Mit Sammlungen den Überblick behalten
Sie können Inhalte basierend auf Ihren Einstellungen speichern und kategorisieren.
Small Talk wird für Antworten in zwanglosen Unterhaltungen verwendet.
Mit diesem Feature lässt sich die Endnutzererfahrung erheblich aufwerten, da häufig gestellte Fragen außerhalb des Geltungsbereichs Ihres Agents beantwortet werden.
Small Talk ist über zwei Möglichkeiten verfügbar:
Integriertes Small Talk-Feature: Wenn dies für einen Agent aktiviert ist, werden zwanglose Unterhaltungen automatisch verarbeitet, ohne dass dem Agent Intents hinzugefügt werden.
Vordefinierter Small Talk-Agent: Wenn der vordefinierte Small Talk-Agent importiert wird, stellt er Intents für die Verarbeitung von zwanglosen Unterhaltungen bereit.
Integriertes Small Talk-Feature
Integriertes Small Talk-Feature für einen Agent aktivieren
So aktivieren Sie das integrierte Small Talk-Feature für Ihren Agent:
Klicken Sie im linken Seitenleistenmenü auf Small Talk.
Wählen Sie den Schalter Aktivieren.
Klicken Sie auf Speichern.
Antworten für integriertes Small Talk-Feature anpassen
Nach der Aktivierung können die Antworten des integrierten Small Talk-Features an die Anforderungen Ihrer Marke oder Produkte angepasst werden.
Die Antwortkategorien sind nach Ordnern sortiert.
So passen Sie Antworten an:
[[["Leicht verständlich","easyToUnderstand","thumb-up"],["Mein Problem wurde gelöst","solvedMyProblem","thumb-up"],["Sonstiges","otherUp","thumb-up"]],[["Schwer verständlich","hardToUnderstand","thumb-down"],["Informationen oder Beispielcode falsch","incorrectInformationOrSampleCode","thumb-down"],["Benötigte Informationen/Beispiele nicht gefunden","missingTheInformationSamplesINeed","thumb-down"],["Problem mit der Übersetzung","translationIssue","thumb-down"],["Sonstiges","otherDown","thumb-down"]],["Zuletzt aktualisiert: 2025-09-04 (UTC)."],[[["\u003cp\u003eSmall talk in this context refers to a feature that provides responses to casual conversation, improving the end-user experience by addressing common questions outside of the agent's primary scope.\u003c/p\u003e\n"],["\u003cp\u003eThere are two ways to use small talk: built-in, which automatically handles casual conversation without the need for additional intents, and prebuilt, which involves importing a separate agent to provide intents for this purpose.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk can be enabled and customized in the Dialogflow ES console, allowing users to tailor responses to fit their specific branding or product needs.\u003c/p\u003e\n"],["\u003cp\u003eBuilt-in small talk has limitations, including language and regional restrictions, incompatibility with mega agents, and potential policy violations based on the Google Assistant policy when fully enabled.\u003c/p\u003e\n"],["\u003cp\u003eThe prebuilt small talk agent can be imported into your project from the Dialogflow ES console and customized by editing the intents like any other.\u003c/p\u003e\n"]]],[],null,["# Small talk is used to provide responses to casual conversation.\nThis feature can greatly improve the end-user experience\nby answering common questions outside the scope of your agent.\n\nSmall talk is available in two ways:\n\n- **Built-in small talk**: When enabled for an agent, it handles casual conversation automatically, without adding intents to your agent.\n- **Prebuilt small talk** : When the [prebuilt small talk agent](/dialogflow/docs/agents-prebuilt) is imported, it provides intents to handle casual conversation.\n\nBuilt-in small talk\n-------------------\n\n### Enable built-in small talk for an agent\n\nTo enable built-in small talk for your agent:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Toggle **Enable** on.\n4. Click **Save**.\n\n### Customize built-in small talk responses\n\nOnce enabled, built-in small talk responses can be customized\nto fit your branding or product needs.\nEach response category is organized in folders.\nTo customize responses:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Small talk** in the left sidebar menu.\n3. Click a response category folder.\n4. Add new or edit existing responses.\n5. Click **Save**.\n\n### Built-in small talk limitations\n\nThe following limitations apply to the built-in small talk:\n\n- Only supported for [some languages](/dialogflow/docs/reference/language).\n- Only available for the `global` [region](/dialogflow/es/docs/how/region).\n- Does not work for [mega agents](/dialogflow/docs/agents-mega).\n- Based on [Google Assistant policy](https://developers.google.com/assistant/console/policies/general-policies#user_experience), enabling built-in small talk in its entirety will cause your action to be rejected. You can [import the prebuilt small talk agent](#import-pb) and [update or delete intents](#cust-pb) that do not comply with policy.\n\nPrebuilt small talk\n-------------------\n\n### Import prebuilt small talk agent\n\nTo import the prebuilt small talk agent to your project:\n\n1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Click **Prebuilt agents** in the left sidebar menu.\n3. Hover the mouse over the **Small Talk** prebuilt agent.\n4. Click **Import**.\n5. Either create a new GCP project or choose an existing one.\n6. Click **OK**.\n\n### Customize prebuilt small talk responses\n\nTo customize the\n[prebuilt](/dialogflow/docs/agents-prebuilt)\nsmall talk agent,\nedit the imported intents as you normally would."]]
