Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Saat melaporkan masalah terkait konsol Google Cloud berbasis web, memberikan informasi rekaman aktivitas browser akan membantu kami memahami dan menyelidiki masalah Anda. Panduan ini menjelaskan cara merekam dan menyimpan artefak yang relevan sehingga Anda dapat membagikannya dalam kasus dukungan Anda.
Untuk panduan tambahan tentang informasi berguna yang harus disertakan dalam laporan, lihat
Melaporkan masalah konsol. Google Cloud
Merekam file HAR
HAR (HTTP Archive) adalah format file yang digunakan untuk merekam data sesi HTTP, yang membantu memecahkan masalah HTTP.
Untuk merekam dan menyimpan file HAR menggunakan browser Anda, ikuti langkah-langkah berikut:
Di konsol Google Cloud , buka halaman tempat Anda mengalami masalah.
Buka Safari Web Inspector: di kolom menu Safari, klik
Develop > Show Web Inspector.
Di Web Inspector, pilih tab Network. Alat ini otomatis mulai merekam aktivitas jaringan.
Pilih Preserve Log dan muat ulang halaman web.
Klik
delete_foreverHapus Item Jaringan.
Reproduksi masalah dengan berinteraksi dengan konsol Google Cloud .
Setelah selesai mereproduksi masalah, klik Ekspor dan simpan file HAR yang dihasilkan.
Kemudian, Anda dapat mengupload file HAR yang disimpan sebagai lampiran dalam kasus dukungan Anda.
Merekam profil performa
Jika mengalami masalah performa, seperti interaksi atau rendering halaman yang lambat, Anda dapat merekam profil performa browser. Untuk merekam dan menyimpan
profil performa menggunakan browser, ikuti langkah-langkah berikut:
Di konsol Google Cloud , buka halaman tempat Anda mengalami masalah.
Buka Chrome DevTools: klik kanan di mana saja di halaman, lalu pilih
Periksa.
Di panel DevTools, pilih tab Performa.
Klik
refreshRekam dan muat ulang, lalu
reproduksi masalah dengan berinteraksi dengan konsol Google Cloud .
Profiler merekam hingga 10 detik atau hingga buffernya penuh.
Jika Anda perlu merekam profil yang lebih panjang untuk merekam masalah, Anda dapat mengontrol perekaman secara manual dengan mengklik
radio_button_checkedRekam dan
stop_circleBerhenti.
Setelah selesai merekam profil, klik
downloadSimpan profil > Simpan rekaman aktivitas dan simpan file yang dihasilkan.
Di konsol Google Cloud , buka halaman tempat Anda mengalami masalah.
Buka Microsoft Edge DevTools: klik kanan di mana saja di halaman, lalu pilih Periksa.
Di panel DevTools, pilih tab Performa.
Klik
refreshMulai pembuatan profil dan muat ulang halaman, lalu reproduksi masalah dengan
berinteraksi dengan konsol Google Cloud .
Profiler merekam hingga 10 detik atau hingga buffernya penuh.
Jika Anda perlu merekam profil yang lebih panjang untuk merekam masalah, Anda dapat mengontrol perekaman secara manual dengan mengklik
radio_button_checkedRekam dan
stop_circleBerhenti.
Setelah selesai merekam profil, klik
vertical_align_bottomSimpan profil dan simpan
file yang dihasilkan.
Di konsol Google Cloud , buka halaman tempat Anda mengalami masalah.
Buka menu Firefox Profiler: di toolbar Firefox, klik panah di samping ikon profiler.
Di menu profiler, pada kolom Settings, pilih
Web Developer.
Klik Mulai Merekam, muat ulang halaman web, dan reproduksi masalah dengan berinteraksi dengan konsol Google Cloud .
Untuk berhenti merekam, klik ikon profiler di toolbar Firefox. Tindakan ini akan membuka tab baru yang berisi data yang direkam di aplikasi web Firefox Profiler.
Klik Upload Profil Lokal, klik Download, lalu simpan file yang dibuat.
Di konsol Google Cloud , buka halaman tempat Anda mengalami masalah.
