Dialogflow CX integrates with Soul Machines, which lets you create 3D avatars and lets you have conversations with the avatars.
Setup
To set up the integration:
Follow these steps to get a Dialogflow CX service account key in Google Cloud console:
- Create a Google Cloud Service
Account for the project that
contains your Dialogflow CX Agents. The minimum IAM roles required to
integrate with Soul Machines are
Dialogflow API Client
andDialogflow API Reader
. - Download the service account key in
JSON
format.
- Create a Google Cloud Service
Account for the project that
contains your Dialogflow CX Agents. The minimum IAM roles required to
integrate with Soul Machines are
Follow these steps to link a digital avatar to Dialogflow CX in the Soul Machines dashboard:
- Customize an existing project by clicking the Customize button or create a new project.
- Click Knowledge in the left menu.
- In Conversation, click Replace Conversation.
- Select Dialogflow CX.
- Upload the Google Cloud Service Account Key that you downloaded in the previous step.
Your Soul Machines avatar is integrated with the Dialogflow CX Agent.