Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Anda dapat meminta ekstraksi entitas real-time selama percakapan Agent Assist. Fitur ini otomatis mengekstrak data yang cocok dengan
entitas sistem Dialogflow
dalam ekspresi pengguna akhir.
Misalnya, jika pengguna akhir mengatakan "Saya ingin tiga tiket untuk hari Jumat", "3" akan diekstrak sebagai entitas @sys.number, dan "Jumat" akan diekstrak sebagai entitas @sys.date. Agent Assist memberikan data ini ke sistem Anda selama percakapan, sehingga Anda dapat menampilkannya di antarmuka pengguna agen manusia.
Kemudian, Anda dapat menggunakan data ini untuk menyediakan alat tambahan bagi agen manusia, seperti tombol untuk menjadwalkan acara saat tanggal diekstrak.
Mengaktifkan ekstraksi entity real-time
Untuk mengaktifkan ekstraksi entity real-time, tetapkan kolom
human_agent_assistant_config.message_analysis_config.enable_entity_extraction
ke true saat membuat atau memperbarui
ConversationProfile.
Mendapatkan data yang diekstrak
Saat Anda memanggil metode analyzeContent atau streamingAnalyzeContent untuk resource
Participant, kolom
message.message_annotations.parts dari respons berisi data yang diekstrak.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-04 UTC."],[[["\u003cp\u003eThis feature, which is in Pre-GA, automatically extracts data matching Dialogflow system entities from end-user expressions during Agent Assist conversations.\u003c/p\u003e\n"],["\u003cp\u003eReal-time entity extraction identifies data like numbers and dates, such as "@sys.number" and "@sys.date," to display in the human agent's user interface.\u003c/p\u003e\n"],["\u003cp\u003eTo use this feature, you can enable it by setting \u003ccode\u003ehuman_agent_assistant_config.message_analysis_config.enable_entity_extraction\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e within the \u003ccode\u003eConversationProfile\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eExtracted data is found in the \u003ccode\u003emessage.message_annotations.parts\u003c/code\u003e field of the response when using the \u003ccode\u003eanalyzeContent\u003c/code\u003e or \u003ccode\u003estreamingAnalyzeContent\u003c/code\u003e method for the \u003ccode\u003eParticipant\u003c/code\u003e resource.\u003c/p\u003e\n"],["\u003cp\u003eAs a Pre-GA offering, this feature is subject to the "Pre-GA Offerings Terms" and is provided "as is" with potentially limited support.\u003c/p\u003e\n"]]],[],null,["# Real-time entity extraction\n\n| **Preview**\n|\n|\n| This feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nYou can request real-time entity extraction during an Agent Assist\nconversation. This feature automatically extracts data that matches any\nDialogflow [system entity](/dialogflow/docs/reference/system-entities)\nin end-user expressions.\n\nFor example, if the end-user says \"I want three tickets for Friday\", \"3\" will\nbe extracted as a `@sys.number` entity, and \"Friday\" will be extracted as a\n`@sys.date` entity. Agent Assist provides this data to your system during\nthe conversation, so you can display it on the human agent's user interface.\nYou can then use this data to provide the human agent with additional tools,\nsuch as a button to schedule an event when a date is extracted.\n\nEnable real-time entity extraction\n----------------------------------\n\nTo enable real-time entity extraction, set the\n`human_agent_assistant_config.message_analysis_config.enable_entity_extraction`\nfield to `true` when creating or updating a\n[`ConversationProfile`](/dialogflow/es/docs/reference/rest/v2beta1/projects.conversationProfiles).\n\nGet extracted data\n------------------\n\nWhen you call the `analyzeContent` or `streamingAnalyzeContent` method for the\n[`Participant`](/dialogflow/es/docs/reference/rest/v2beta1/projects.conversations.participants)\nresource, the\n`message.message_annotations.parts` field of the response contains the extracted\ndata."]]
