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public interface ConversationOrBuilder extends MessageOrBuilderImplements
MessageOrBuilderMethods
containsDialogflowIntents(String key)
public abstract boolean containsDialogflowIntents(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
containsLabels(String key)
public abstract boolean containsLabels(String key)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
getAgentId()
public abstract String getAgentId()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
String |
The agentId. |
getAgentIdBytes()
public abstract ByteString getAgentIdBytes()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for agentId. |
getCallMetadata()
public abstract Conversation.CallMetadata getCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadata |
The callMetadata. |
getCallMetadataOrBuilder()
public abstract Conversation.CallMetadataOrBuilder getCallMetadataOrBuilder()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadataOrBuilder |
|
getCreateTime()
public abstract Timestamp getCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The createTime. |
getCreateTimeOrBuilder()
public abstract TimestampOrBuilder getCreateTimeOrBuilder()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getDataSource()
public abstract ConversationDataSource getDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSource |
The dataSource. |
getDataSourceOrBuilder()
public abstract ConversationDataSourceOrBuilder getDataSourceOrBuilder()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSourceOrBuilder |
|
getDialogflowIntents() (deprecated)
public abstract Map<String,DialogflowIntent> getDialogflowIntents()Use #getDialogflowIntentsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsCount()
public abstract int getDialogflowIntentsCount()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getDialogflowIntentsMap()
public abstract Map<String,DialogflowIntent> getDialogflowIntentsMap()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)
public abstract DialogflowIntent getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
DialogflowIntent |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDialogflowIntentsOrThrow(String key)
public abstract DialogflowIntent getDialogflowIntentsOrThrow(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDuration()
public abstract Duration getDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The duration. |
getDurationOrBuilder()
public abstract DurationOrBuilder getDurationOrBuilder()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getExpirationCase()
public abstract Conversation.ExpirationCase getExpirationCase()| Returns | |
|---|---|
| Type | Description |
Conversation.ExpirationCase |
|
getExpireTime()
public abstract Timestamp getExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The expireTime. |
getExpireTimeOrBuilder()
public abstract TimestampOrBuilder getExpireTimeOrBuilder()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getLabels() (deprecated)
public abstract Map<String,String> getLabels()Use #getLabelsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsCount()
public abstract int getLabelsCount()A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
int |
|
getLabelsMap()
public abstract Map<String,String> getLabelsMap()A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsOrDefault(String key, String defaultValue)
public abstract String getLabelsOrDefault(String key, String defaultValue)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLabelsOrThrow(String key)
public abstract String getLabelsOrThrow(String key)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLanguageCode()
public abstract String getLanguageCode()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
String |
The languageCode. |
getLanguageCodeBytes()
public abstract ByteString getLanguageCodeBytes()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for languageCode. |
getLatestAnalysis()
public abstract Analysis getLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Analysis |
The latestAnalysis. |
getLatestAnalysisOrBuilder()
public abstract AnalysisOrBuilder getLatestAnalysisOrBuilder()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
AnalysisOrBuilder |
|
getLatestSummary()
public abstract ConversationSummarizationSuggestionData getLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionData |
The latestSummary. |
getLatestSummaryOrBuilder()
public abstract ConversationSummarizationSuggestionDataOrBuilder getLatestSummaryOrBuilder()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionDataOrBuilder |
|
getMedium()
public abstract Conversation.Medium getMedium()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
Conversation.Medium |
The medium. |
getMediumValue()
public abstract int getMediumValue()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
int |
The enum numeric value on the wire for medium. |
getMetadataCase()
public abstract Conversation.MetadataCase getMetadataCase()| Returns | |
|---|---|
| Type | Description |
Conversation.MetadataCase |
|
getMetadataJson()
public abstract String getMetadataJson()Input only. JSON Metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.
string metadata_json = 25 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
String |
The metadataJson. |
getMetadataJsonBytes()
public abstract ByteString getMetadataJsonBytes()Input only. JSON Metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.
string metadata_json = 25 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for metadataJson. |
getName()
public abstract String getName()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
String |
The name. |
getNameBytes()
public abstract ByteString getNameBytes()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for name. |
getObfuscatedUserId()
public abstract String getObfuscatedUserId()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
String |
The obfuscatedUserId. |
getObfuscatedUserIdBytes()
public abstract ByteString getObfuscatedUserIdBytes()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for obfuscatedUserId. |
getQualityMetadata()
public abstract Conversation.QualityMetadata getQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadata |
The qualityMetadata. |
getQualityMetadataOrBuilder()
public abstract Conversation.QualityMetadataOrBuilder getQualityMetadataOrBuilder()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadataOrBuilder |
|
getRuntimeAnnotations(int index)
public abstract RuntimeAnnotation getRuntimeAnnotations(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation |
|
getRuntimeAnnotationsCount()
public abstract int getRuntimeAnnotationsCount()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getRuntimeAnnotationsList()
public abstract List<RuntimeAnnotation> getRuntimeAnnotationsList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<RuntimeAnnotation> |
|
getRuntimeAnnotationsOrBuilder(int index)
public abstract RuntimeAnnotationOrBuilder getRuntimeAnnotationsOrBuilder(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotationOrBuilder |
|
getRuntimeAnnotationsOrBuilderList()
public abstract List<? extends RuntimeAnnotationOrBuilder> getRuntimeAnnotationsOrBuilderList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.RuntimeAnnotationOrBuilder> |
|
getStartTime()
public abstract Timestamp getStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The startTime. |
getStartTimeOrBuilder()
public abstract TimestampOrBuilder getStartTimeOrBuilder()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getTranscript()
public abstract Conversation.Transcript getTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Transcript |
The transcript. |
getTranscriptOrBuilder()
public abstract Conversation.TranscriptOrBuilder getTranscriptOrBuilder()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.TranscriptOrBuilder |
|
getTtl()
public abstract Duration getTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The ttl. |
getTtlOrBuilder()
public abstract DurationOrBuilder getTtlOrBuilder()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getTurnCount()
public abstract int getTurnCount()Output only. The number of turns in the conversation.
int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
The turnCount. |
getUpdateTime()
public abstract Timestamp getUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The updateTime. |
getUpdateTimeOrBuilder()
public abstract TimestampOrBuilder getUpdateTimeOrBuilder()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
hasCallMetadata()
public abstract boolean hasCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the callMetadata field is set. |
hasCreateTime()
public abstract boolean hasCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the createTime field is set. |
hasDataSource()
public abstract boolean hasDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the dataSource field is set. |
hasDuration()
public abstract boolean hasDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the duration field is set. |
hasExpireTime()
public abstract boolean hasExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the expireTime field is set. |
hasLatestAnalysis()
public abstract boolean hasLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestAnalysis field is set. |
hasLatestSummary()
public abstract boolean hasLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestSummary field is set. |
hasQualityMetadata()
public abstract boolean hasQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the qualityMetadata field is set. |
hasStartTime()
public abstract boolean hasStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the startTime field is set. |
hasTranscript()
public abstract boolean hasTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the transcript field is set. |
hasTtl()
public abstract boolean hasTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the ttl field is set. |
hasUpdateTime()
public abstract boolean hasUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the updateTime field is set. |