Interface ConversationOrBuilder (2.11.0)

public interface ConversationOrBuilder extends MessageOrBuilder

Implements

MessageOrBuilder

Methods

containsDialogflowIntents(String key)

public abstract boolean containsDialogflowIntents(String key)

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter

Name	Description
`key`	`String`

Returns

Type	Description
`boolean`

containsLabels(String key)

public abstract boolean containsLabels(String key)

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

map<string, string> labels = 6;

Parameter

Name	Description
`key`	`String`

Returns

Type	Description
`boolean`

getAgentId()

public abstract String getAgentId()

An opaque, user-specified string representing the human agent who handled the conversation.

string agent_id = 5;

Returns

Type	Description
`String`	The agentId.

getAgentIdBytes()

public abstract ByteString getAgentIdBytes()

An opaque, user-specified string representing the human agent who handled the conversation.

string agent_id = 5;

Returns

Type	Description
`ByteString`	The bytes for agentId.

getCallMetadata()

public abstract Conversation.CallMetadata getCallMetadata()

Call-specific metadata.

.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;

Returns

Type	Description
`Conversation.CallMetadata`	The callMetadata.

getCallMetadataOrBuilder()

public abstract Conversation.CallMetadataOrBuilder getCallMetadataOrBuilder()

Call-specific metadata.

.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;

Returns

Type	Description
`Conversation.CallMetadataOrBuilder`

getCreateTime()

public abstract Timestamp getCreateTime()

Output only. The time at which the conversation was created.

.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Timestamp`	The createTime.

getCreateTimeOrBuilder()

public abstract TimestampOrBuilder getCreateTimeOrBuilder()

Output only. The time at which the conversation was created.

.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`TimestampOrBuilder`

getDataSource()

public abstract ConversationDataSource getDataSource()

The source of the audio and transcription for the conversation.

.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;

Returns

Type	Description
`ConversationDataSource`	The dataSource.

getDataSourceOrBuilder()

public abstract ConversationDataSourceOrBuilder getDataSourceOrBuilder()

The source of the audio and transcription for the conversation.

.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;

Returns

Type	Description
`ConversationDataSourceOrBuilder`

getDialogflowIntents()

public abstract Map<String,DialogflowIntent> getDialogflowIntents()

Use #getDialogflowIntentsMap() instead.

Returns

Type	Description
`Map<String,DialogflowIntent>`

getDialogflowIntentsCount()

public abstract int getDialogflowIntentsCount()

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`int`

getDialogflowIntentsMap()

public abstract Map<String,DialogflowIntent> getDialogflowIntentsMap()

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Map<String,DialogflowIntent>`

getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)

public abstract DialogflowIntent getDialogflowIntentsOrDefault(String key, DialogflowIntent defaultValue)

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameters

Name	Description
`key`	`String`
`defaultValue`	`DialogflowIntent`

Returns

Type	Description
`DialogflowIntent`

getDialogflowIntentsOrThrow(String key)

public abstract DialogflowIntent getDialogflowIntentsOrThrow(String key)

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

map<string, .google.cloud.contactcenterinsights.v1.DialogflowIntent> dialogflow_intents = 18 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter

Name	Description
`key`	`String`

Returns

Type	Description
`DialogflowIntent`

getDuration()

public abstract Duration getDuration()

Output only. The duration of the conversation.

.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Duration`	The duration.

getDurationOrBuilder()

public abstract DurationOrBuilder getDurationOrBuilder()

Output only. The duration of the conversation.

.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`DurationOrBuilder`

getExpirationCase()

public abstract Conversation.ExpirationCase getExpirationCase()

Returns

Type	Description
`Conversation.ExpirationCase`

getExpireTime()

public abstract Timestamp getExpireTime()

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

.google.protobuf.Timestamp expire_time = 15;

Returns

Type	Description
`Timestamp`	The expireTime.

getExpireTimeOrBuilder()

public abstract TimestampOrBuilder getExpireTimeOrBuilder()

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

.google.protobuf.Timestamp expire_time = 15;

Returns

Type	Description
`TimestampOrBuilder`

getLabels()

public abstract Map<String,String> getLabels()

Use #getLabelsMap() instead.

