Cloud Customer Care documentation
Cloud Customer Care lets you simplify and streamline your support experience.
It offers you scalable and flexible services built with your business needs
at the center. Choose the Customer Care service that's right for
your organization, and tailor it further with Value-Add Services.
Learn more
Start your proof of concept with $300 in free credit
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Get access to Gemini 2.0 Flash Thinking
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Free monthly usage of popular products, including AI APIs and BigQuery
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No automatic charges, no commitment
Keep exploring with 20+ always-free products
Access 20+ free products for common use cases, including AI APIs, VMs, data warehouses,
and more.
Guides
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Checklists
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Support packages and cases
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Best practices
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Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-08-28 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Cloud Customer Care documentation\n=================================\n\n[Read product documentation](/support/docs/overview)\nCloud Customer Care lets you simplify and streamline your support experience.\nIt offers you scalable and flexible services built with your business needs\nat the center. Choose the Customer Care service that's right for\nyour organization, and tailor it further with Value-Add Services.\n[Learn more](/support/docs/overview)\n[Get started for free](https://console.cloud.google.com/freetrial) \n\n#### Start your proof of concept with $300 in free credit\n\n- Get access to Gemini 2.0 Flash Thinking\n- Free monthly usage of popular products, including AI APIs and BigQuery\n- No automatic charges, no commitment \n[View free product offers](/free/docs/free-cloud-features#free-tier) \n\n#### Keep exploring with 20+ always-free products\n\n\nAccess 20+ free products for common use cases, including AI APIs, VMs, data warehouses,\nand more.\n\nDocumentation resources\n-----------------------\n\nFind quickstarts and guides, review key references, and get help with common issues. \nformat_list_numbered\n\n### Guides\n\n- Checklists \n\n\n [Onboard to Customer Care](/support/docs/checklists/onboard-customer-care)\n\n-\n\n [Prepare for a peak capacity event](/support/docs/checklists/plan-peak-capacity-event)\n\n- Support packages and cases \n\n\n [Standard Support overview](/support/docs/standard)\n\n-\n\n [Enhanced Support overview](/support/docs/enhanced)\n\n-\n\n [Premium Support overview](/support/docs/premium)\n\n-\n\n [Create and manage support cases](/support/docs/customer-care-procedures)\n\n- Best practices \n\n\n [Working with Customer Care](/support/docs/best-practices)\n\n-\n\n [Working with Premium Support](/support/docs/premium-best-practices)\n\n-\n\n [Privacy best practices](/support/docs/privacy-best-practices)\n\nfind_in_page\n\n### Reference\n\n-\n\n [Cloud Support API](/support/docs/reference/rest)\n\n-\n\n [Cloud Support API User Guide](/support/docs/reference/v2)\n\n-\n\n [Synchronizing support cases](/support/docs/reference/connector)\n\ninfo\n\n### Resources\n\n-\n\n [Community support and discussions](/support/docs/community-support)\n\n-\n\n [Ask technical questions on Stack Exchange](/support/docs/stackexchange)\n\n-\n\n [Discuss Google Cloud](/support/docs/groups)\n\n-\n\n [Report issues and request features](/support/docs/issue-trackers)\n\n-\n\n [Security bulletins](/support/bulletins)\n\n-\n\n [Language support and working hours](/support/docs/language-working-hours)\n\nRelated videos\n--------------"]]
