public static final class Conversation.Builder extends GeneratedMessageV3.Builder<Conversation.Builder> implements ConversationOrBuilderThe conversation resource.
Protobuf type google.cloud.contactcenterinsights.v1.Conversation
Inheritance
Object > AbstractMessageLite.Builder<MessageType,BuilderType> > AbstractMessage.Builder<BuilderType> > GeneratedMessageV3.Builder > Conversation.BuilderImplements
ConversationOrBuilderStatic Methods
getDescriptor()
public static final Descriptors.Descriptor getDescriptor()| Returns | |
|---|---|
| Type | Description |
Descriptor |
|
Methods
addAllRuntimeAnnotations(Iterable<? extends RuntimeAnnotation> values)
public Conversation.Builder addAllRuntimeAnnotations(Iterable<? extends RuntimeAnnotation> values)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
values |
Iterable<? extends com.google.cloud.contactcenterinsights.v1.RuntimeAnnotation> |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRepeatedField(Descriptors.FieldDescriptor field, Object value)
public Conversation.Builder addRepeatedField(Descriptors.FieldDescriptor field, Object value)| Parameters | |
|---|---|
| Name | Description |
field |
FieldDescriptor |
value |
Object |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRuntimeAnnotations(RuntimeAnnotation value)
public Conversation.Builder addRuntimeAnnotations(RuntimeAnnotation value)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
RuntimeAnnotation |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRuntimeAnnotations(RuntimeAnnotation.Builder builderForValue)
public Conversation.Builder addRuntimeAnnotations(RuntimeAnnotation.Builder builderForValue)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
RuntimeAnnotation.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRuntimeAnnotations(int index, RuntimeAnnotation value)
public Conversation.Builder addRuntimeAnnotations(int index, RuntimeAnnotation value)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
index |
int |
value |
RuntimeAnnotation |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRuntimeAnnotations(int index, RuntimeAnnotation.Builder builderForValue)
public Conversation.Builder addRuntimeAnnotations(int index, RuntimeAnnotation.Builder builderForValue)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
index |
int |
builderForValue |
RuntimeAnnotation.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
addRuntimeAnnotationsBuilder()
public RuntimeAnnotation.Builder addRuntimeAnnotationsBuilder()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation.Builder |
|
addRuntimeAnnotationsBuilder(int index)
public RuntimeAnnotation.Builder addRuntimeAnnotationsBuilder(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation.Builder |
|
build()
public Conversation build()| Returns | |
|---|---|
| Type | Description |
Conversation |
|
buildPartial()
public Conversation buildPartial()| Returns | |
|---|---|
| Type | Description |
Conversation |
|
clear()
public Conversation.Builder clear()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearAgentId()
public Conversation.Builder clearAgentId()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearCallMetadata()
public Conversation.Builder clearCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearCreateTime()
public Conversation.Builder clearCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearDataSource()
public Conversation.Builder clearDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearDialogflowIntents()
public Conversation.Builder clearDialogflowIntents()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearDuration()
public Conversation.Builder clearDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearExpiration()
public Conversation.Builder clearExpiration()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearExpireTime()
public Conversation.Builder clearExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearField(Descriptors.FieldDescriptor field)
public Conversation.Builder clearField(Descriptors.FieldDescriptor field)| Parameter | |
|---|---|
| Name | Description |
field |
FieldDescriptor |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearLabels()
public Conversation.Builder clearLabels()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearLanguageCode()
public Conversation.Builder clearLanguageCode()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearLatestAnalysis()
public Conversation.Builder clearLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearLatestSummary()
public Conversation.Builder clearLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearMedium()
public Conversation.Builder clearMedium()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearMetadata()
public Conversation.Builder clearMetadata()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearName()
public Conversation.Builder clearName()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearObfuscatedUserId()
public Conversation.Builder clearObfuscatedUserId()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearOneof(Descriptors.OneofDescriptor oneof)
public Conversation.Builder clearOneof(Descriptors.OneofDescriptor oneof)| Parameter | |
|---|---|
| Name | Description |
oneof |
OneofDescriptor |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearQualityMetadata()
public Conversation.Builder clearQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearRuntimeAnnotations()
public Conversation.Builder clearRuntimeAnnotations()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearStartTime()
public Conversation.Builder clearStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearTranscript()
public Conversation.Builder clearTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearTtl()
public Conversation.Builder clearTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clearTurnCount()
public Conversation.Builder clearTurnCount()Output only. The number of turns in the conversation.
