Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Playbook-based prebuilt agents are a collection of ready to use agents
built using playbooks for common tasks and scenarios.
They can be used to accelerate development for new agents.
For agents that require integrations with external services,
you need to modify the configuration of the
tools
to integrate with the proper endpoints.
Import a prebuilt agent
To import a prebuilt agent to your project:
AI Applications console
If you have not already, follow the Conversational Agents (Dialogflow CX)
setup
instructions.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003ePre-GA products and features, including these playbook-based prebuilt agents, are subject to the "Pre-GA Offerings Terms," are available "as is," and may have limited support.\u003c/p\u003e\n"],["\u003cp\u003ePlaybook-based prebuilt agents are ready-to-use agents built for common tasks, designed to accelerate the development process, but may require configuration adjustments for external service integrations.\u003c/p\u003e\n"],["\u003cp\u003eYou can import a prebuilt agent to your project either through the Agent Builder console or the Conversational Agents (Dialogflow CX) console by selecting the "Prebuilts" option and following the provided steps.\u003c/p\u003e\n"],["\u003cp\u003eOnce imported, prebuilt agents can be customized to meet specific business needs, and testing is available via the simulator or using Dialogflow Messenger for chat testing.\u003c/p\u003e\n"],["\u003cp\u003eThis feature is not available for everyone, therefore you must contact your Google Cloud account team to request access to it and the API reference documentation.\u003c/p\u003e\n"]]],[],null,["# Playbook-based pre-built agents\n\nPlaybook-based prebuilt agents are a collection of ready to use agents\nbuilt using playbooks for common tasks and scenarios.\nThey can be used to accelerate development for new agents.\n\nFor agents that require integrations with external services,\nyou need to modify the configuration of the\n[tools](/dialogflow/cx/docs/concept/playbook/tool)\nto integrate with the proper endpoints.\n\nImport a prebuilt agent\n-----------------------\n\nTo import a prebuilt agent to your project: \n\n### AI Applications console\n\n1. If you have not already, follow the Conversational Agents (Dialogflow CX) [setup](/dialogflow/cx/docs/quick/setup) instructions.\n2. Go to the console page:\n\n [AI Applications console](https://console.cloud.google.com/gen-app-builder/)\n3. Select your project from the console drop-down.\n\n4. If you have not already activated the API,\n read and agree to the Terms of Service, then click **Continue and activate\n the API**.\n\n5. Click **Create a New App** or **New App**.\n\n6. Select **Agent**.\n\n7. Provide a name for your generative playbook.\n\n8. Click the **Prebuilts** icon in the left navigation menu.\n\n9. Click the playbook of interest and click **Import as agent**.\n\n10. Edit the display name, select a location for the playbook, and click **Create**.\n\n11. Refer to each playbook-specific documentation to determine whether\n additional setup for integrations is needed.\n\n12. Start testing and customizing.\n\n### Conversational Agents (Dialogflow CX)\n\n1. Go to the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).\n2. Choose your Google Cloud project.\n3. Select your agent or [create a new agent](/dialogflow/cx/docs/concept/agent#create).\n4. Click the **Shared resources** from the left menu.\n5. Click **Prebuilt** in the Templates section.\n6. Click the **Agents** tab.\n7. Click the agent of interest and click **Import as agent**\n8. Edit the display name, select a location for the agent, and click **Create**.\n9. Refer to each agent-specific documentation to determine whether additional setup for integrations is needed.\n10. Start testing and customizing.\n\nCustomizations and settings\n---------------------------\n\nTo customize the playbook and improve settings:\n\n1. Edit the [playbooks](/dialogflow/cx/docs/concept/playbook) in the imported playbook to meet your business needs.\n2. [Test the agent](/dialogflow/cx/docs/concept/console#simulator) using the simulator.\n3. To test your agent over chat, it is recommended to use [Dialogflow Messenger](/dialogflow/cx/docs/concept/integration/dialogflow-messenger)."]]
