Google Cloud Contact Center as a Service offers built-in integration with Conversational Insights to provide the ability to automatically ingest call conversation audio files as well as chat transcripts stored in Cloud Storage.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[[["\u003cp\u003eConversation data can be integrated into Conversational Insights through Google Cloud Contact Center as a Service or directly from your telephony provider.\u003c/p\u003e\n"],["\u003cp\u003eDirect integration from a telephony provider utilizes SIPREC, Dialogflow, Agent Assist, and the Google telephony platform.\u003c/p\u003e\n"],["\u003cp\u003eGoogle Cloud Contact Center as a Service (CCaaS) offers built-in integration for automatically ingesting call audio and chat transcripts.\u003c/p\u003e\n"],["\u003cp\u003eTo use dialogflow and agent assist, you need to enable dialogflow runtime integration first.\u003c/p\u003e\n"]]],[],null,[]]