int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
clearUpdateTime()
public Conversation.Builder clearUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
clone()
public Conversation.Builder clone()| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
containsDialogflowIntents(String key)
public boolean containsDialogflowIntents(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
containsLabels(String key)
public boolean containsLabels(String key)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
boolean |
|
getAgentId()
public String getAgentId()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
String |
The agentId. |
getAgentIdBytes()
public ByteString getAgentIdBytes()An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for agentId. |
getCallMetadata()
public Conversation.CallMetadata getCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadata |
The callMetadata. |
getCallMetadataBuilder()
public Conversation.CallMetadata.Builder getCallMetadataBuilder()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadata.Builder |
|
getCallMetadataOrBuilder()
public Conversation.CallMetadataOrBuilder getCallMetadataOrBuilder()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
Conversation.CallMetadataOrBuilder |
|
getCreateTime()
public Timestamp getCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The createTime. |
getCreateTimeBuilder()
public Timestamp.Builder getCreateTimeBuilder()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getCreateTimeOrBuilder()
public TimestampOrBuilder getCreateTimeOrBuilder()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getDataSource()
public ConversationDataSource getDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSource |
The dataSource. |
getDataSourceBuilder()
public ConversationDataSource.Builder getDataSourceBuilder()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSource.Builder |
|
getDataSourceOrBuilder()
public ConversationDataSourceOrBuilder getDataSourceOrBuilder()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
ConversationDataSourceOrBuilder |
|
getDefaultInstanceForType()
public Conversation getDefaultInstanceForType()| Returns | |
|---|---|
| Type | Description |
Conversation |
|
getDescriptorForType()
public Descriptors.Descriptor getDescriptorForType()| Returns | |
|---|---|
| Type | Description |
Descriptor |
|
getDialogflowIntents() (deprecated)
public Map<String,DialogflowIntent> getDialogflowIntents()Use #getDialogflowIntentsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsCount()
public int getDialogflowIntentsCount()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getDialogflowIntentsMap()
public Map<String,DialogflowIntent> getDialogflowIntentsMap()Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)
public DialogflowIntent getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
DialogflowIntent |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDialogflowIntentsOrThrow(String key)
public DialogflowIntent getDialogflowIntentsOrThrow(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent |
|
getDuration()
public Duration getDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The duration. |
getDurationBuilder()
public Duration.Builder getDurationBuilder()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getDurationOrBuilder()
public DurationOrBuilder getDurationOrBuilder()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getExpirationCase()
public Conversation.ExpirationCase getExpirationCase()| Returns | |
|---|---|
| Type | Description |
Conversation.ExpirationCase |
|
getExpireTime()
public Timestamp getExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The expireTime. |
getExpireTimeBuilder()
public Timestamp.Builder getExpireTimeBuilder()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getExpireTimeOrBuilder()
public TimestampOrBuilder getExpireTimeOrBuilder()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getLabels() (deprecated)
public Map<String,String> getLabels()Use #getLabelsMap() instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsCount()
public int getLabelsCount()A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
int |
|
getLabelsMap()
public Map<String,String> getLabelsMap()A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getLabelsOrDefault(String key, String defaultValue)
public String getLabelsOrDefault(String key, String defaultValue)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameters | |
|---|---|
| Name | Description |
key |
String |
defaultValue |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLabelsOrThrow(String key)
public String getLabelsOrThrow(String key)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
String |
|
getLanguageCode()
public String getLanguageCode()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
String |
The languageCode. |
getLanguageCodeBytes()
public ByteString getLanguageCodeBytes()A user-specified language code for the conversation.
string language_code = 14;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for languageCode. |
getLatestAnalysis()
public Analysis getLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Analysis |
The latestAnalysis. |
getLatestAnalysisBuilder()
public Analysis.Builder getLatestAnalysisBuilder()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Analysis.Builder |
|
getLatestAnalysisOrBuilder()
public AnalysisOrBuilder getLatestAnalysisOrBuilder()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
AnalysisOrBuilder |
|
getLatestSummary()
public ConversationSummarizationSuggestionData getLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionData |
The latestSummary. |
getLatestSummaryBuilder()
public ConversationSummarizationSuggestionData.Builder getLatestSummaryBuilder()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionData.Builder |
|
getLatestSummaryOrBuilder()
public ConversationSummarizationSuggestionDataOrBuilder getLatestSummaryOrBuilder()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
ConversationSummarizationSuggestionDataOrBuilder |
|
getMedium()
public Conversation.Medium getMedium()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
Conversation.Medium |
The medium. |
getMediumValue()
public int getMediumValue()Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
int |
The enum numeric value on the wire for medium. |
getMetadataCase()
public Conversation.MetadataCase getMetadataCase()| Returns | |
|---|---|
| Type | Description |
Conversation.MetadataCase |
|
getMutableDialogflowIntents() (deprecated)
public Map<String,DialogflowIntent> getMutableDialogflowIntents()Use alternate mutation accessors instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,DialogflowIntent> |
|
getMutableLabels() (deprecated)
public Map<String,String> getMutableLabels()Use alternate mutation accessors instead.
