace.
Reseller yang saat ini Anda ajak bekerja sama untuk membeli
produk Cloud Marketplace.
Reseller yang berencana Anda ajak bekerja sama untuk membeli
produk Cloud Marketplace.
Transfer hak tidak dijamin dan tunduk pada kelayakan. Proses ini dapat memerlukan waktu seminggu atau lebih hingga selesai, jadi rencanakan dengan baik dan hindari permintaan mendadak.
Penting: Selama proses transfer hak, jangan membeli produk dari penyedia yang sama di Akun Penagihan tujuan. Jika Anda melakukannya, transfer hak akan menjadi tidak mungkin dilakukan.
Ringkasan
Urutan berikut menjelaskan cara kerja permintaan transfer hak pelanggan:
Anda menghubungi ISV yang menawarkan produk yang telah Anda beli dari
Cloud Marketplace, dan memberi tahu mereka bahwa Anda ingin mengubah reseller yang
menangani pesanan aktif Anda.
Jika ISV menyetujui transfer ini, mereka akan meminta transfer dari Google atas nama Anda.
Google memproses permintaan transfer hak secara internal.
Google mengirimkan email yang mengonfirmasi detail transfer hak kepada semua pihak yang terlibat.
Setelah semua pihak yang terlibat menyetujui transfer hak, Google
menyelesaikan pemrosesan transfer, memindahkan hak sesuai permintaan.
Setelah pengalihan hak selesai, Google akan mengirimkan email untuk memberi tahu Anda bahwa pengalihan telah berhasil diselesaikan.
Menyetujui transfer hak untuk pelanggan
Setelah Google memproses permintaan ISV untuk mentransfer hak Anda, Google akan mengirimkan email kepada Anda yang mengonfirmasi detail transfer hak dan meminta Anda membalas email tersebut untuk menyetujui transfer. Agar transfer dapat dilanjutkan, Anda harus membalas email tersebut dengan menyetujui permintaan transfer.
Setelah semua entitas yang terlibat membalas untuk menyetujui transfer, transfer akan dilanjutkan.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-11 UTC."],[],[],null,["# Change the reseller for an active order\n\nIf you've purchased a product from Cloud Marketplace through a reseller,\nand you want to switch your order to go through a different reseller, you can\ncontact the independent software vendor (ISV) who's offering the relevant\nproduct through Cloud Marketplace to request the change.\n\nFor your request to succeed, it must be approved by all of the following\nparties:\n\n- **You**, the customer who's requesting the entitlement transfer.\n\n- The **independent software vendor (ISV)** who's offering the product through\n Cloud Marketplace.\n\n- The **reseller** that you currently work with to purchase\n Cloud Marketplace products.\n\n- The **reseller** that you plan to work with to purchase\n Cloud Marketplace products.\n\nBefore you begin\n----------------\n\n- To request an entitlement transfer, you must have the\n [**Billing Account Administrator role**](/iam/docs/roles-permissions/billing#billing.admin)\n for the associated Cloud Billing account.\n\n- Entitlement transfers are not guaranteed and are subject to feasibility. The process can take a week or more to complete, so please plan accordingly and avoid last-minute requests.\n\n- **Important:** During the entitlement transfer process, do not purchase a product from the same provider in the destination Billing Account. Doing so will make the entitlement transfer infeasible.\n\nOverview\n--------\n\nThe following sequence describes how a customer entitlement transfer request\nworks:\n\n1. You contact the ISV who's offering the product that you've purchased from\n Cloud Marketplace, and tell them that you want to switch which reseller\n your active order goes through.\n\n2. If the ISV approves of this transfer, they request the transfer from Google\n on your behalf.\n\n3. Google processes the entitlement transfer request internally.\n\n4. Google sends emails confirming details of the entitlement transfer to all\n involved parties.\n\n5. Each involved party responds to the email to\n [approve the entitlement transfer](#approve-transfer).\n\n6. After all involved parties have approved the entitlement transfer, Google\n completes processing the transfer, moving the entitlements as requested.\n\n7. After the entitlement transfer is complete, Google sends you an email to let\n you know that the transfer completed successfully.\n\nApprove an entitlement transfer for a customer\n----------------------------------------------\n\nAfter Google processes the ISV's request to transfer your entitlements, Google\nsends you an email confirming details of the entitlement transfer and requesting\nthat you reply to the email to approve the transfer. For the transfer to\nproceed, you must reply to the email with your approval of the transfer request.\n\nAfter all of the entities involved have replied to approve the transfer, the\ntransfer proceeds.\n\nWhat's next\n-----------\n\n- [Change which Cloud Billing account you're using](/marketplace/docs/offers/change-billing-account)\n for an active order.\n\n- [Change an active order from direct to through a reseller](/marketplace/docs/offers/direct-to-reseller).\n\n- [Change an active order with a reseller to a direct order](/marketplace/docs/offers/reseller-to-direct).\n\n- Learn how to [manage billing](/marketplace/docs/manage-billing) for\n Cloud Marketplace products.\n\n- Learn [how you're billed](/marketplace/docs/understanding-billing) for\n Cloud Marketplace products."]]
