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public interface QaScorecardResultOrBuilder extends MessageOrBuilderImplements
MessageOrBuilderMethods
getAgentId()
public abstract String getAgentId()ID of the agent that handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
String |
The agentId. |
getAgentIdBytes()
public abstract ByteString getAgentIdBytes()ID of the agent that handled the conversation.
string agent_id = 5;
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for agentId. |
getConversation()
public abstract String getConversation()The conversation scored by this result.
string conversation = 3 [(.google.api.resource_reference) = { ... }
| Returns | |
|---|---|
| Type | Description |
String |
The conversation. |
getConversationBytes()
public abstract ByteString getConversationBytes()The conversation scored by this result.
string conversation = 3 [(.google.api.resource_reference) = { ... }
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for conversation. |
getCreateTime()
public abstract Timestamp getCreateTime()Output only. The timestamp that the revision was created.
.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
Timestamp |
The createTime. |
getCreateTimeOrBuilder()
public abstract TimestampOrBuilder getCreateTimeOrBuilder()Output only. The timestamp that the revision was created.
.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
TimestampOrBuilder |
|
getName()
public abstract String getName()Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
string name = 1 [(.google.api.field_behavior) = IDENTIFIER];
| Returns | |
|---|---|
| Type | Description |
String |
The name. |
getNameBytes()
public abstract ByteString getNameBytes()Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
string name = 1 [(.google.api.field_behavior) = IDENTIFIER];
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for name. |
getNormalizedScore()
public abstract double getNormalizedScore()The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.
optional double normalized_score = 9;
| Returns | |
|---|---|
| Type | Description |
double |
The normalizedScore. |
getPotentialScore()
public abstract double getPotentialScore() The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
optional double potential_score = 8;
| Returns | |
|---|---|
| Type | Description |
double |
The potentialScore. |
getQaAnswers(int index)
public abstract QaAnswer getQaAnswers(int index)Set of QaAnswers represented in the result.
repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaAnswer |
|
getQaAnswersCount()
public abstract int getQaAnswersCount()Set of QaAnswers represented in the result.
repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;
| Returns | |
|---|---|
| Type | Description |
int |
|
getQaAnswersList()
public abstract List<QaAnswer> getQaAnswersList()Set of QaAnswers represented in the result.
repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;
| Returns | |
|---|---|
| Type | Description |
List<QaAnswer> |
|
getQaAnswersOrBuilder(int index)
public abstract QaAnswerOrBuilder getQaAnswersOrBuilder(int index)Set of QaAnswers represented in the result.
repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaAnswerOrBuilder |
|
getQaAnswersOrBuilderList()
public abstract List<? extends QaAnswerOrBuilder> getQaAnswersOrBuilderList()Set of QaAnswers represented in the result.
repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.QaAnswerOrBuilder> |
|
getQaScorecardRevision()
public abstract String getQaScorecardRevision()The QaScorecardRevision scored by this result.
string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }
| Returns | |
|---|---|
| Type | Description |
String |
The qaScorecardRevision. |
getQaScorecardRevisionBytes()
public abstract ByteString getQaScorecardRevisionBytes()The QaScorecardRevision scored by this result.
string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }
| Returns | |
|---|---|
| Type | Description |
ByteString |
The bytes for qaScorecardRevision. |
getQaTagResults(int index)
public abstract QaScorecardResult.QaTagResult getQaTagResults(int index)Collection of tags and their scores.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaScorecardResult.QaTagResult |
|
getQaTagResultsCount()
public abstract int getQaTagResultsCount()Collection of tags and their scores.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;
| Returns | |
|---|---|
| Type | Description |
int |
|
getQaTagResultsList()
public abstract List<QaScorecardResult.QaTagResult> getQaTagResultsList()Collection of tags and their scores.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;
| Returns | |
|---|---|
| Type | Description |
List<QaTagResult> |
|
getQaTagResultsOrBuilder(int index)
public abstract QaScorecardResult.QaTagResultOrBuilder getQaTagResultsOrBuilder(int index)Collection of tags and their scores.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaScorecardResult.QaTagResultOrBuilder |
|
getQaTagResultsOrBuilderList()
public abstract List<? extends QaScorecardResult.QaTagResultOrBuilder> getQaTagResultsOrBuilderList()Collection of tags and their scores.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResultOrBuilder> |
|
getScore()
public abstract double getScore()The overall numerical score of the result, incorporating any manual edits if they exist.
optional double score = 7;
| Returns | |
|---|---|
| Type | Description |
double |
The score. |
getScoreSources(int index)
public abstract QaScorecardResult.ScoreSource getScoreSources(int index)List of all individual score sets.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaScorecardResult.ScoreSource |
|
getScoreSourcesCount()
public abstract int getScoreSourcesCount()List of all individual score sets.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;
| Returns | |
|---|---|
| Type | Description |
int |
|
getScoreSourcesList()
public abstract List<QaScorecardResult.ScoreSource> getScoreSourcesList()List of all individual score sets.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;
| Returns | |
|---|---|
| Type | Description |
List<ScoreSource> |
|
getScoreSourcesOrBuilder(int index)
public abstract QaScorecardResult.ScoreSourceOrBuilder getScoreSourcesOrBuilder(int index)List of all individual score sets.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;
| Parameter | |
|---|---|
| Name | Description |
index |
int |
| Returns | |
|---|---|
| Type | Description |
QaScorecardResult.ScoreSourceOrBuilder |
|
getScoreSourcesOrBuilderList()
public abstract List<? extends QaScorecardResult.ScoreSourceOrBuilder> getScoreSourcesOrBuilderList()List of all individual score sets.
repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;
| Returns | |
|---|---|
| Type | Description |
List<? extends com.google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSourceOrBuilder> |
|
hasCreateTime()
public abstract boolean hasCreateTime()Output only. The timestamp that the revision was created.
.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the createTime field is set. |
hasNormalizedScore()
public abstract boolean hasNormalizedScore()The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.
optional double normalized_score = 9;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the normalizedScore field is set. |
hasPotentialScore()
public abstract boolean hasPotentialScore() The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
optional double potential_score = 8;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the potentialScore field is set. |
hasScore()
public abstract boolean hasScore()The overall numerical score of the result, incorporating any manual edits if they exist.
optional double score = 7;
| Returns | |
|---|---|
| Type | Description |
boolean |
Whether the score field is set. |