| Returns | |
|---|---|
| Type | Description |
Map<String,String> |
|
getName()
public String getName()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
String |
The name. |
getNameBytes()
public ByteString getNameBytes()Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for name. |
getObfuscatedUserId()
public String getObfuscatedUserId()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
String |
The obfuscatedUserId. |
getObfuscatedUserIdBytes()
public ByteString getObfuscatedUserIdBytes()Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for obfuscatedUserId. |
getQualityMetadata()
public Conversation.QualityMetadata getQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadata |
The qualityMetadata. |
getQualityMetadataBuilder()
public Conversation.QualityMetadata.Builder getQualityMetadataBuilder()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadata.Builder |
|
getQualityMetadataOrBuilder()
public Conversation.QualityMetadataOrBuilder getQualityMetadataOrBuilder()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
Conversation.QualityMetadataOrBuilder |
|
getRuntimeAnnotations(int index)
public RuntimeAnnotation getRuntimeAnnotations(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation |
|
getRuntimeAnnotationsBuilder(int index)
public RuntimeAnnotation.Builder getRuntimeAnnotationsBuilder(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotation.Builder |
|
getRuntimeAnnotationsBuilderList()
public List<RuntimeAnnotation.Builder> getRuntimeAnnotationsBuilderList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<Builder> |
|
getRuntimeAnnotationsCount()
public int getRuntimeAnnotationsCount()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
|
getRuntimeAnnotationsList()
public List<RuntimeAnnotation> getRuntimeAnnotationsList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<RuntimeAnnotation> |
|
getRuntimeAnnotationsOrBuilder(int index)
public RuntimeAnnotationOrBuilder getRuntimeAnnotationsOrBuilder(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
RuntimeAnnotationOrBuilder |
|
getRuntimeAnnotationsOrBuilderList()
public List<? extends RuntimeAnnotationOrBuilder> getRuntimeAnnotationsOrBuilderList()Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.RuntimeAnnotationOrBuilder> |
|
getStartTime()
public Timestamp getStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The startTime. |
getStartTimeBuilder()
public Timestamp.Builder getStartTimeBuilder()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getStartTimeOrBuilder()
public TimestampOrBuilder getStartTimeOrBuilder()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getTranscript()
public Conversation.Transcript getTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Transcript |
The transcript. |
getTranscriptBuilder()
public Conversation.Transcript.Builder getTranscriptBuilder()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.Transcript.Builder |
|
getTranscriptOrBuilder()
public Conversation.TranscriptOrBuilder getTranscriptOrBuilder()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Conversation.TranscriptOrBuilder |
|
getTtl()
public Duration getTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Duration |
The ttl. |
getTtlBuilder()
public Duration.Builder getTtlBuilder()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getTtlOrBuilder()
public DurationOrBuilder getTtlOrBuilder()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
DurationOrBuilder |
|
getTurnCount()
public int getTurnCount()Output only. The number of turns in the conversation.