Buka Safari Web Inspector: di kolom menu Safari, klik
Develop > Show Web Inspector.
Di Web Inspector, pilih tab Timelines.
Pilih Berhenti merekam setelah halaman dimuat.
Muat ulang halaman web dan ulangi masalahnya dengan berinteraksi dengan
konsol Google Cloud .
Profiler merekam hingga 10 detik atau hingga buffernya penuh.
Jika Anda perlu merekam profil yang lebih panjang untuk merekam masalah, Anda dapat mengontrol perekaman secara manual dengan mengklik
circleMulai merekam dan
squareBerhenti merekam.
Setelah selesai merekam profil, klik Ekspor dan simpan file yang dihasilkan.
Kemudian, Anda dapat mengupload profil performa yang disimpan sebagai lampiran dalam kasus dukungan Anda.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-27 UTC."],[],[],null,["# Capture browser trace information\n\nWhen reporting an issue with the web-based Google Cloud console, providing browser\ntrace information helps us understand and investigate your issue. This guide\ndescribes how to capture and save relevant artifacts so you can share them in\nyour support case.\n\nFor additional guidance about helpful information to include in your report, see\n[Reporting a Google Cloud console issue](/support/docs/best-practices#console-issue).\n\nCapture a HAR file\n------------------\n\n[HAR](https://en.wikipedia.org/wiki/HAR_(file_format)) (HTTP Archive) is a file\nformat used to record HTTP session data, which helps with troubleshooting HTTP\nissues.\n| **Warning:** HAR files can contain sensitive data such as browser cookies and information that you submit in forms. If needed, you can edit a HAR file in a text editor or use [a HAR sanitizer tool](https://toolbox.googleapps.com/apps/har_analyzer/) to redact any sensitive information.\n\nTo capture and save a HAR file using your browser, follow these steps: \n\n### Chrome\n\nUse the\n[Chrome DevTools Network panel](https://developer.chrome.com/docs/devtools/network/overview):\n\n1. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n2. Open Chrome DevTools: right-click anywhere on the page and choose\n **Inspect**.\n\n3. In the DevTools panel, select the **Network** tab. The tool\n automatically begins recording network activity.\n\n4. Select **Preserve log**.\n\n5. Click block **Clear network log**.\n\n6. Reproduce the issue by interacting with the Google Cloud console.\n\n7. When you're done reproducing the issue, click\n download **Export HAR (sanitized)** and save\n the generated HAR file.\n\n### Edge\n\nUse the\n[Microsoft Edge DevTools Network tool](https://learn.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/network/):\n\n1. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n2. Open Microsoft Edge DevTools: right-click anywhere on the page and\n choose **Inspect**.\n\n3. In the DevTools panel, select the **Network** tab. The tool\n automatically begins recording network activity.\n\n4. Select **Preserve log**.\n\n5. Click block **Clear network log**.\n\n6. Reproduce the issue by interacting with the Google Cloud console.\n\n7. When you're done reproducing the issue, click\n vertical_align_bottom **Export HAR** and save\n the generated HAR file.\n\n### Firefox\n\nUse the\n[Firefox DevTools Network Monitor](https://firefox-source-docs.mozilla.org/devtools-user/network_monitor/):\n\n1. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n2. Open Firefox DevTools: right-click anywhere on the page and choose\n **Inspect**.\n\n3. In the DevTools panel, select the **Network** tab. The tool\n automatically begins recording network activity.\n\n4. Click settings **Settings** and then\n select **Persist Logs**.\n\n5. Click delete **Clear**.\n\n6. Reproduce the issue by interacting with the Google Cloud console.\n\n7. When you're done reproducing the issue, click\n settings\n **Settings \\\u003e Save All As HAR** and save the generated HAR\n file.\n\n### Safari\n\nUse the\n[Safari Web Inspector Network Tab](https://webkit.org/web-inspector/network-tab/):\n\n1. [Enable Safari developer tools](https://developer.apple.com/documentation/safari-developer-tools/enabling-developer-features).\n\n2. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n3. Open Safari Web Inspector: in the Safari menu bar, click\n **Develop \\\u003e Show Web Inspector**.\n\n4. In the Web Inspector, select the **Network** tab. The tool automatically\n begins recording network activity.