Returns

Type	Description
`Map<String,String>`

getLabelsCount()

public abstract int getLabelsCount()

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

map<string, string> labels = 6;

Returns

Type	Description
`int`

getLabelsMap()

public abstract Map<String,String> getLabelsMap()

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

map<string, string> labels = 6;

Returns

Type	Description
`Map<String,String>`

getLabelsOrDefault(String key, String defaultValue)

public abstract String getLabelsOrDefault(String key, String defaultValue)

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

map<string, string> labels = 6;

Parameters

Name	Description
`key`	`String`
`defaultValue`	`String`

Returns

Type	Description
`String`

getLabelsOrThrow(String key)

public abstract String getLabelsOrThrow(String key)

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

map<string, string> labels = 6;

Parameter

Name	Description
`key`	`String`

Returns

Type	Description
`String`

getLanguageCode()

public abstract String getLanguageCode()

A user-specified language code for the conversation.

string language_code = 14;

Returns

Type	Description
`String`	The languageCode.

getLanguageCodeBytes()

public abstract ByteString getLanguageCodeBytes()

A user-specified language code for the conversation.

string language_code = 14;

Returns

Type	Description
`ByteString`	The bytes for languageCode.

getLatestAnalysis()

public abstract Analysis getLatestAnalysis()

Output only. The conversation's latest analysis, if one exists.

.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Analysis`	The latestAnalysis.

getLatestAnalysisOrBuilder()

public abstract AnalysisOrBuilder getLatestAnalysisOrBuilder()

Output only. The conversation's latest analysis, if one exists.

.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`AnalysisOrBuilder`

getMedium()

public abstract Conversation.Medium getMedium()

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];

Returns

Type	Description
`Conversation.Medium`	The medium.

getMediumValue()

public abstract int getMediumValue()

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

.google.cloud.contactcenterinsights.v1.Conversation.Medium medium = 9 [(.google.api.field_behavior) = IMMUTABLE];

Returns

Type	Description
`int`	The enum numeric value on the wire for medium.

getMetadataCase()

public abstract Conversation.MetadataCase getMetadataCase()

Returns

Type	Description
`Conversation.MetadataCase`

getName()

public abstract String getName()

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

string name = 1 [(.google.api.field_behavior) = IMMUTABLE];

Returns

Type	Description
`String`	The name.

getNameBytes()

public abstract ByteString getNameBytes()

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

string name = 1 [(.google.api.field_behavior) = IMMUTABLE];

Returns

Type	Description
`ByteString`	The bytes for name.

getObfuscatedUserId()

public abstract String getObfuscatedUserId()

Obfuscated user ID which the customer sent to us.

string obfuscated_user_id = 21;

Returns

Type	Description
`String`	The obfuscatedUserId.

getObfuscatedUserIdBytes()

public abstract ByteString getObfuscatedUserIdBytes()

Obfuscated user ID which the customer sent to us.

string obfuscated_user_id = 21;

Returns

Type	Description
`ByteString`	The bytes for obfuscatedUserId.

getRuntimeAnnotations(int index)

public abstract RuntimeAnnotation getRuntimeAnnotations(int index)

Output only. The annotations that were generated during the customer and agent interaction.

repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter

Name	Description
`index`	`int`

Returns

Type	Description
`RuntimeAnnotation`

getRuntimeAnnotationsCount()

public abstract int getRuntimeAnnotationsCount()

Output only. The annotations that were generated during the customer and agent interaction.

repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`int`

getRuntimeAnnotationsList()

public abstract List<RuntimeAnnotation> getRuntimeAnnotationsList()

Output only. The annotations that were generated during the customer and agent interaction.

repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`List<RuntimeAnnotation>`

getRuntimeAnnotationsOrBuilder(int index)

public abstract RuntimeAnnotationOrBuilder getRuntimeAnnotationsOrBuilder(int index)

Output only. The annotations that were generated during the customer and agent interaction.

repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];

Parameter

Name	Description
`index`	`int`

Returns

Type	Description
`RuntimeAnnotationOrBuilder`

getRuntimeAnnotationsOrBuilderList()

public abstract List<? extends RuntimeAnnotationOrBuilder> getRuntimeAnnotationsOrBuilderList()

Output only. The annotations that were generated during the customer and agent interaction.

repeated .google.cloud.contactcenterinsights.v1.RuntimeAnnotation runtime_annotations = 13 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`List<? extends com.google.cloud.contactcenterinsights.v1.RuntimeAnnotationOrBuilder>`

getStartTime()

public abstract Timestamp getStartTime()

The time at which the conversation started.