int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
int |
The turnCount. |
getUpdateTime()
public Timestamp getUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The updateTime. |
getUpdateTimeBuilder()
public Timestamp.Builder getUpdateTimeBuilder()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Builder |
|
getUpdateTimeOrBuilder()
public TimestampOrBuilder getUpdateTimeOrBuilder()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
hasCallMetadata()
public boolean hasCallMetadata()Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the callMetadata field is set. |
hasCreateTime()
public boolean hasCreateTime()Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the createTime field is set. |
hasDataSource()
public boolean hasDataSource()The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the dataSource field is set. |
hasDuration()
public boolean hasDuration()Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the duration field is set. |
hasExpireTime()
public boolean hasExpireTime()The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the expireTime field is set. |
hasLatestAnalysis()
public boolean hasLatestAnalysis()Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestAnalysis field is set. |
hasLatestSummary()
public boolean hasLatestSummary()Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the latestSummary field is set. |
hasQualityMetadata()
public boolean hasQualityMetadata()Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the qualityMetadata field is set. |
hasStartTime()
public boolean hasStartTime()The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the startTime field is set. |
hasTranscript()
public boolean hasTranscript()Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the transcript field is set. |
hasTtl()
public boolean hasTtl()Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the ttl field is set. |
hasUpdateTime()
public boolean hasUpdateTime()Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the updateTime field is set. |
internalGetFieldAccessorTable()
protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()| Returns | |
|---|---|
| Type | Description |
FieldAccessorTable |
|
internalGetMapFieldReflection(int number)
protected MapFieldReflectionAccessor internalGetMapFieldReflection(int number)| Parameter | |
|---|---|
| Name | Description |
number |
int |
| Returns | |
|---|---|
| Type | Description |
com.google.protobuf.MapFieldReflectionAccessor |
|
internalGetMutableMapFieldReflection(int number)
protected MapFieldReflectionAccessor internalGetMutableMapFieldReflection(int number)| Parameter | |
|---|---|
| Name | Description |
number |
int |
| Returns | |
|---|---|
| Type | Description |
com.google.protobuf.MapFieldReflectionAccessor |
|
isInitialized()
public final boolean isInitialized()| Returns | |
|---|---|
| Type | Description |
boolean |
|
mergeCallMetadata(Conversation.CallMetadata value)
public Conversation.Builder mergeCallMetadata(Conversation.CallMetadata value)Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.CallMetadata |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeCreateTime(Timestamp value)
public Conversation.Builder mergeCreateTime(Timestamp value)Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeDataSource(ConversationDataSource value)
public Conversation.Builder mergeDataSource(ConversationDataSource value)The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Parameter | |
|---|---|
| Name | Description |
value |
ConversationDataSource |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeDuration(Duration value)
public Conversation.Builder mergeDuration(Duration value)Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Duration |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeExpireTime(Timestamp value)
public Conversation.Builder mergeExpireTime(Timestamp value)The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeFrom(Conversation other)
public Conversation.Builder mergeFrom(Conversation other)| Parameter | |
|---|---|
| Name | Description |
other |
Conversation |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)
public Conversation.Builder mergeFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)| Parameters | |
|---|---|
| Name | Description |
input |
CodedInputStream |
extensionRegistry |
ExtensionRegistryLite |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
| Exceptions | |
|---|---|
| Type | Description |
IOException |
|
mergeFrom(Message other)
public Conversation.Builder mergeFrom(Message other)| Parameter | |
|---|---|
| Name | Description |
other |
Message |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeLatestAnalysis(Analysis value)
public Conversation.Builder mergeLatestAnalysis(Analysis value)Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Analysis |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeLatestSummary(ConversationSummarizationSuggestionData value)
public Conversation.Builder mergeLatestSummary(ConversationSummarizationSuggestionData value)Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
ConversationSummarizationSuggestionData |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeQualityMetadata(Conversation.QualityMetadata value)
public Conversation.Builder mergeQualityMetadata(Conversation.QualityMetadata value)Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.QualityMetadata |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeStartTime(Timestamp value)
public Conversation.Builder mergeStartTime(Timestamp value)The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeTranscript(Conversation.Transcript value)
public Conversation.Builder mergeTranscript(Conversation.Transcript value)Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.Transcript |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeTtl(Duration value)
public Conversation.Builder mergeTtl(Duration value)Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Duration |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeUnknownFields(UnknownFieldSet unknownFields)
public final Conversation.Builder mergeUnknownFields(UnknownFieldSet unknownFields)| Parameter | |
|---|---|
| Name | Description |
unknownFields |
UnknownFieldSet |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
mergeUpdateTime(Timestamp value)
public Conversation.Builder mergeUpdateTime(Timestamp value)Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
putAllDialogflowIntents(Map<String,DialogflowIntent> values)
public Conversation.Builder putAllDialogflowIntents(Map<String,DialogflowIntent> values)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
values |
Map<String,DialogflowIntent> |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
putAllLabels(Map<String,String> values)
public Conversation.Builder putAllLabels(Map<String,String> values)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
values |
Map<String,String> |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
putDialogflowIntents(String key, DialogflowIntent value)
public Conversation.Builder putDialogflowIntents(String key, DialogflowIntent value)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
key |
String |
value |
DialogflowIntent |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
putDialogflowIntentsBuilderIfAbsent(String key)
public DialogflowIntent.Builder putDialogflowIntentsBuilderIfAbsent(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
DialogflowIntent.Builder |
|
putLabels(String key, String value)
public Conversation.Builder putLabels(String key, String value)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameters | |
|---|---|
| Name | Description |
key |
String |
value |
String |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
removeDialogflowIntents(String key)
public Conversation.Builder removeDialogflowIntents(String key)Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
removeLabels(String key)
public Conversation.Builder removeLabels(String key)A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
map<string, string> labels = 6;
| Parameter | |
|---|---|
| Name | Description |
key |
String |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
removeRuntimeAnnotations(int index)
public Conversation.Builder removeRuntimeAnnotations(int index)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setAgentId(String value)
public Conversation.Builder setAgentId(String value)An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Parameter | |
|---|---|
| Name | Description |
value |
StringThe agentId to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setAgentIdBytes(ByteString value)
public Conversation.Builder setAgentIdBytes(ByteString value)An opaque, user-specified string representing the human agent who handled the conversation.