\n\n5. Select **Preserve Log** and reload the web page.\n\n6. Click delete_forever **Clear Network Items**.\n\n7. Reproduce the issue by interacting with the Google Cloud console.\n\n8. When you're done reproducing the issue, click **Export** and save the\n generated HAR file.\n\nYou can then upload your saved HAR file as an attachment in your support case.\n\nCapture a performance profile\n-----------------------------\n\nIf you are experiencing performance issues, such as slow page interactions or\nrendering, you can record a browser performance profile. To capture and save a\nperformance profile using your browser, follow these steps: \n\n### Chrome\n\nUse the\n[Chrome DevTools Performance panel](https://developer.chrome.com/docs/devtools/performance/overview):\n\n1. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n2. Open Chrome DevTools: right-click anywhere on the page and choose\n **Inspect**.\n\n3. In the DevTools panel, select the **Performance** tab.\n\n4. Click refresh **Record and reload**, and\n reproduce the issue by interacting with the Google Cloud console.\n\n The profiler records for up to 10 seconds or until its buffer is full.\n If you need to record a longer profile to capture the issue, you can\n manually control recording by clicking\n radio_button_checked **Record** and\n stop_circle **Stop**.\n5. When you're done recording the profile, click\n download\n **Save profile \\\u003e Save trace** and save the generated file.\n\n### Edge\n\nUse the\n[Microsoft Edge DevTools Performance tool](https://learn.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/evaluate-performance/):\n\n1. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n2. Open Microsoft Edge DevTools: right-click anywhere on the page and\n choose **Inspect**.\n\n3. In the DevTools panel, select the **Performance** tab.\n\n4. Click refresh\n **Start profiling and reload page**, and reproduce the issue by\n interacting with the Google Cloud console.\n\n The profiler records for up to 10 seconds or until its buffer is full.\n If you need to record a longer profile to capture the issue, you can\n manually control recording by clicking\n radio_button_checked **Record** and\n stop_circle **Stop**.\n5. When you're done recording the profile, click\n vertical_align_bottom **Save profile** and save\n the generated file.\n\n### Firefox\n\nUse the\n[Firefox Profiler](https://profiler.firefox.com/docs/):\n\n1. [Enable the Firefox Profiler popup](https://profiler.firefox.com/docs/#/./guide-getting-started?id=enable-the-popup).\n This adds a profiler icon to the Firefox toolbar.\n\n2. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n3. Open the Firefox Profiler menu: in the Firefox toolbar, click the arrow\n next to the profiler icon.\n\n4. In the profiler menu, in the **Settings** field, select\n **Web Developer**.\n\n5. Click **Start Recording**, reload the web page, and reproduce the issue\n by interacting with the Google Cloud console.\n\n To stop recording, click the profiler icon in the Firefox toolbar. This\n opens a new tab containing the recorded data in the Firefox Profiler web\n app.\n6. Click **Upload Local Profile** , click **Download**, and save the\n generated file.\n\n### Safari\n\nUse the\n[Safari Web Inspector Timelines Tab](https://webkit.org/web-inspector/timelines-tab/):\n\n1. [Enable Safari developer tools](https://developer.apple.com/documentation/safari-developer-tools/enabling-developer-features).\n\n2. In the Google Cloud console, navigate to the page where you are\n encountering the issue.\n\n3. Open Safari Web Inspector: in the Safari menu bar, click\n **Develop \\\u003e Show Web Inspector**.\n\n4. In the Web Inspector, select the **Timelines** tab.\n\n5. Select **Stop recording once page loads**.\n\n6. Reload the web page and reproduce the issue by interacting with\n the Google Cloud console.\n\n The profiler records for up to 10 seconds or until its buffer is full.\n If you need to record a longer profile to capture the issue, you can\n manually control recording by clicking\n circle\n **Start recording** and\n square\n **Stop recording**.\n7. When you're done recording the profile, click **Export** and save the\n generated file.\n\nYou can then upload your saved performance profile as an attachment in your\nsupport case."]]
