Mantenha tudo organizado com as coleções
Salve e categorize o conteúdo com base nas suas preferências.
Com a ferramenta Histórico,
é possível procurar e excluir
registros de interação
para seu agente.
Esses registros são agrupados por conversa
e mostrados em ordem cronológica inversa.
As interações que apresentaram problemas com a correspondência de intent
mostram um ícone de alerta em amarelo.
Para corrigir problemas com a correspondência de intents,
adicione frases de treinamento a intents
que devem ter sido correspondidas para a conversa.
As interações que apresentaram erros de webhook
mostram um ícone de alerta em vermelho.
Para corrigir os erros do webhook,
inspecione os registros no Cloud Logging para determinar a causa.
Ao clicar no
ícone de opção more_vert
de uma interação, você verá opções para solução de problemas:
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-18 UTC."],[[["\u003cp\u003eThe History tool in Dialogflow ES allows users to view and manage interaction logs for their agent, with logs displayed in reverse chronological order and grouped by conversation.\u003c/p\u003e\n"],["\u003cp\u003eUsers can access a specific conversation by navigating to the History section in the Dialogflow ES console, selecting their agent, and choosing a conversation from the list.\u003c/p\u003e\n"],["\u003cp\u003eIndividual conversations can be deleted directly from the History tool, while individual messages within a conversation can be deleted from the Training view.\u003c/p\u003e\n"],["\u003cp\u003eThe History tool also displays warning icons to indicate issues such as intent matching problems (yellow) or webhook errors (red), allowing users to troubleshoot.\u003c/p\u003e\n"],["\u003cp\u003eUsers can utilize troubleshooting options such as viewing logs in Cloud logging, navigating directly to the matched intent, and examining the raw interaction log in JSON format.\u003c/p\u003e\n"]]],[],null,["# History\n\nWith the History tool,\nyou can browse and delete\n[interaction logs](/dialogflow/es/docs/interaction-logging)\nfor your agent.\nThese logs are grouped by conversation\nand are shown in reverse chronological order.\n\nOpen a conversation\n-------------------\n\nTo open a conversation:\n\n1. Open the [Dialogflow ES console](https://dialogflow.cloud.google.com).\n2. Select your agent near the top of the left sidebar menu.\n3. Click **History** in the left sidebar menu. If you do not see this option, ensure you have enabled [interaction logs](/dialogflow/es/docs/interaction-logging).\n4. Optionally click **All platforms** to filter by integration platform.\n5. Optionally click **All conversations** to filter by conversations that did not match an intent.\n6. Optionally select a time range filter.\n7. Click a conversation to expand it and show individual messages.\n\nDelete a conversation\n---------------------\n\nTo delete a conversation, open the conversation and click the\ndelete *delete* button.\nIf you want to delete a specific message within a conversation,\nyou can do this from the\n[Training view of the Training tool](/dialogflow/es/docs/training#training-view).\n\nErrors and troubleshooting\n--------------------------\n\nInteractions that had issues with intent matching\nshow a warning icon in yellow.\nTo fix issues with intent matching,\nadd training phrases to intents\nthat should have been matched for the conversation.\n\nInteractions that had webhook errors\nshow a warning icon in red.\nTo fix webhook errors,\ninspect the logs in Cloud logging to determine the cause.\n\nWhen you click the\noption *more_vert* icon\nfor an interaction, you see options for troubleshooting:\n\n- **View logs in Stackdriver** : This takes you to the associated logs in [Cloud logging](/dialogflow/es/docs/logging). If you have disabled the [**Log interactions to Google Cloud**](/dialogflow/es/docs/agents-settings#general) setting, this option will not be available.\n- **Go to intent**: This takes you directly to the intent that was matched. If no intent was matched, this option is not available.\n- **Raw interaction log**: This opens the JSON representation of the interaction request."]]