string agent_id = 5;
| Parameter | |
|---|---|
| Name | Description |
value |
ByteStringThe bytes for agentId to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setCallMetadata(Conversation.CallMetadata value)
public Conversation.Builder setCallMetadata(Conversation.CallMetadata value)Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.CallMetadata |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setCallMetadata(Conversation.CallMetadata.Builder builderForValue)
public Conversation.Builder setCallMetadata(Conversation.CallMetadata.Builder builderForValue)Call-specific metadata.
.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Conversation.CallMetadata.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setCreateTime(Timestamp value)
public Conversation.Builder setCreateTime(Timestamp value)Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setCreateTime(Timestamp.Builder builderForValue)
public Conversation.Builder setCreateTime(Timestamp.Builder builderForValue)Output only. The time at which the conversation was created.
.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setDataSource(ConversationDataSource value)
public Conversation.Builder setDataSource(ConversationDataSource value)The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Parameter | |
|---|---|
| Name | Description |
value |
ConversationDataSource |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setDataSource(ConversationDataSource.Builder builderForValue)
public Conversation.Builder setDataSource(ConversationDataSource.Builder builderForValue)The source of the audio and transcription for the conversation.
.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
ConversationDataSource.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setDuration(Duration value)
public Conversation.Builder setDuration(Duration value)Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Duration |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setDuration(Duration.Builder builderForValue)
public Conversation.Builder setDuration(Duration.Builder builderForValue)Output only. The duration of the conversation.
.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setExpireTime(Timestamp value)
public Conversation.Builder setExpireTime(Timestamp value)The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setExpireTime(Timestamp.Builder builderForValue)
public Conversation.Builder setExpireTime(Timestamp.Builder builderForValue)The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
.google.protobuf.Timestamp expire_time = 15;
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setField(Descriptors.FieldDescriptor field, Object value)
public Conversation.Builder setField(Descriptors.FieldDescriptor field, Object value)| Parameters | |
|---|---|
| Name | Description |
field |
FieldDescriptor |
value |
Object |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setLanguageCode(String value)
public Conversation.Builder setLanguageCode(String value)A user-specified language code for the conversation.
string language_code = 14;
| Parameter | |
|---|---|
| Name | Description |
value |
StringThe languageCode to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setLanguageCodeBytes(ByteString value)
public Conversation.Builder setLanguageCodeBytes(ByteString value)A user-specified language code for the conversation.
string language_code = 14;
| Parameter | |
|---|---|
| Name | Description |
value |
ByteStringThe bytes for languageCode to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setLatestAnalysis(Analysis value)
public Conversation.Builder setLatestAnalysis(Analysis value)Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Analysis |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setLatestAnalysis(Analysis.Builder builderForValue)
public Conversation.Builder setLatestAnalysis(Analysis.Builder builderForValue)Output only. The conversation's latest analysis, if one exists.
.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Analysis.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setLatestSummary(ConversationSummarizationSuggestionData value)
public Conversation.Builder setLatestSummary(ConversationSummarizationSuggestionData value)Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
ConversationSummarizationSuggestionData |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setLatestSummary(ConversationSummarizationSuggestionData.Builder builderForValue)
public Conversation.Builder setLatestSummary(ConversationSummarizationSuggestionData.Builder builderForValue)Output only. Latest summary of the conversation.