.google.protobuf.Timestamp start_time = 17;

Returns

Type	Description
`Timestamp`	The startTime.

getStartTimeOrBuilder()

public abstract TimestampOrBuilder getStartTimeOrBuilder()

The time at which the conversation started.

.google.protobuf.Timestamp start_time = 17;

Returns

Type	Description
`TimestampOrBuilder`

getTranscript()

public abstract Conversation.Transcript getTranscript()

Output only. The conversation transcript.

.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Conversation.Transcript`	The transcript.

getTranscriptOrBuilder()

public abstract Conversation.TranscriptOrBuilder getTranscriptOrBuilder()

Output only. The conversation transcript.

.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Conversation.TranscriptOrBuilder`

getTtl()

public abstract Duration getTtl()

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];

Returns

Type	Description
`Duration`	The ttl.

getTtlOrBuilder()

public abstract DurationOrBuilder getTtlOrBuilder()

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];

Returns

Type	Description
`DurationOrBuilder`

getTurnCount()

public abstract int getTurnCount()

Output only. The number of turns in the conversation.

int32 turn_count = 11 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`int`	The turnCount.

getUpdateTime()

public abstract Timestamp getUpdateTime()

Output only. The most recent time at which the conversation was updated.

.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`Timestamp`	The updateTime.

getUpdateTimeOrBuilder()

public abstract TimestampOrBuilder getUpdateTimeOrBuilder()

Output only. The most recent time at which the conversation was updated.

.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`TimestampOrBuilder`

hasCallMetadata()

public abstract boolean hasCallMetadata()

Call-specific metadata.

.google.cloud.contactcenterinsights.v1.Conversation.CallMetadata call_metadata = 7;

Returns

Type	Description
`boolean`	Whether the callMetadata field is set.

hasCreateTime()

public abstract boolean hasCreateTime()

Output only. The time at which the conversation was created.

.google.protobuf.Timestamp create_time = 3 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the createTime field is set.

hasDataSource()

public abstract boolean hasDataSource()

The source of the audio and transcription for the conversation.

.google.cloud.contactcenterinsights.v1.ConversationDataSource data_source = 2;

Returns

Type	Description
`boolean`	Whether the dataSource field is set.

hasDuration()

public abstract boolean hasDuration()

Output only. The duration of the conversation.

.google.protobuf.Duration duration = 10 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the duration field is set.

hasExpireTime()

public abstract boolean hasExpireTime()

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

.google.protobuf.Timestamp expire_time = 15;

Returns

Type	Description
`boolean`	Whether the expireTime field is set.

hasLatestAnalysis()

public abstract boolean hasLatestAnalysis()

Output only. The conversation's latest analysis, if one exists.

.google.cloud.contactcenterinsights.v1.Analysis latest_analysis = 12 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the latestAnalysis field is set.

hasStartTime()

public abstract boolean hasStartTime()

The time at which the conversation started.

.google.protobuf.Timestamp start_time = 17;

Returns

Type	Description
`boolean`	Whether the startTime field is set.

hasTranscript()

public abstract boolean hasTranscript()

Output only. The conversation transcript.

.google.cloud.contactcenterinsights.v1.Conversation.Transcript transcript = 8 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the transcript field is set.

hasTtl()

public abstract boolean hasTtl()

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

.google.protobuf.Duration ttl = 16 [(.google.api.field_behavior) = INPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the ttl field is set.

hasUpdateTime()

public abstract boolean hasUpdateTime()

Output only. The most recent time at which the conversation was updated.

.google.protobuf.Timestamp update_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns

Type	Description
`boolean`	Whether the updateTime field is set.