.google.cloud.contactcenterinsights.v1.ConversationSummarizationSuggestionData latest_summary = 20 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
ConversationSummarizationSuggestionData.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setMedium(Conversation.Medium value)
public Conversation.Builder setMedium(Conversation.Medium value)Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.MediumThe medium to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setMediumValue(int value)
public Conversation.Builder setMediumValue(int value)Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];
| Parameter | |
|---|---|
| Name | Description |
value |
intThe enum numeric value on the wire for medium to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setName(String value)
public Conversation.Builder setName(String value)Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Parameter | |
|---|---|
| Name | Description |
value |
StringThe name to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setNameBytes(ByteString value)
public Conversation.Builder setNameBytes(ByteString value)Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
string name = 1 [(.google.api.field_behavior) = IMMUTABLE];
| Parameter | |
|---|---|
| Name | Description |
value |
ByteStringThe bytes for name to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setObfuscatedUserId(String value)
public Conversation.Builder setObfuscatedUserId(String value)Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Parameter | |
|---|---|
| Name | Description |
value |
StringThe obfuscatedUserId to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setObfuscatedUserIdBytes(ByteString value)
public Conversation.Builder setObfuscatedUserIdBytes(ByteString value)Obfuscated user ID which the customer sent to us.
string obfuscated_user_id = 21;
| Parameter | |
|---|---|
| Name | Description |
value |
ByteStringThe bytes for obfuscatedUserId to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setQualityMetadata(Conversation.QualityMetadata value)
public Conversation.Builder setQualityMetadata(Conversation.QualityMetadata value)Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.QualityMetadata |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setQualityMetadata(Conversation.QualityMetadata.Builder builderForValue)
public Conversation.Builder setQualityMetadata(Conversation.QualityMetadata.Builder builderForValue)Conversation metadata related to quality management.
.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata quality_metadata = 24;
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Conversation.QualityMetadata.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setRepeatedField(Descriptors.FieldDescriptor field, int index, Object value)
public Conversation.Builder setRepeatedField(Descriptors.FieldDescriptor field, int index, Object value)| Parameters | |
|---|---|
| Name | Description |
field |
FieldDescriptor |
index |
int |
value |
Object |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setRuntimeAnnotations(int index, RuntimeAnnotation value)
public Conversation.Builder setRuntimeAnnotations(int index, RuntimeAnnotation value)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
index |
int |
value |
RuntimeAnnotation |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setRuntimeAnnotations(int index, RuntimeAnnotation.Builder builderForValue)
public Conversation.Builder setRuntimeAnnotations(int index, RuntimeAnnotation.Builder builderForValue)Output only. The annotations that were generated during the customer and agent interaction.
repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameters | |
|---|---|
| Name | Description |
index |
int |
builderForValue |
RuntimeAnnotation.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setStartTime(Timestamp value)
public Conversation.Builder setStartTime(Timestamp value)The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setStartTime(Timestamp.Builder builderForValue)
public Conversation.Builder setStartTime(Timestamp.Builder builderForValue)The time at which the conversation started.
.google.protobuf.Timestamp start_time = 17;
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setTranscript(Conversation.Transcript value)
public Conversation.Builder setTranscript(Conversation.Transcript value)Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Conversation.Transcript |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setTranscript(Conversation.Transcript.Builder builderForValue)
public Conversation.Builder setTranscript(Conversation.Transcript.Builder builderForValue)Output only. The conversation transcript.
.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Conversation.Transcript.Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setTtl(Duration value)
public Conversation.Builder setTtl(Duration value)Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Duration |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setTtl(Duration.Builder builderForValue)
public Conversation.Builder setTtl(Duration.Builder builderForValue)Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setTurnCount(int value)
public Conversation.Builder setTurnCount(int value)Output only. The number of turns in the conversation.
int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
intThe turnCount to set. |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
This builder for chaining. |
setUnknownFields(UnknownFieldSet unknownFields)
public final Conversation.Builder setUnknownFields(UnknownFieldSet unknownFields)| Parameter | |
|---|---|
| Name | Description |
unknownFields |
UnknownFieldSet |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setUpdateTime(Timestamp value)
public Conversation.Builder setUpdateTime(Timestamp value)Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
value |
Timestamp |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|
setUpdateTime(Timestamp.Builder builderForValue)
public Conversation.Builder setUpdateTime(Timestamp.Builder builderForValue)Output only. The most recent time at which the conversation was updated.
.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Parameter | |
|---|---|
| Name | Description |
builderForValue |
Builder |
| Returns | |
|---|---|
| Type | Description |
Conversation.Builder |
|